field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Fort Lauderdale, FL and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties &amp; Responsibilities 
<ul>
<li>Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. </li>
<li>Deploying and managing Windows Servers and Active Directory</li>
<li>Designing Local Area Networks</li>
<li>Implementing and monitoring network security</li>
<li>Optimizing and maintaining network software and hardware</li>
<li>Building and deploying file servers and cloud computing solutions</li>
<li>Configuring and deploying VOIP solutions</li>
<li>Performing network infrastructure troubleshooting</li>
<li>Manage Microsoft Exchange Server</li>
<li>Telephone solutions</li>
<li>Monitors alert systems and take appropriate action as per guidelines.</li>
<li>Ability to use various messages in an event log to affect repairs.</li>
<li>Receive escalated service requests requiring an enhanced response.</li>
<li>New User On-boarding</li>
</ul>
Qualifications &amp; Requirements
<ul>
<li>Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory</li>
<li>Having worked in an MSP environment is a MUST.</li>
<li>Three years of experience in a client-facing environment such as sales engineering</li>
<li>Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology</li>
<li>Possesses strong organizational and time-management skills </li>
<li>Experience writing proposals for and implementation of technical solutions to fulfill business needs </li>
<li>Results-oriented, self-motivated, energetic, professional, reliable, and a team player</li>
<li>Strong understanding of technology and business productivity systems</li>
<li>Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.</li>
<li>Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.</li>
<li>Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills</li>
<li>Sales training experience is a plus</li>
</ul>
Ideal Qualifications (not required)
<ul>
<li>CompTIA Net+ and/or CompTIA Security+ </li>
<li>MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)</li>
<li>CCNA or CCIE-Cisco certifications a real plus</li>
</ul>
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

IT Help Desk Support Engineer (MSP)

<h3>Job Description</h3>
Job Description
Position Overview: 
Connect Talent Solutions, one of Hampton Roads fastest growing companies is seeking a dynamic and motivated Project Engineer with 0-3 years of experience to join our team and support our Project Manager in the successful execution of construction projects. The ideal candidate should possess a degree in Civil Engineering, Construction Management, or a related field and have a solid understanding of HVAC and plumbing systems. The Project Engineer will play a crucial role in responding to Requests for Information (RFIs), reviewing drawings, and maintaining project schedules to ensure the timely and efficient completion of our projects.
Key Responsibilities:
- Collaborate closely with the Project Manager to understand project goals, scope, and requirements.
- Assist in reviewing and interpreting architectural and engineering drawings, specifications, and other project documentation.
- Proactively respond to Requests for Information (RFIs) from various stakeholders, providing accurate and timely information to ensure clarity in project execution.
- Maintain organized records of all RFIs, responses, and other relevant project correspondence.
- Contribute to the development and maintenance of project schedules, tracking milestones, deadlines, and critical path activities.
- Participate in project meetings and communicate effectively with cross-functional teams, clients, subcontractors, and vendors.
- Support the identification and resolution of potential issues or conflicts that may impact project progress.
- Gain a deep understanding of HVAC and plumbing systems within the context of construction projects.
- Collaborate with the design and engineering teams to ensure coordination and integration of HVAC and plumbing systems into the overall project.
- Assist in the coordination of construction activities, ensuring that work is executed in accordance with project plans and specifications.
- Participate in site visits to monitor construction progress and verify compliance with project requirements.
- Contribute to the preparation of progress reports, project documentation, and presentations for stakeholders.
Qualifications:
- Bachelor's degree in Civil Engineering, Construction Management, or a related field.
- 0-3 years of relevant professional experience in construction projects.
- Solid knowledge of HVAC and plumbing systems and their integration within construction projects.
- Familiarity with reading and interpreting construction drawings, specifications, and technical documents.
- Strong organizational skills and attention to detail to effectively manage project documentation.
- Excellent communication and interpersonal skills to collaborate with various stakeholders.
- Proficiency in project scheduling and management tools is a plus.
- Ability to adapt to changing priorities and handle multiple tasks in a fast-paced environment.
- Enthusiasm for learning and growing within the construction industry.
- Strong problem-solving skills and a proactive approach to challenges.
- Professionalism and the ability to represent the company positively in client interactions.
Benefits:
- Competitive compensation package.
- Opportunities for professional development and career growth.
- Exposure to diverse and challenging construction projects.
- Collaborative and supportive work environment.
- Comprehensive benefits package including health insurance, retirement plans, etc.
If you are a motivated and detail-oriented individual looking to kick-start your career in project engineering within the construction industry, we encourage you to apply. Join our team and contribute to the successful delivery of projects that make a tangible impact in our community.

Project Engineer

<h3>Job Description</h3>
Job DescriptionLocation: Dulles, VA
Clearance: TS/SCI Full Scope Polygraph (active)
Onsite: 100% Onsite work (non-negotiable)
Type: Full-Time/Direct-Hire
Skill Level DesiredYears ExpSenior5-10Expert11-15Subject Matter Expert16+
In Bid/Vacant: Vacant
Seeking a Network Engineer for a long-term program supporting an IC customer in Dulles, VA. This position requires an active TS/SCI full-scope polygraph clearance. Introduction:
The Customer's office is seeking a Network Engineer to support the continuous monitoring and coordination of engineering projects, deployment and maintenance of network systems, and troubleshooting network issues. The role also involves guiding networking engineering efforts, maintaining network topology drawings, and providing Tier-3 engineering and support for virtualization infrastructure.
1. Assist with continuous monitoring of IT systems for Customer accreditation. 2. Coordinate engineering projects and resolve technical questions or conflicts. 3. Deploy and maintain network systems. 4. Diagnose network issues and restore the network to optimal performance levels. 5. Gather performance and utilization metrics from infrastructure components. 6. Guide networking engineering efforts in hardware, software, and virtual infrastructure domains. 7. Maintain up-to-date network topology drawings. 8. Perform moderately complex network designs and upgrades. 9. Perform Tier-3 engineering and support for virtualization infrastructure. 10. Plan network configurations for integration into the network. 11. Prepare technical proposals for changes or new technologies to the network. 12. Provide system documentation to support A&amp;A efforts. 13. Review user requests for upgrades or additions to the network. 14. Perform engineering efforts in Windows and Linux servers, workstations, storage, and virtualization. 15. Support network life cycle stages such as design, configure, test, deploy, and maintain. 16. Utilize network analysis tools to identify performance problems. 17. Diagnose and resolve technical problems with overseas populations. 18. Direct or install IT infrastructure and operating systems. 19. Inspect and test all equipment before deployment to overseas locations. 20. Make recommendations on the best deployment strategy. 21. Provide end-to-end support of field network and forensic capabilities. 22. Provide real-time and 24/7 on-call support to worldwide users. 23. Provide Standard Operating Procedures (SOPs) and other integrated documentation. 24. Provide technical support to various Customer-developed and COTS forensic application developers. 25. Research and recommend systems, equipment, and technologies to improve existing systems. 26. Use application deployment guides and information from application developers to determine the most efficient IT infrastructure components.
Role:
1. Demonstrated experience analyzing existing systems and identifying necessary corrective actions and improvements. 2. Demonstrated experience building, maintaining, and troubleshooting gold image hard drives. 3. Demonstrated experience coordinating and performing security testing. 4. Demonstrated experience creating network topology diagrams. 5. Demonstrated experience designing, configuring, and troubleshooting Routing and Switching systems (Cisco expertise required). 6. Demonstrated experience implementing L2 and L3 VPN across an MPLS network. 7. Demonstrated experience installing, maintaining, and configuring Aspera Enterprise Server and Aspera P2P. 8. Demonstrated experience performing configuration and management of automation solutions. 9. Demonstrated experience performing configuration and management of Software Defined Data Center (SDDC) and vRealize Suite. 10. Demonstrated experience configuring and managing virtual network servers and workstations. 11. Demonstrated experience configuring and managing VMware vCenter and VMware NSX-T. 12. Demonstrated experience performing Hypervisor deployments. 13. Demonstrated forensic software experience, including Cellebrite, XRY, WinHex, FTK, and Autopsy. 14. Demonstrated experience with Gateway Redundancy Protocols to include HSRP and VRRP. 15. Demonstrated experience with network IP address management. 16. Demonstrated experience with network security, such as firewalls and ACLs. 17. Demonstrated experience with routing protocols, including OSPF, EIGRP, and BGP. 18. Demonstrated experience with vulnerability scanning tools. 19. Demonstrated experience working in Local Area Network (LAN) environments and Wide Area Network (WAN) environments. 20. Demonstrated experience working with TCP IP protocol suite, IP subnets and masking, and routing protocols. 21. Demonstrated experience engineering the design, build, and configuration of Linux servers and virtual infrastructure. 22. Demonstrated experience performing administration, troubleshooting, patching, and supporting Linux servers and virtual infrastructure. 23. Demonstrated experience performing engineering, implementation, and troubleshooting of VMWare virtualization infrastructure. 24. Demonstrated hands-on experience performing risk analysis for proposed IT infrastructure changes. 25. Demonstrated experience performing system monitoring and analysis, including root cause analysis of system faults and outages. 26. Demonstrated experience working with vendors on system troubleshooting.
Nice to Have:
1. Demonstrated experience explaining protocols, technical procedures, and processes clearly and accurately to technical/non-technical audiences. 2. Demonstrated experience with Software Defined Networking technologies like Cisco ACI and VMware NSX-T. 3. Demonstrated experience with load-balancing technologies like F5 BIG-IP and Citrix NetScaler.
Salary:
You know the salary range you are looking for, so let's talk after you fill out the application.
Benefits:
Our client is always looking for TS/SCI FSP Information Technology talent. The standard compensation package includes a competitive salary, 100% company-paid health/dental/vision care benefits, 100% company-paid LTD/STD/Life Insurance benefits, a 401(k) with company match, and a generous holiday/vacation/sick leave policy.
Note:
<ul>
<li>No 3rd party vendors or candidates</li>
<li>US Citizenship Required</li>
<li>Active TS/SCI - FSP is Required</li>
</ul>

Network Engineer - 256-24 - TS/SCI FSP required

<h3>Job Description</h3>
Job Description
Summary
Our client is a leading and established IT Solutions Firm in the Arlington, TX area that is seeking a professional Senior Systems Engineer to join their team. This position will consult, design, and implement IT advanced solutions. This position will also troubleshoot complex problems and mentor junior team members while being on a specific track towards CIO level consultancy. As an IT organization, they work on the latest technology from the top IT solution manufacturers and bring those technologies to solve their clients’ challenges and help them find strategic direction. If you are seeking to advance your career in a big way, then this just might be the opportunity that you've been seeking. 
This is truly a unique role for the right person. If you have strong engineering experience and desire to train under the direct mentorship of a CIO and guided interaction with an experienced CEO, this is a great opportunity. Learn more about ROI, risk management, and strategic planning. Stay ahead of the technology curve and keep your skills relevant while sharpening your business acumen.
Duties &amp; Responsibilities 
<ul>
<li>Project Management</li>
<li>System Design</li>
<li>Working with technology vendors</li>
<li>Consulting and deployment of server and network solutions.</li>
<li>Client Strategical Plan Development</li>
<li>Advanced diagnostic and remediation of server and network solutions.</li>
<li>Write clear and concise documentation and instructions.</li>
<li>Ability to manage and prioritize multiple tasks in fast paced environment.</li>
<li>Participate in on-call rotation.</li>
<li>Continuous improvement keeping current on new technology, industry trends and threats</li>
</ul>
Qualifications &amp; Requirements
<ul>
<li>Extensive knowledge of Active Directory and Windows Server Technologies (Windows Server, Exchange, RDS, SQL, IIS …)</li>
<li>Experience with cloud technologies (Azure, O365, AWS, Google, G-Suite …)</li>
<li>Experience with diagnostic, repair and installation of server and network systems.</li>
<li>In-depth working knowledge of virtualization including VMWare, Nutanix, SANS and clustering.</li>
<li>In-depth knowledge of networking technologies including TCP/IP, VLANS, routing, switches, firewalls, DNS, VPN, and VoIP. (Cisco, Fortinet, Sonicwall)</li>
<li>Working knowledge of security policies and NIST controls.</li>
<li>Mastery and certified in one or more of the following:
<ul>
<li>Microsoft Servers, Fortinet, Cisco, VMWare, Nutanix, Windows Server, Storage Networking</li>
</ul>
</li>
<li>Education: Bachelor’s degree required</li>
<li>Experience: 5+ Years systems design, administration, installation, and troubleshooting</li>
<li>Preferred Certifications:
<ul>
<li>MCSA Server or MCSE</li>
<li>Cisco</li>
<li>Fortinet</li>
<li>VMWare</li>
<li>Nutanix</li>
</ul>
</li>
</ul>

Senior Engineer IT Support (Level 3)

<h3>Job Description</h3>
Job Description
Software Engineering Team Lead (Remote, US)
Our client is at the forefront of crypto’s cutting-edge technology, and we’re seeking an experienced engineering leader to join their team. This is a fully remote role open to candidates based anywhere in the United States.
About the Company Our client built the first high-performance Blockchain Distribution Network (BDN) to empower DeFi traders with ultra-low-latency connectivity across Ethereum, BSC, and Polygon. By leveraging a global server network optimized for performance—and backed by investors such as Coinbase—the BDN and accompanying DeFi tools give users a competitive edge in crypto trading. Nodes connect via open-source gateways, and developers can integrate seamlessly through a public API.
Responsibilities
<ul>
<li>
Lead and mentor a team of software engineers and a Technical Product Manager.
</li>
<li>
Oversee the design, implementation, and optimization of MEV services and mempool-transaction workflows for Ethereum.
</li>
<li>
Define and deliver product offerings that maximize profit validator gains.
</li>
<li>
Collaborate with searchers to build tools and services that enhance their trading execution.
</li>
<li>
Contribute hands-on code to the BDN and related services, ensuring high performance and scalability.
</li>
<li>
Foster a culture of rigorous code quality, automated testing, and continuous improvement.
</li>
</ul>
Requirements
<ul>
<li>
Leadership: Minimum of 2 years managing an engineering team, with a track record of mentoring and scaling high-performing developers.
</li>
<li>
Backend Architecture: At least 5 years designing, building, testing, and deploying highly scalable, distributed backend systems.
</li>
<li>
Blockchain Experience: 3+ years working in blockchain engineering, with 2+ years focused specifically on MEV (Maximal Extractable Value) strategies.
</li>
<li>
MEV Expertise: Proven experience with MEV.
</li>
<li>
Technical Skills: Deep proficiency in Go (Golang) for backend development.
</li>
<li>
Problem Solving &amp; Communication: Exceptional analytical skills, the ability to break down complex challenges, and clear, concise communication with both technical and non-technical stakeholders.
</li>
</ul>
Benefits
<ul>
<li>
Competitive Salary &amp; Stock Options
</li>
<li>
Company-Paid Healthcare
</li>
<li>
401(k) Plan
</li>
<li>
Unlimited PTO
</li>
<li>
Fully Remote Work Environment
</li>
<li>
Opportunities for Career Growth
</li>
<li>
Collaborative Team of Top-Tier Business &amp; Engineering Minds
</li>
</ul>

Technical Lead Remote US (Web3)

<h3>Job Description</h3>
Job Description
Project Manager – Commercial Roofing
Nashville, TN
$90k - $110k
Join an extraordinary journey!
In the past 8 years this commercial roofing contractor has skyrocketed from 1 branch to 23 across the Eastern and Central States, growing their annual revenue from $12m to $300m!
Now, they’re charging toward their bold 10-year goal: 50 branches nationwide and $1billion in revenue.
Here, your dedication will be rewarded, as internal promotions and professional development is common, with many employees climbing the ranks to senior leadership roles.
Benefits
<ul>
<li>Company bonus</li>
<li>10 days PTO + Paid holidays</li>
<li>401K with 4% company match</li>
<li>Medical, Dental, Vision Insurance </li>
<li>IT hardware: Computer, cell phone etc</li>
<li>Company vehicle OR $600 monthly allowance</li>
<li>Extensive industry training with ongoing support</li>
</ul>
Your Role
<ul>
<li>Manage and deliver multiple commercial roofing projects</li>
<li>Lead a team of Supers to ensure a high-quality standard</li>
<li>Coordinate job details between the field and office</li>
<li>Provide excellent customer service</li>
</ul>
About the Company
Founded in 1972, this 3rd-generation family business combines a rich heritage with a forward-thinking approach. Their portfolio includes 75% Re-Roofing and 25% Service: from minor repairs to multi-million-dollar projects up to $8M.
With over 450 employees, they’ve maintained their close-knit, family-oriented culture, where everyone is valued and empowered to grow.
Key Requirements
<ul>
<li>3 – 5 years’ experience in commercial roofing management</li>
<li>Strong technical knowledge of low-slope roof systems</li>
<li>Excellent leadership and communication skills</li>
</ul>
This isn't just a job, it's an opportunity to join a special jounrey and level up your career as a Project Manager and beyond!If you want to be a part of this, APPLY NOW before the role is filled and no longer available. Or feel free to contact me directly;<a href="mailto:brian@roofingtalentamerica.com" target="_blank">brian@roofingtalentamerica.com</a>(312) 476-9270INDHP

Senior Project Manager - Commercial Roofing

<h3>Job Description</h3>
Job DescriptionImplementation Manager Location: SF Bay Area | Menlo Park, New York City (in office) Employment Type: Full time Location Type: On-site Department: ProductAbout the Client
Our client is a rapidly growing company reimagining the infrastructure behind one of the largest sectors of the U.S. economy. Operating at the intersection of finance and technology, they are tackling the inefficiencies of a traditionally manual and fragmented industry by building fully programmatic solutions that streamline complex regulatory and operational workflows. The team is composed of experienced professionals from leading fintech and technology firms and is backed by notable investors and industry leaders.
About the Role
We're looking for a technical Implementation Manager to guide our clients from the moment a deal is signed through to successful launch. You’ll own the post-sales process, helping customers integrate with our platform across three tiers of complexity: full APIs, lightweight implementations, and single-line-of-code options.
This role combines deep technical knowledge with outstanding client-facing skills. You'll serve as a hybrid of solutions engineer, implementation engineer, and sales engineer — but with a primary focus on delivering smooth, scalable implementations that transition seamlessly into ongoing support.
What You’ll Do
<ul>
<li>
Lead technical implementations from post-sale through to production launch
</li>
<li>
Own customer onboarding across a range of integration depths — from full custom APIs to out-of-the-box options
</li>
<li>
Act as the key technical point of contact for customers, translating business requirements into successful integrations
</li>
<li>
Troubleshoot implementation roadblocks, working closely with product and engineering teams to resolve issues quickly
</li>
<li>
Build strong relationships with customer engineering and product teams to ensure long-term success
</li>
<li>
Transition accounts smoothly from onboarding to support once live
</li>
<li>
Collaborate with Sales and Product to provide feedback on integration patterns and customer needs
</li>
<li>
Maintain deep technical fluency with the platform and continually improve onboarding playbooks
</li>
</ul>
About You
<ul>
<li>5+ years in a technical implementation, solutions engineering, or post-sales role at a B2B SaaS or fintech company</li>
<li>
Experience in implementation or solutions engineering for API-driven products
</li>
<li>
Strong technical background – comfortable navigating APIs, debugging integration issues, and working closely with engineers
</li>
<li>
Clear communicator with excellent client-facing skills and the ability to explain complex topics in a simple, accessible way
</li>
<li>
Experienced working across multiple customer integration types, from no-code to complex custom builds
</li>
<li>
Highly organized, with the ability to manage multiple concurrent onboarding projects
</li>
<li>
Proactive, resourceful, and excited by the opportunity to build foundational processes in a fast-growing team
</li>
<li>
Comfortable wearing multiple hats and adapting to change quickly in a startup environment
</li>
</ul>
Preferred Qualifications
<ul>
<li>
Prior experience with mortgage, lending, or highly regulated financial platforms is a plus
</li>
<li>
Familiarity with REST APIs, basic scripting, and tools like Postman or equivalent
</li>
<li>
Experience working closely with both enterprise and mid-market customers
</li>
</ul>

Implementation Manager

<h3>Job Description</h3>
Job Description
For over 20 years, this full-service low-voltage contractor has been designing, installing, and supporting state-of-the-art structured cabling systems, access control systems, intrusion alarm systems, camera surveillance systems, unified communications systems, and audio/visual solutions. With a reputation for quality and reliability, they've become a trusted name in the industry for commercial, healthcare, education, and industrial clients.
Position Overview We're hiring a Cable Technician 1 to support commercial installations of structured cabling systems. This is an entry to mid-level role focused on pulling and terminating copper cabling, working in active job sites, and representing the company professionally while on-site.
Ideal candidates enjoy hands-on work, are comfortable around customers, and bring a strong work ethic with a positive attitude. If you have experience pulling wire, using punch down tools, and are eager to grow your skills in the field especially with fiber or rack builds you'll be a great fit.
Key Responsibilities
<ul>
<li>Pull Cat5e, Cat6, and Cat6a cabling through conduit, walls, and ceilings</li>
<li>Terminate RJ45 connectors using punch down tools</li>
<li>Use Fluke meters and tone generators to test and label cables</li>
<li>Assist with fiber cable pulls and rack builds (if experienced)</li>
<li>Maintain clean and organized work areas</li>
<li>Follow site safety procedures and communicate with foremen or leads</li>
<li>Represent the company professionally when interacting with clients and partners</li>
<li>Help uphold a strong job site culture through accountability and positive behavior</li>
</ul>
Required Qualifications
<ul>
<li>1+ year of experience in structured cabling or similar field work</li>
<li>Familiarity with using basic hand tools and punch down tools</li>
<li>Ability to lift heavy equipment, work on ladders, and navigate job sites</li>
<li>Basic understanding of cable testing tools like Fluke meters or toners</li>
<li>Reliable transportation to job sites</li>
<li>Positive attitude, team mindset, and willingness to learn</li>
<li>Fiber pulling and rack-building experience is a major plus</li>
<li>Must be dependable and take pride in doing the right thing even when unsupervised</li>
</ul>
Benefits and Compensation
<ul>
<li>$21 - $25.50/hr depending on experience</li>
<li>Health, dental, vision, and life insurance</li>
<li>Short-term disability, AD&amp;D, and long-term disability coverage</li>
<li>401(k) with company match</li>
<li>Flexible paid time off (PTO)</li>
<li>Ongoing training and development opportunities</li>
</ul>
 
Why Work With Us
 Were more than a low-voltage contractor were a close-knit team that takes pride in our work and supports each others growth. You'll work alongside experienced professionals in a company known for doing things right the first time. Whether you're pulling cable or learning new systems, you'll be part of a company that values craftsmanship, safety, and long-term success.

Cable Technician

<h3>Job Description</h3>
Job DescriptionSummaryOur client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties &amp; Responsibilities 
<ul>
<li>Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.</li>
<li>Provisioning and system setup for new hires.</li>
<li>Prioritize incidents and service requests according to defined processes to meet defined SLAs.</li>
<li>Use remote tools and diagnostic utilities to aid in resolving support requests.</li>
<li>Server administration via Active Directory, File &amp; Print services, DNS, DHCP.</li>
<li>Install antivirus software and ensure virus definitions are up to date.</li>
<li>Server administration via Active Directory, File &amp; Print services, DNS, DHCP.</li>
<li>Network firewall and switch administration and maintenance.</li>
<li>Optimizing and maintaining network software and hardware</li>
<li>Building and deploying file servers and cloud computing solutions</li>
<li>Configuring and deploying VOIP solutions</li>
<li>Manage Microsoft Exchange Server</li>
<li>Telephone solutions</li>
<li>Monitors alert systems and take appropriate action as per guidelines.</li>
<li>Ability to use various messages in an event log to affect repairs.</li>
<li>Receive escalated service requests requiring an enhanced response.</li>
</ul>
Qualifications &amp; Requirements
<ul>
<li>Having worked in an MSP environment is a MUST! No exceptions!</li>
<li>Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory</li>
<li>2-3 years of experience in a client-facing environment such as sales engineering</li>
<li>Kaseya RMM and Autotask PSA Experience a plus</li>
<li>Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology</li>
<li>Possesses strong organizational and time-management skills </li>
<li>Experience writing proposals for and implementation of technical solutions to fulfill business needs </li>
<li>Results-oriented, self-motivated, energetic, professional, reliable, and a team player</li>
<li>Strong understanding of technology and business productivity systems</li>
<li>Experience with RMM (remote monitoring and management) tool a plus</li>
<li>Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills</li>
<li>Sales training experience is a plus</li>
<li>Having worked in an MSP environment is a major plus.</li>
</ul>
Ideal Qualifications (not required)
<ul>
<li>CompTIA Net+ and/or CompTIA Security+ </li>
<li>MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)</li>
<li>CCNA or CCIE-Cisco certifications a real plus</li>
</ul>
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

IT Help Desk Support - Level III

<h3>Job Description</h3>
Job Description
Job Title: IT Service Analyst I
Position Type: Non-Exempt Reports To: Service Operations Manager Work Schedule: 24/7 Department Coverage Flexibility Required
Position Summary:
The IT Service Analyst I is part of a dynamic team that serves as the single point of contact for resolving technical issues and providing customer service support for both IT and non-IT related inquiries. This individual provides support to employees and clients on the organizations computer systems across multiple regions. This role demands strong problem-solving skills, exceptional customer service, and a high level of technical proficiency.
Key Responsibilities:
<ul>
<li>
Provide exceptional customer service via phone, email, chat, and in-person interactions.
</li>
<li>
Use active listening and de-escalation techniques to effectively address user concerns while determining issue priority.
</li>
<li>
Troubleshoot and resolve technical issues using internal tools, external research, and collaboration with other teams.
</li>
<li>
Assign appropriate priority and escalate unresolved issues to other technical teams as necessary.
</li>
<li>
Maintain accurate and detailed records of support interactions in the IT service management system.
</li>
<li>
Meet or exceed monthly performance metrics including availability, response time, service quality, and incident resolution.
</li>
<li>
Serve as an incident/ticket workflow coordinator as scheduledmonitor ticket queues, assign tickets, manage escalations, and coordinate responses to system outages.
</li>
<li>
Provide hands-on technical support, including installing software and providing training on core applications.
</li>
<li>
Monitor and address system alerts using proactive problem management techniques.
</li>
<li>
Support remote work environments, including home networks, VPN access, and remote printing.
</li>
<li>
Perform hardware imaging, software installations, and computer refreshes as part of scheduled lifecycle updates.
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Maintain and support video conferencing and enterprise printing equipment.
</li>
<li>
Assist with office hardware setups including monitors, docking stations, peripherals, etc.
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Participate in onsite technical support efforts for trials, office moves, new site setups, and similar projects.
</li>
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Travel occasionally for project-based support, training, and special events.
</li>
</ul>
Qualifications:
<ul>
<li>
Education: Bachelors degree or equivalent combination of education and relevant experience.
</li>
<li>
Experience: Minimum of 2 years troubleshooting desktop/laptop systems, mobile devices, and enterprise software platforms.
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<li>
Technical Skills:
<ul>
<li>
Strong knowledge of Windows and macOS operating systems.
</li>
<li>
Familiarity with Microsoft 365 applications (Outlook, Word, Excel, Teams).
</li>
<li>
Experience with Microsoft Exchange, Azure Active Directory, and Intune.
</li>
<li>
Exposure to Cisco phone systems and voicemail.
</li>
<li>
Proficiency in iOS mobile device troubleshooting.
</li>
<li>
Experience with Citrix remote environments and virtual desktop infrastructure.
</li>
<li>
Basic understanding of networking and wireless configurations.
</li>
<li>
Familiarity with Zscaler or other zero-trust security platforms.
</li>
<li>
Experience with legal software applications is a plus.
</li>
</ul>
</li>
<li>
Soft Skills:
<ul>
<li>
Excellent verbal and written communication skills.
</li>
<li>
Ability to explain complex technical concepts in user-friendly language.
</li>
<li>
Strong judgment and decision-making abilities under pressure.
</li>
<li>
Ability to work independently and as part of a team in a fast-paced environment.
</li>
<li>
Strong organizational and multitasking abilities.
</li>
</ul>
</li>
</ul>
Certifications &amp; Training:
<ul>
<li>
Required: At least one industry certification per year (e.g., Microsoft Azure, Intune, Office 365, CompTIA).
</li>
<li>
Preferred: Additional secondary certification or technical training each year.
</li>
<li>
ITIL Foundation or CompTIA A+ certifications are a plus.
</li>
</ul>
Additional Considerations:
<ul>
<li>
Flexibility to work different shifts including nights, weekends, and holidays.
</li>
<li>
Willingness to work overtime and provide coverage during staff absences.
</li>
<li>
Foreign language proficiency is a plus.
</li>
</ul>

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