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Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Director for Business and Data Analytics, you will be responsible for the development and implementation of multiple Data and Analytics sub-functions within USAA Bank Data, Analytics &amp; Modeling that may include Information Strategy and Architecture, Information Management, Information Governance, Information Delivery Analytics &amp; Insights Delivery, and Support. Lead the short-term and long-term strategy and vision of the assigned sub-functions in support of Bank Business Risk &amp; Controls (BBRC) strategic risk programs such as the issue and member remediation, risk and control self-assessment oversight, Reg W and UDAAP compliance and reporting, and front-line quality assurance testing. Working with business partners and peers to set objectives across the different sub-functions that align with enterprise strategies.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
<ul>
<li>Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery.</li>
<li>Oversees and coordinates the strategy of sub-functions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners.</li>
<li>Responsible for successful end to end process of information management, analytics and delivery.</li>
<li>Ensures industry trends and standard methodologies are evaluated and coordinated into current process, technology, and development of strategic plans.</li>
<li>Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.</li>
<li>Leads data reporting to identify reporting opportunities, analytics, and sophisticated projects that includes retirement of reports and promotion of advanced self-service capabilities.</li>
<li>Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives.</li>
<li>Understands the business direction, environment, and strategies, to set the analytic direction and crafts strategy to implement the approach that will influence business and lead change.</li>
<li>Influences and leads all aspects of innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.</li>
<li>Leads all aspects of the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations.</li>
<li>Identifies and pursues opportunities to apply advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues.</li>
<li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li>
<li>8 years data and analytics related experience, generating results in a complex financial services organization.</li>
<li>3 years of people leadership experience in building, managing and/or developing high-performing teams.</li>
<li>Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.</li>
<li>Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.</li>
<li>Experience leading projects using Agile methodologies.</li>
<li>Experience conducting moderately large-scale data analysis using internal and external data to support business decision making.</li>
<li>Proven ability to tell a story through data and communicate effectively with executive level leadership.</li>
</ul>
What sets you apart:
<ul>
<li>US military experience through military service or a military spouse/domestic partner</li>
<li>Comprehensive knowledge of regulatory expectations for issue management including remediation of financial and non-financial impacts</li>
<li>Broad knowledge of financial services products including deposit accounts, credit cards, personal loans and real estate lending</li>
<li>Advanced business acumen and influencing skills, including experience operating in highly matrixed organizations</li>
<li>Extensive experience in banking / financial services data, analytics, and reporting</li>
<li>Hands-on knowledge of advanced analytics tools, techniques, and programming languages</li>
<li>Experience designing and developing machine learning and artificial intelligence solutions</li>
</ul>
Compensation range: The salary range for this position is: $164,780 - $296,610.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. , Location: Tampa, FL - 33603

Director, Business and Data Analytics

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Associate Consumer Account Specialist, you will, within defined guidelines and framework, provide member service for consumer bank accounts. You will also perform transaction processing through Omni-channels for various bank products, ensure transactions are accurate and responsible for providing quality service within compliance requirements, and partner with other cross-functional teams to research, analyze, and resolve member account or loan maintenance problems.
This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Phoenix, AZ. Relocation assistance is not available for this position.
<h2>Office Hours:</h2>
Training: 8:00am-4:30pm MST
Regular Schedule 9:30am -6:00pm PHX Time
<h2>What you'll do:</h2>
<ul>
<li>Performs basic maintenance, research, and resolution of member accounts within established processes.</li>
<li>Updates member account information on various Bank products that may include Credit Card, Deposit, Consumer Loan, Home Equity Loans and Archived Accounts.</li>
<li>Contacts member for additional and/or missing information, provides status and/or final resolution, as requested. Meets member satisfaction objectives.</li>
<li>Reviews account documentation to ensure compliance with USAA, State and Federal regulations and policies.</li>
<li>Seeks guidance from team members to resolve issues and identifies appropriate issues for escalation. Prepares required paperwork and prepares packages for mailing.</li>
<li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or General Equivalency Diploma required.</li>
<li>Up to 1 year of customer contact experience in Banking or Financial Services Call Center environment.</li>
<li>Basic knowledge of bank products, online banking, mobile banking applications, banking cards, etc. required.</li>
<li>Basic understanding of Bank related legal and regulatory requirements.</li>
<li>Foundational knowledge of Windows operating system environment and Microsoft Office tools.</li>
</ul>
What sets you apart:
<ul>
<li>1 year AML experience</li>
<li>1 year USAA Banking experience</li>
<li>1 year inbound/outbound call center experience</li>
<li>Currently pursuing or completed ACAMS Certification</li>
<li>US military experience through military service or a military spouse/domestic partner</li>
</ul>
Compensation range: The salary range for this position is: $43,680.00 - $59,980.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. , Location: Phoenix, AZ - 85013

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