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<h3>Job Description</h3>
Job DescriptionSalary: $60,000+ Per Year 
About Back Bay Networks:
 
Back Bay Networks is a dynamic and growing Managed Services Provider (MSP) committed to delivering exceptional IT support and solutions to our diverse client base in the Dover, New Hampshire area and beyond. We pride ourselves on our proactive approach, technical expertise, and dedication to fostering strong client relationships. Join our supportive team and play a key role in empowering our clients through reliable and efficient technology.
 
Position Overview:
 
As a Mid-Tier IT Specialist at Back Bay Networks, you will contribute to our service delivery team, providing our clients with comprehensive technical support and proactive solutions. You will serve as a primary point of contact for various IT needs, including system implementation, user support, and issue resolution across both Windows and macOS environments. This role requires a strong blend of technical proficiency, problem-solving skills, and a commitment to delivering outstanding customer service, both remotely and on-site.
 
Responsibilities:
 
<ul>
<li>Provide expert-level end-user support for installing, configuring, and effectively utilizing various software and hardware solutions across macOS and Windows operating systems.</li>
<li>Independently troubleshoot and resolve a wide range of technical issues efficiently and effectively via phone, email, and remote access tools, escalating complex problems to senior team members when necessary.</li>
<li>Perform on-site diagnostics, repair, and maintenance for client IT infrastructure when remote resolution is not feasible, ensuring minimal disruption to their operations.</li>
<li>Maintain a deep and current understanding of the technologies and services offered by Back Bay Networks to provide informed and accurate solutions to client inquiries.</li>
<li>Accurately and thoroughly document all customer interactions, troubleshooting steps, and resolutions within our ticketing system, contributing to our knowledge base.</li>
<li>Administer and support client environments leveraging Windows Server (2012-2022), Active Directory, Microsoft Exchange, and Microsoft 365, including user management, security configurations, and essential maintenance.</li>
<li>Proactively communicate customer concerns, recurring issues, and potential service improvements to relevant internal teams to enhance service delivery.</li>
<li>Assist with technical aspects of pre-sales activities, including solution demonstrations and scope definition, as well as the on-site implementation and training of new technologies for clients.</li>
<li>Maintain organized digital and physical file systems, correspondence, and client records in accordance with company policies.</li>
</ul>
Job Requirements:
<ul>
<li>Minimum of 3-5 years of progressive hands-on IT experience, with a demonstrable track record supporting diverse client environments.</li>
<li>Solid expertise in managing and troubleshooting Windows Server environments (2012-2022), Active Directory (user and group management, GPOs), Windows client operating systems, and macOS in a business setting.</li>
<li>Proven ability to diagnose and resolve networking issues, including basic firewall configuration and troubleshooting (e.g., understanding of ports, protocols).</li>
<li>Experience with various backup and recovery technologies and strategies.</li>
<li>Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.</li>
<li>Strong analytical and problem-solving skills, with the capacity to manage multiple priorities and tasks effectively in a dynamic environment.</li>
<li>Familiarity with email systems such as Microsoft Exchange and Microsoft 365 administration.</li>
<li>Must successfully pass a background check.</li>
<li>Must reside within a 1-hour driving radius of our Dover, NH office to facilitate timely on-site support.</li>
</ul>
Preferred Skills and Experience (Not Required):
<ul>
<li>ITSM certifications (ITIL Foundation or higher).</li>
<li>Project Management fundamentals or certifications (e.g., CAPM).</li>
<li>Networking certifications (e.g., CompTIA Network+, Cisco CCNA).</li>
<li>Security certifications (e.g., CompTIA Security+, CompTIA CySA+).</li>
<li>Cloud platform experience and/or certifications (e.g., Microsoft Azure Fundamentals, AWS Certified Cloud Practitioner).</li>
<li>Prior experience working for a Managed Services Provider (MSP).</li>
<li>Hands-on experience with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools.</li>
<li>Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate). </li>
</ul>
Join Our Team!
 
We encourage you to apply if you are a highly motivated and skilled IT professional looking for a challenging and rewarding opportunity to grow your career with a supportive and forward-thinking MSP! We value collaboration, continuous learning, and a commitment to exceeding client expectations.

IT Specialist

<h3>Job Description</h3>
Job Description
Hayes Locums is seeking a Senior Systems Administrator to join our cloud-native IT team. This role is critical in ensuring the stability, performance, and scalability of our systems infrastructure. The ideal candidate will be an experienced systems professional who excels in automation, monitoring, and process optimization, and who is ready to help drive maturity across systems operations and security.
While your initial focus will be on stabilizing and advancing systems operations and observability, the role is designed to progressively expand into security operations—supporting our cybersecurity team in maturing operational security practices. This role will also contribute to CI/CD automation in support of application delivery.
In this role, you will collaborate with cross-functional teams including System Engineering, DevOps, Application Development, and Cybersecurity.
 
KEY RESPONSIBILITIES
· Cloud Infrastructure Management &amp; Optimization: Maintain and enhance our multicloud environment, predominantly hosted in Microsoft Azure with limited services in AWS. Administer and optimize Windows-based systems while supporting Linux workloads, containerized applications, and serverless architectures.
· Automation &amp; Shift-Left Enablement: Design and maintain automation solutions (PowerShell, Python, Bash) to streamline operational workflows, reduce manual intervention, and shift repetitive tasks earlier in the support lifecycle through improved tooling and process efficiency.
· Observability &amp; Incident Response: Build and maintain a mature observability and alerting stack using New Relic, Azure Monitor, and LogicMonitor, with PagerDuty integration for incident notifications. Ensure issues are identified and addressed proactively—before they impact business users or clients
· Operational Maturity: Drive systems operations maturity by implementing sustainable practices, reducing dependency from outside teams, and ensuring operational teams handle workloads effectively and autonomously.
· Security Operations Collaboration: Support the Cybersecurity team in advancing our mature security posture. Contribute to vulnerability remediation efforts and security tooling initiatives using platforms such as CrowdStrike, Qualys, Abnormal Security, Arctic Wolf, Zscaler, Mimecast, Palo Alto, and Varonis.
· CI/CD Pipeline Support: Collaborate with DevOps and AppDev teams to further automate the application deployment lifecycle using Azure DevOps, SonarQube, Qualys, and BlazeMeter, driving toward a fully automated and secure pipeline.
· Backup &amp; Recovery Oversight: Maintain robust backup and disaster recovery solutions to ensure business continuity and data integrity.
· Process Documentation: Develop and maintain clear documentation of configurations, procedures, and standard operating processes to support audits, training, and team alignment.
 
QUALIFICATIONS
· Education: Bachelor’s degree in Computer Science, IT, or a related field (or equivalent work experience).
· Experience: 5+ years of experience in systems administration, cloud infrastructure management, and project-based work, with a focus on automation and security.
· Technical Skills:
o Experience with Microsoft Azure cloud infrastructure; familiarity with AWS environments
o Windows Server administration with some Linux support
o Strong proficiency in scripting languages (e.g., PowerShell, Python, Bash)
o Experience with containerization technologies (e.g., Docker); Kubernetes preferred
o Identity and access management tools (e.g., Okta, Auth0, Microsoft Entra)
o Observability and monitoring tools (e.g., New Relic, LogicMonitor, Azure Monitor)
o Experience with endpoint and patch management (e.g., NinjaOne)
o Familiarity with incident management platforms (e.g., Zendesk)
o Experience with vulnerability management and remediation tools (e.g., Qualys)
o Familiarity with CI/CD pipelines and automation tools (e.g., Azure DevOps, BlazeMeter, SonarQube)
o Experience with project management and collaboration tools (e.g., Monday.com)
o Exposure to cybersecurity platforms (e.g., CrowdStrike, Zscaler, Mimecast, Abnormal Security, Arctic Wolf, Palo Alto, Varonis)
· Compliance: Understanding of security frameworks and adherence to standards like NIST and SOC2 Type 2.
· Soft Skills: Strong problem-solving abilities, eagerness to learn new technologies, and excellent collaboration skills with both technical and non-technical teams.

Systems Administrator II

<h3>Job Description</h3>
Job DescriptionDescription:
Site Reliability Engineer - Journeyman
Primary Location: Quantico, VA
Clearance: Active Secret
(Day)
 
Job Summary
We are seeking a Site Reliability Engineer – Journeyman to support the performance, reliability, and security of enterprise infrastructure in a mission-critical environment. This role focuses on automation, monitoring, and incident response across production and support tiers. The ideal candidate will bring strong scripting skills, cloud experience, and a proactive approach to system optimization and resilience.
 
Specific Responsibilities
<ul>
<li>Monitor and maintain infrastructure performance and availability across production and support environments</li>
<li>Implement and manage CI/CD pipelines and automation for system monitoring, patching, and recovery</li>
<li>Troubleshoot service disruptions, perform root cause analysis, and implement corrective actions</li>
<li>Collaborate with operations, engineering, and cybersecurity teams to ensure secure and scalable system operations</li>
<li>Support capacity planning, performance tuning, and system optimization initiatives</li>
<li>Document system events, changes, and performance metrics in accordance with operational standards</li>
<li>Support interface monitoring and data integrity across integrated systems</li>
<li>Maintain audit readiness and compliance with operational standards</li>
</ul>
 
Requirements:
Required Qualifications
<ul>
<li>Bachelor's degree in Computer Science, Information Systems, or a related technical field</li>
<li>4–6 years of experience in systems or network engineering, DevOps, or site reliability engineering</li>
<li>Experience managing and maintaining enterprise infrastructure performance, reliability, and security</li>
<li>Proficiency with CI/CD tools and automation frameworks (e.g., Jenkins, GitLab CI, Ansible, Terraform)</li>
<li>Strong scripting skills in languages such as Python, Bash, or PowerShell</li>
<li>Experience with monitoring, alerting, and log analysis tools (e.g., Splunk, Prometheus, Grafana)</li>
<li>Familiarity with cloud and virtualization technologies (e.g., AWS, OCI, VMware)</li>
<li>Understanding of disaster recovery, backup/restore, and incident response procedures</li>
<li>Active DoD Secret Clearance or the ability to obtain one</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience supporting secure federal or defense-related IT environments</li>
<li>Familiarity with Oracle Exadata, ZFS, and InfiniBand networking</li>
<li>Experience with performance tuning and root cause analysis (RCA) in mission-critical systems</li>
<li>Knowledge of IAVA compliance, STIGs, and DoD cybersecurity standards</li>
<li>Exposure to Agile/SAFe environments and participation in sprint planning and retrospectives</li>
<li>Experience supporting interface monitoring and data integrity across integrated systems</li>
</ul>
Physical Requirements and Work Environment
<ul>
<li>Hybrid work environment at Quantico, VA site</li>
<li>Standard office environment with occasional on-site infrastructure support</li>
</ul>
Travel
<ul>
<li>Minimal travel required</li>
</ul>
Company Description
Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled &amp; mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production &amp; Development and Knowledge-Based Professional Services Solutions that enable the customer's mission. Obsidian Solutions Group LLC is a certified 8(a), service-disabled, veteran-owned small business.
A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.
Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer's expectations.
 
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Obsidian Solutions Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.

Site Reliability Engineer - Journeyman

<h3>Job Description</h3>
Job Description
Our Mission
iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world's leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels &amp; Resorts, Qantas, and more. 
What We Do
We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.
We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.
What You'll Do 
The Database Administrator reports to the Manager of Platform Services and works with other DevOps Engineers, SRE's, and Application Developers to support the scalability, reliability, and security of iSeatz's data platforms.
In this role, you will optimize, secure, and maintain core databases and distributed systems to ensure our applications perform at their best.
Your Impact
<ul>
<li>Manage and optimize Aurora PostgreSQL, DynamoDB, Redis, and OpenSearch databases for availability, security, and performance.</li>
<li>Support database configurations that ensure high availability, performance, and disaster recovery.</li>
<li>Use scripting tools (e.g., Bash, Python) to automate routine database maintenance tasks.</li>
<li>Support database upgrades and data migrations as needed.</li>
<li>Ensure database performance supports business-critical applications and services.</li>
<li>Provide database support for analytics and reporting needs.</li>
<li>Participate in on-call rotations and incident response to maintain stable production environments.</li>
</ul>
What You Bring To The Table
<ul>
<li>5+ years of experience in a Database Administrator or similar role, with cloud-native database operations.</li>
<li>Expertise in tuning and managing Aurora PostgreSQL, DynamoDB, Redis, and OpenSearch.</li>
<li>Strong scripting skills (e.g., Python, Bash) and experience with monitoring tools like CloudWatch, SumoLogic, or DataDog.</li>
<li>Experience supporting API integrations, multi-tenant platforms, and high-volume transaction systems.</li>
<li>Familiarity with data governance and compliance (e.g., GDPR, CCPA).</li>
<li>Proficiency with BI and data tools such as Redshift, Snowflake, or Tableau.</li>
<li>Comfort working in highly scalable environments with a focus on cost efficiency.</li>
<li>Ability to clearly document and communicate across technical and non-technical teams.</li>
<li>Demonstrated alignment with iSeatz values—confidence, innovation, accountability, impact, and thoughtfulness.</li>
</ul>
Bonus Points
<ul>
<li>Experience migrating data from legacy systems.</li>
<li>Experience working in the travel, loyalty, or lifestyle tech space.</li>
<li>AWS certifications (e.g., AWS Certified Database – Specialty).</li>
</ul>
Pay Range for this Position:$97,000—$145,000 USD
Location
This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer! iSeatz is a New Orleans-based company with Central Time Zone business hours (9:00 am - 5:00 pm CT). While we support flexible schedules, some roles—particularly those with direct client collaboration—may require alignment with client time zones for key meetings and real-time communication.
What We Bring To The Table
iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.
We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.
We believe there's no one-size-fits-all approach to engagement or collaboration. That's why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.
We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We're a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we're here to support what's next.
We Value A Diverse Workplace
We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz. 
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at <a href="mailto:humanresources@iseatz.com" target="_blank">humanresources@iseatz.com</a>.
A Note About Joining Our Workforce
At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.
If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.

Database Administrator

<h3>Job Description</h3>
Job Description
Keyrus Consultants are collaborative and curious - working together to figure out the best solution for our clients. Keyrus is actively seeking candidates who are problem solvers, enjoy working on challenging projects, and want to work in a fast-paced, rapidly changing environment. 
The Anaplan Solutions Architect’s primary responsibility includes designing solutions for our clients in Anaplan and other technologies from front end to backend. The right candidate will have deep expertise in model building and can deliver results for complex problems in different industries. 
Keyrus offers numerous opportunities to acquire new consulting and technical skills and a unique chance to be part of a fast-growing Practice to take your career to the next step. 
Responsibilities of the Solutions Architect Include:
<ul>
<li>Formulate and develop implementation strategy for identification of business requirements, process design and sustainable solutions for our clients</li>
<li>Demonstrate technical knowledge for software implementations including activities around field to field data mapping, conversion validation, system and security configuration, system integration testing, and user acceptance testing</li>
<li>Identify gaps in requirements, testing, or communication issues in client delivery</li>
<li>Provide technical instruction by actively mentoring team members through improvement of delivery of optimal solutions</li>
<li>Serve as the software subject matter expert throughout the implementation life cycle</li>
<li>Translate business processes and requirements into technical requirements &amp; design documentation, solution design, and system configurations to support customer’s desired to-be state</li>
<li>Assist with determining priorities, scope, timeline, goals, and key milestones for projects</li>
<li>Communicate well written and orally at all levels‐managerial, technical and user</li>
</ul>
Required Qualifications:
<ul>
<li>Background in financial/multi-dimensional modeling, analytics or business intelligence</li>
<li>Minimum of 2-4 years of experience in implementing Performance Management Solutions using Anaplan, Oracle Hyperion, SAP EPM, IBM TM1/Cognos, Tableau, or similar technologies</li>
<li>Prior experience in a project team environment using structured methodologies for gathering business requirements, business processes, data conversions and system interfaces</li>
<li>Demonstrated analytical and problem‐solving skills</li>
<li>Demonstrated organizational and prioritization skills</li>
<li>Bachelor’s degree in Finance, Economics, Information Management and Technology, Engineering or related field and equivalent experience</li>
</ul>
Preferred Qualifications:
<ul>
<li>Prior experience with Consolidation/Financial Reporting, Sales Performance Management, Supply Chain, Management Reporting, or Enterprise Operational Planning</li>
<li>Prior experience in Software Development Life Cycle (SDLC) like Agile methodologies</li>
<li>Demonstrated working knowledge of Relational Database Management Systems (RDBMS) – SQL, ANSI SQL, MySQL, PL/SQL in Oracle, PartiQL in AWS, SAS</li>
<li>Prior experience in business development and providing sales support including contribution to RFPs and conducting demo sessions for prospective clients</li>
<li>Ability to work independently, manage small engagements or parts of a larger engagement</li>
<li>Familiarity with Sales Performance Management solutions</li>
<li>Prior experience with leading ETL tools (Informatica, SnapLogic, Oracle Data Integrator (ODI))</li>
<li>Anaplan Certification such as Master Anaplanner or Anaplan Solution Architect</li>
<li>Master’s degree in Finance, Economics, or Business Administration</li>
</ul>
About KEYRUS EPM AMERICAS:
KEYRUS EPM Americas is a professional services firm focused on driving improved bottom-line profitability to our clients through actionable analytics and sustainable processes leveraging best-in-class tools and proven solutions. The KEYRUS team has a long history of implementing integrated solutions for Planning &amp; Forecasting, Profitability, Strategic Cost Management and Business Intelligence. Through partnering with our team, our clients have achieved sustained ROI on their performance management initiatives. KEYRUS combines deep technical skills with broad industry and functional knowledge. In recognition of our client service, KEYRUS was named Anaplan's Partner of the Year (Americas) for 2020.
For more information on the company and benefits, please go to <a href="https://www.keyrus.com/" target="_blank">https://www.keyrus.com/</a> or <a href="https://keyrus-epm.com" target="_blank">https://keyrus-epm.com</a>

Anaplan Solutions Architect US

<h3>Job Description</h3>
Job Description
Title: SAP Technical Lead
Location: Atlanta, GA
Experience Level:
10+ years overall SAP experience, in a managerial/lead technical role
Job Summary:
We are seeking an experienced SAP Technical Manager to lead our S/4HANA AMS (Application Management Support) initiatives. The ideal candidate will have a strong foundation in HANA ABAP, a good grasp of SAP S/4HANA RISE architecture, familiarity with SAP Fiori, HANA Basis administration, and a broad understanding of SAP technical components. An understanding of SAP GRC is highly desirable.
Key Responsibilities:
 Lead and manage SAP technical teams for day-to-day AMS support of SAP S/4HANA systems.
 Act as a technical escalation point for complex incidents and performance issues.
 Review, guide, and optimize custom code and enhancements developed using HANA ABAP.
 Oversee technical operations across S/4HANA RISE platform, coordinating with SAP RISE partners where required.
 Work closely with functional teams, BASIS, security, and integration teams to ensure seamless operations.
 Support and ensure availability and performance of SAP Fiori apps and launchpad.
 Guide the resolution of cross-functional and technical integration issues.
 Ensure adherence to SAP best practices and compliance with internal controls, including those related to SAP GRC.
 Plan and manage minor technical projects, upgrades, and patching in coordination with BASIS and SAP RISE providers.
 Provide technical documentation, status updates, and reporting to stakeholders.
Required Skills and Qualifications:
 Strong HANA ABAP skills including CDS views, AMDPs, OData services, and performance tuning.
 Solid understanding of S/4HANA RISE architecture – system landscape, deployment model, SLAs, and service boundaries.
 Hands-on familiarity with SAP Fiori – app troubleshooting, configuration, and UX basics.
 Basic HANA BASIS knowledge – ability to coordinate with BASIS teams, understand system sizing, patches, and performance issues.
 Good understanding of SAP technical ecosystem – integrations (PI/PO, BTP, CPI), printing, IDOCs, workflows.
 Working knowledge or overview of SAP GRC Access Control, risk analysis, and role management.
 Strong problem-solving skills and ability to guide a support team under pressure.
 Excellent communication and coordination skills to work with global teams and vendors.
Preferred Qualifications:
 SAP Certification in HANA ABAP or S/4HANA Technical.
 Experience working in RISE with SAP environments.
 Exposure to DevOps tools for SAP and knowledge of Solution Manager or SAP Cloud ALM.
 Prior experience in regulated environments or compliance-heavy industries is a plus.
Education:
 Bachelor’s Degree in Computer Science, Engineering, or equivalent technical discipline.
 Relevant SAP certifications preferred.

SAP Technical Lead

<h3>Job Description</h3>
Job Description
Do you love helping people through difficult situations?
Then dont miss your chance to join our Franchise as a new Project Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Description:
Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Responsibilities:
<ul>
<li>Monitor job file status and job file audit status</li>
<li>Maintain job file WIPs</li>
<li>Monitor and ensure client requirements are followed</li>
<li>Review and validate initial field documentation</li>
<li>Create preliminary estimate</li>
<li>Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process</li>
<li>Maintain internal and external communications</li>
<li>Complete and review job file documentation for final upload and the audit process</li>
<li>Perform job close-out</li>
</ul>
Qualifications:
<ul>
<li>2+ year(s) of administrative or office-related experience and business experience</li>
<li>Experience in the commercial cleaning and restoration or insurance/service industry is desired</li>
<li>Experience with writing estimates, job file processes, and quality assurance, a plus</li>
<li>Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times</li>
<li>Ability to remain calm and professional during tense or stressful situations</li>
<li>Excellent organizational skills and strong attention to detail</li>
<li>Very self-motivated and goal-oriented</li>
<li>Capability to work in a fast-paced, team-oriented office environment</li>
<li>Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)</li>
<li>Ability to learn new software, including Xactimate and proprietary software</li>
<li>Minimum of HSD/GED, Associates/bachelors degree preferred</li>
<li>Ability to successfully complete a background check subject to applicable law</li>
</ul>
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Project Coordinator

<h3>Job Description</h3>
Job Description
Come build, innovate, disrupt, and thrive! 
 
KSTA I.T. is actively seeking a Data Engineer for an immediate full-time opportunity with our industry leading client.
 
Are you on the lookout for a unique career opportunity that offers leadership, responsibility, and the chance to make a significant impact? If you're eager to contribute to a thriving and stable organization while maintaining your confidentiality, continue reading.
 
 
Overview
Were seeking a highly capable Data Engineer to play a key role in maintaining and expanding a modern data environment that powers multiple business lines within our organization. This individual will serve as a critical bridge between raw data and business intelligence ensuring the systems, pipelines, and structures behind our reporting are accurate, reliable, and scalable.
 
This is a hands-on role where youll collaborate with data analysts, operational leaders, and various cross-functional teams to ensure our data infrastructure supports strategic decision-making across the company.
 
What Youll Do
<ul>
<li>Build &amp; Maintain Pipelines: Develop and optimize end-to-end data workflows, leveraging APIs and secure protocols such as SFTP for ingesting data from diverse internal and external systems.</li>
<li>Data Transformation: Reformat unstructured data into clean, usable datasets that align with business analysis needs.</li>
<li>Data Infrastructure: Architect and refine scalable data storage systems, such as cloud data warehouses, that can support growth and increased complexity.</li>
<li>Data Quality Assurance: Regularly test and validate data flows to ensure consistency, reliability, and integrity across all outputs.</li>
<li>Collaborate Across Teams: Partner closely with internal stakeholders to translate business requirements into efficient data structures and processes.</li>
<li>Testing &amp; Troubleshooting: Proactively identify data issues and conduct in-depth testing to troubleshoot and resolve system errors.</li>
<li>Visualization &amp; Reporting Support: Assist the analytics team by preparing foundational data structures that power dashboards, reports, and ad-hoc insights.</li>
</ul>
 
Required Skills &amp; Experience
<ul>
<li>Proficiency in Python and SQL, with experience manipulating JSON-formatted data.</li>
<li>Hands-on expertise with Snowflake and AWS-based data environments.</li>
<li>Demonstrated success building and scaling ETL workflows to support business operations and analytics.</li>
<li>Effective communicator who can convey technical concepts in a way that resonates with business teams and non-technical audiences.</li>
<li>Thrives in a fast-moving, collaborative setting, juggling multiple priorities and projects simultaneously.</li>
<li>5+ years of professional experience in a similar data-focused role.</li>
</ul>
 
Mental &amp; Analytical Requirements
<ul>
<li>Problem-Solving: Must be able to navigate non-standardized challenges using sound judgment and logic.</li>
<li>Math Proficiency: Comfort working with percentages, ratios, and interpreting data visuals such as graphs.</li>
<li>Language &amp; Communication: Strong reading and writing capabilities required. Must be comfortable drafting written reports and speaking clearly and professionally in team meetings.</li>
</ul>
 
 
About KSTA I.T.: 
 
Our name says it all; KSTA I.T. (Keys-to-I.T.) AND our people are our keys to our success! 
 
KSTA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis. If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level we want to talk to you today! 
 
Where do you want to go? We've got the keys! ~ KSTA I.T. 
 
WWW.KeSTAIT.COM

Data Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Summary
 As a Level II Help Desk Technician in our Network Operations Center (NOC), you will be instrumental in maintaining the stability, integrity and optimal performance of our clients’ IT environments. You will manage escalated issues from Level 1 Technicians, conduct advanced troubleshooting and collaborate with cross-functional technical teams to swiftly resolve complete IT challenges. This role demands strong technical acumen, sharp problem-solving abilities and the capacity to perform effectively under pressure in a fast-paced setting.
 
Major Roles and Responsibilities
<ul>
<li>Respond to and resolve escalated incidents and service requests from Level 1 Technicians, customers and stakeholders. </li>
<li>Perform advanced troubleshooting and root cause analysis for a wide range of network issues, including connectivity, performance and configuration challenges. </li>
<li>Implement complex network configurations and changes in accordance with approved procedures and change management policies. </li>
<li>Ensure a positive end-to-end customer experience throughout the support process. </li>
<li>Diagnose and resolve hardware, software, user access, configuration, operational and printing issues. </li>
<li>Follow established departmental standards, policies and procedures while maintaining strict confidentiality of information. </li>
<li>Utilize system and network diagnostic tools to identify and isolate the source of technical problems. </li>
<li>Communicate technical issues clearly and professionally to relevant teams and maintain detailed records of incidents, actions taken and system malfunctions. </li>
<li>Collaborate with cross-functional teams to resolve complex issues focusing on long-term solutions to prevent recurrence. </li>
<li>Deliver timely technical support through the phone, remote access tools and other communication channels. </li>
<li>Provide mentorship and guidance to Level 1 technicians, promoting knowledge sharing and adherence to best practices. </li>
<li>Perform other duties as assigned, including participation in an on-call rotation. </li>
</ul>
Requirements:
Qualifications and Education Requirements
<ul>
<li>Bachelor’s degree in a technical or computer-related field of study or equivalent related experience. </li>
<li>2+ years of technical and customer support experience in a NOC environment required. </li>
<li>4+ years' software applications, Windows and hardware support role in an enterprise environment. </li>
<li>Must have demonstrated experience working with highly functional teams.? </li>
<li>Must be able to lift up to 70lbs. </li>
<li>Great communication skills; verbal and written.? </li>
<li>Excellent customer relationship skills.? </li>
<li>Excellent critical thinking and decision-making skills.? </li>
<li>Any specialized certifications are a plus. </li>
</ul>
Additional Notes
<ul>
<li>Probationary period of 90 days. </li>
<li>Individuals with a felony or misdemeanor convictions MAY not be hired.</li>
<li>Individuals must not have any alcohol or drug-related convictions or suspensions within the past three years. </li>
<li>Individual must be able to read and understand instructions in English as well as possess good oral and written communication skills. </li>
<li>Individual must be able to pass a drug and physical screening as well as background requirements. </li>
<li>Individual must be available to work variable hours and willing to travel. </li>
</ul>

Help Desk Technician II

<h3>Job Description</h3>
Job Description
PURPOSE
Automation Technicians will be responsible for supporting Project Managers and System Engineers with creating, installing, and commissioning of PLC/HMI/SCADA based systems as well as network and device integration work.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned.
<ul>
<li>Assist with project programming, start up, and commissioning of new PLC/HMI/SCADA control systems, service and maintenance of existing installations, fault diagnoses, hardware repairs, and programming bug fixes and alterations on customer sites</li>
<li>Assist with diagnosing and resolving technical problems on jobs and provide appropriate reports to Project Management or Operations Leaders via email, SharePoint, OneDrive, or other repository applications</li>
<li>Attend project kickoff and turnover meetings with Project Managers to gain knowledge of project estimate and scope and final project completion documentation</li>
<li>Organize and maintain control submittal project redlines and submit to design engineer at project end for as built drawing package creation after review from Team Lead or Senior Engineer</li>
<li>Work with other technicians to develop and share technical solutions</li>
<li>Actively participate in technician training to maintain technical expertise on new products, tools, and integration through continuing education initiatives</li>
</ul>
MINIMUM EDUCATION &amp; EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
<ul>
<li>Minimum of three years of experience with PLC/HMI control system preferred</li>
<li>Or A.A.S degree specialized in Robotics, Automation, Technology or in process of completion</li>
</ul>
MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
<ul>
<li>Working knowledge of at least one PLC software (i.e. Rockwell RSLogix, Studio 5000, CCW, Modicon Unity Pro, Mitsubishi, or many others)</li>
<li>Working knowledge of at least one HMI software (i.e. Rockwell FactoryTalk View or Wonderware InTouch, or many others)</li>
<li>Working SCADA knowledge preferred but not required (i.e. Ignition, Factory Talk View SE, Optix, GE iFix, Ecostruxure Power Operations or SCADA, or many others)</li>
<li>Knowledge of common Windows Office applications and Repositories (i.e. OneDrive, SharePoint, GIT)</li>
<li>Knowledge of Microsoft SQL or other database applications preferred but not required</li>
<li>Knowledge of Ethernet and serial network communication formats and hardware configurations</li>
<li>Understanding of basic process controls (i.e. PID control loops, motor control, commissioning of digital and analog measurement devices)</li>
<li>Excellent interpersonal skills with ability to communicate effectively, both verbal and written</li>
<li>Ability to travel to customer locations for overnight work approximately 25%</li>
</ul>

ENVIRONMENTAL ADAPTABILITY
<ul>
<li>Prolonged periods of sitting at a desk working on a computer</li>
<li>Must be able to lift 20 pounds occasionally</li>
<li>Significant field and client interactions on construction job sites, which may require prolonged periods of standing, walking and/or climbing stairs</li>
<li>Occasional exposure to variety of temperature and weather conditions</li>
</ul>
EQUIPMENT/TOOLS
<ul>
<li>Laptop computer</li>
</ul>
 
Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.

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