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Η ICAP Employment Solutions, αναζητά για λογαριασμό της 360 Connect, θυγατρικής εταιρίας του ομίλου VODAFONE , στελέχη για τον ρόλο του Call Center &amp; Chat Agent, που θα εργάζονται στις εγκαταστάσεις της Vodafone.
Responsibilities
<ul>
<li>Εξυπηρέτηση υπάρχοντος πελατολογίου με σκοπό τη διαχείριση κατανόηση και καταγραφή αιτημάτων καθώς και για την πλήρη παροχή πληροφοριών για θέματα λογαριασμών (ανάλυση λογαριασμών, παράταση πληρωμών κτλ.)</li>
<li>Διαχείριση αιτημάτων μέσω τηλεφωνικής εξυπηρέτησης αλλά και εναλλακτικών καναλιών Social networking (Chat, Email &amp; Facebook)</li>
<li> Καταχώρηση δεδομένων εντός της CRM πλατφόρμας </li>
</ul>
Requirements
<ul>
<li>Άριστες επικοινωνιακές και διαπραγματευτικές ικανότητες</li>
<li>Ιδανικά εμπειρία στον χώρο της τηλεφωνικής εξυπηρέτησης</li>
<li>Πνεύμα ομαδικότητας και συνεργασίας</li>
<li>Απολυτήριο δευτεροβάθμιας εκπαίδευσης</li>
<li>Γνώση της αγγλικής γλώσσας</li>
<li>Εξοικείωση στη χρήση Η/Υ</li>
</ul>
Benefits
<ul>
<li>Ανταγωνιστικό πακέτο αποδοχών</li>
<li>Αποκλειστική τηλεργασία μετά τους 6 πρώτους μήνες</li>
<li>5ημερη 8ωρη απασχόληση, κυλιόμενο ωράριο εργασίας </li>
<li>Αμειβόμενη εκπαίδευση από έμπειρους εκπαιδευτές</li>
<li>Σύγχρονο και ευχάριστο περιβάλλον εργασίας</li>
<li>Προοπτικές εξέλιξης με τη σιγουριά και τη δυναμική μιας μεγάλης πολυεθνικής εταιρείας τηλεπικοινωνιών </li>
</ul>
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Κάθε αίτηση την αντιμετωπίζουμε με υπευθυνότητα και απόλυτη εμπιστευτικότητα.
Περισσότερες θέσεις εργασίας μπορείς να βρεις στο <a href="http://www.icapjobs.gr/" target="_blank">www.icapjobs.gr</a> και στο <a href="https://bit.ly/35pRVhs" target="_blank">Facebook</a>

Call Center & Chat Agent- Vodafone

Join Patrique Mercier Recruitment JP as a Polish Customer Service Agent and embark on an exciting journey to Greece with a fully paid relocation package! In this role, you will be an essential part of our customer service team, providing exceptional assistance to Polish-speaking clients. Your responsibilities will include addressing inquiries, resolving issues, and ensuring a high standard of customer satisfaction. If you're passionate about delivering excellent service and wish to explore a vibrant new culture, this opportunity is perfect for you!
<h3>Responsibilities</h3>
<ul>
<li>Provide outstanding customer service to Polish-speaking customers via phone, email, and chat.</li>
<li>Efficiently handle customer inquiries and resolve issues to ensure satisfaction.</li>
<li>Maintain a strong understanding of company products and services to support customers effectively.</li>
<li>Document customer interactions accurately in the company's CRM system.</li>
<li>Collaborate with team members to enhance service delivery and customer experience.</li>
<li>Participate in training sessions to continually develop your skills and knowledge.</li>
<li>Offer feedback and suggestions to improve processes and customer satisfaction.</li>
</ul>
Requirements
<ul>
<li>Fluent in Polish and English, both written and spoken.</li>
<li>Excellent communication skills with a focus on customer satisfaction.</li>
<li>Ability to thrive in a fast-paced, team-oriented environment.</li>
<li>Prior experience in customer service is a plus but not mandatory.</li>
<li>Proactive, adaptable, and positive mindset with strong interpersonal skills.</li>
<li>Willingness to relocate to Greece and embrace a new culture.</li>
<li>A genuine enthusiasm for assisting customers and helping them with their needs.</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>Fully Paid Training</li>
<li>Great Salary</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel )</li>
</ul>

Entry Level Polish Customer Service Agent in Greece - Fully Paid Relocat

Join Patrique Mercier Recruitment JP as a Polish Customer Support Specialist for Mobile App Services and unlock an exciting opportunity that includes paid relocation to the beautiful landscapes of Greece! In this role, you will be the key point of contact for Polish-speaking users, providing exceptional support and assistance for our cutting-edge mobile applications.
As a member of our dynamic team, you'll engage directly with customers, addressing their queries and issues while enhancing their experience with our innovative mobile services. If you're passionate about technology, enjoy helping others, and want to embark on a new adventure, we would love to hear from you!
<h3>Responsibilities</h3>
<ul>
<li>Deliver high-quality customer support to Polish-speaking users through various channels, including phone, email, and chat.</li>
<li>Troubleshoot and resolve user issues related to mobile applications effectively.</li>
<li>Document and track customer interactions and feedback in the CRM system.</li>
<li>Collaborate with the technical team to escalate and resolve complex issues.</li>
<li>Participate in training sessions to enhance your knowledge of mobile app features and services.</li>
<li>Offer proactive suggestions to improve user experience and support processes.</li>
</ul>
Requirements
<ul>
<li>Fluency in Polish and English, both written and spoken.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Willingness to learn about mobile applications and technology.</li>
<li>Ability to work independently and manage time effectively in a remote setup.</li>
<li>No previous experience required; enthusiasm and a customer-oriented mindset are essential.</li>
<li>A positive attitude and teamwork spirit.</li>
<li>Willingness to relocate to Greece and adapt to a new environment.</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>2 Extra Salaries Per Year</li>
<li>Fully Paid Training</li>
<li>Great Salary</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel )</li>
</ul>

Polish Customer Support for Mobile App Services in Greece Paid Relocation

<ul>
<li>カスタマーサービス業務のサポート、評価、監視、結果の分析、変更の実施を含むがこれに限定されない。</li>
<li>必要に応じて（JP-EN、EN-JP）の言語翻訳および校正を行う。</li>
<li>チャットやメールを通じて、パスワードリセットを含むがこれに限定されないプレイヤーの問題に対応し、サポートする。</li>
<li>勤務時間：シフト制 - 11:00～20:00 / 12:00～21:00 - 週40時間、週5日勤務。</li>
<li>週末や祝日を含む365日サポート（シフト勤務）</li>
</ul>
Requirements
<ul>
<ul>
<li>日本語のネイティブレベルの読解力およびライティングスキル。</li>
<li>ビジネスレベルの英語力。</li>
<li>翻訳および/またはローカライゼーションの経験があることが望ましい。</li>
<li>ビデオゲーム業界への情熱。</li>
<li>強い論理的思考力。</li>
<li>カスタマーサービス（あれば尚可）および/またはビデオゲーム、旅行サポート、ヘルプデスク、技術サポーの経験（メールコンタクトセンター環境での）。</li>
<li>メールやチャットを通じて優れたカスタマーサービスを提供できること。</li>
<li>ゲーマーの視点からゲームを理解できること。</li>
<li>ガイドライン内で正確かつ迅速に情報を分析し、解決する能力。</li>
<li>チームプレイヤーの精神を持つ。</li>
</ul>
</ul>
Benefits
<ul>
<li>革新的なインタラクティブエンターテインメントを創造する人々との協力。</li>
<li>ダイナミックで起業家的な文化。</li>
<li>ビデオゲーム中心の環境。</li>
<li>契約社員*正社員への昇進が可能。</li>
<li>試用期間：3ヶ月 / 条件変更なし。 </li>
</ul>
Who we are 
Side&nbsp;(formerly&nbsp;PTW)&nbsp;is&nbsp;a&nbsp;global&nbsp;video&nbsp;game&nbsp;development&nbsp;and&nbsp;services&nbsp;provider,&nbsp;offering&nbsp;technical&nbsp;and&nbsp;creative&nbsp;solutions&nbsp;to&nbsp;many&nbsp;of&nbsp;the&nbsp;largest&nbsp;developers&nbsp;and&nbsp;studios&nbsp;around&nbsp;the&nbsp;world.
Founded&nbsp;in&nbsp;Japan&nbsp;in&nbsp;1994,&nbsp;Side&nbsp;has&nbsp;grown&nbsp;to&nbsp;become&nbsp;a&nbsp;global&nbsp;force&nbsp;in&nbsp;the&nbsp;video&nbsp;games&nbsp;industry,&nbsp;with&nbsp;over&nbsp;40&nbsp;studios&nbsp;in&nbsp;15&nbsp;countries&nbsp;worldwide&nbsp;and&nbsp;offices&nbsp;across&nbsp;North&nbsp;America,&nbsp;Europe,&nbsp;South&nbsp;America,&nbsp;and&nbsp;Asia.
Our&nbsp;industry-leading&nbsp;services&nbsp;include&nbsp;codev,&nbsp;art&nbsp;production,&nbsp;localization,&nbsp;audio&nbsp;production,&nbsp;quality&nbsp;assurance,&nbsp;localization&nbsp;QA,&nbsp;player&nbsp;support,&nbsp;community&nbsp;management,&nbsp;and&nbsp;datasets.&nbsp;For&nbsp;more&nbsp;information,&nbsp;visit&nbsp;<a href="http://www.side.inc" target="_blank">www.side.inc</a>

Player Support Specialist (Japanese)

Patrique Mercier Recruitment JP is seeking an enthusiastic Italian Speaking Customer Service Advisor to join our vibrant team in Athens, Greece! This is an exciting opportunity to provide excellent customer support while experiencing the rich culture and beautiful history of Greece. In this role, you will engage with Italian-speaking customers, addressing their inquiries and providing solutions with a focus on customer satisfaction. Your strong communication skills and commitment to helping others will be key to ensuring a positive experience for every customer. If you're looking for a dynamic work environment and the chance to make a difference in the realm of customer service, this is the role for you!
<h3>Responsibilities</h3>
<ul>
<li>Act as the primary point of contact for Italian-speaking customers, handling inquiries via phone, email, and chat.</li>
<li>Provide insightful solutions and manage customer issues with professionalism and care.</li>
<li>Document customer interactions accurately in the CRM system to maintain clear communication and follow-up.</li>
<li>Collaborate with team members to ensure the highest service quality and customer satisfaction.</li>
<li>Participate in ongoing training to stay updated on product knowledge and service techniques.</li>
<li>Gather feedback from customers to help improve service and product offerings.</li>
<li>Foster a positive relationship with clients to encourage loyalty and trust in the brand.</li>
</ul>
Requirements
<ul>
<li>Fluency in Italian and English, both written and spoken.</li>
<li>Strong communication and interpersonal skills focused on delivering excellent customer service.</li>
<li>Previous experience in customer service or related fields is a plus.</li>
<li>A positive attitude and willingness to help customers resolve their issues.</li>
<li>Ability to work effectively in a fast-paced and dynamic environment.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Interest in experiencing life in Athens and embracing a new culture.</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>2 Extra Salaries Per Year</li>
<li>Fully Paid Training</li>
<li>Great Salary</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel )</li>
</ul>

Italian Speaking Customer Service Advisor - Athens, Greece

Join Patrique Mercier Recruitment JP as an Italian Speaking Social Media Specialist and take the next step in your career from the comfort of your home in beautiful Greece! This remote position allows you to work flexibly while being part of an innovative team dedicated to enhancing social media presence and engagement for Italian-speaking audiences.
In this role, you will be responsible for developing and executing social media strategies, creating compelling content, and interacting with followers to foster community engagement. If you are passionate about social media, have a knack for storytelling, and want to make an impact on our digital presence, we would love to hear from you!
<h3>Responsibilities</h3>
<ul>
<li>Develop and implement effective social media strategies tailored for Italian-speaking markets.</li>
<li>Create engaging and relevant content across various social media platforms.</li>
<li>Monitor and respond to audience engagement, cultivating a strong online community.</li>
<li>Analyze social media metrics to evaluate performance and identify areas for improvement.</li>
<li>Collaborate with the marketing team to align social media initiatives with broader campaigns.</li>
<li>Stay updated on industry trends, social media tools, and best practices.</li>
<li>Provide insights and recommendations to enhance overall social media strategies.</li>
</ul>
Requirements
<ul>
<li>Fluency in Italian and English (both written and spoken).</li>
<li>Strong knowledge of social media platforms and their functionalities.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Previous experience in social media management or digital marketing is preferred.</li>
<li>Ability to work independently and manage time effectively in a remote environment.</li>
<li>Creative mindset with strong storytelling capabilities.</li>
<li>Willingness to collaborate with a team and share insights for continuous improvement.</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>2 Extra Salaries Per Year</li>
<li>Fully Paid Training</li>
<li>Great Salary</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel )</li>
</ul>

Italian Speaking Social Media Specialist - Remote in Greece

Join Patrique Mercier Recruitment JP as an Italian Speaking Helpdesk Agent in the vibrant city of Athens, Greece! This is a fantastic opportunity for individuals looking to combine their passion for technology with outstanding customer service in a beautiful and culturally rich environment.
<h3>Role Overview</h3>
As a Helpdesk Agent, you will be the go-to support for Italian-speaking customers, assisting them with their inquiries and technical challenges. Your role will be crucial in ensuring that users have a seamless experience with our services. If you are enthusiastic, detail-oriented, and love helping others, we want you on our team!
<h3>Key Responsibilities</h3>
<ul>
<li>Provide exceptional support to Italian-speaking customers through phone, email, and chat.</li>
<li>Troubleshoot technical issues and guide customers through solutions effectively.</li>
<li>Educate users about product features to enhance their experience with the platform.</li>
<li>Document all customer interactions and resolutions in the CRM system accurately.</li>
<li>Collaborate with colleagues to escalate and resolve complex issues as needed.</li>
<li>Engage in ongoing training to keep updated with the latest products and services.</li>
<li>Provide feedback to management regarding customer experiences and suggestions for improvement.</li>
</ul>
Requirements
<ul>
<li>Fluency in Italian and English, both written and spoken.</li>
<li>Excellent communication skills with a strong focus on customer satisfaction.</li>
<li>Prior experience in customer service or help desk roles is advantageous.</li>
<li>Strong problem-solving abilities and technical aptitude.</li>
<li>Ability to manage multiple tasks in a fast-paced environment.</li>
<li>Proactive attitude with a willingness to learn and adapt.</li>
<li>Eagerness to be a part of a dynamic team within a growing company.</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>Fully Paid Training</li>
<li>Great Salary</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel )</li>
</ul>

Italian Speaking Helpdesk Agent - Athens, Greece

Patrique Mercier Recruitment JP is excited to announce an opening for an Italian Speaking IT Support Specialist in the beautiful city of Athens, Greece! This is an excellent opportunity for individuals looking to leverage their IT expertise while providing exceptional support to clients in a dynamic environment. As part of our dedicated team, you will play a critical role in ensuring that our Italian-speaking customers receive the assistance they need with their IT-related inquiries.
<h3>Role Overview</h3>
As an IT Support Specialist, you will be responsible for diagnosing and resolving technical issues, providing guidance on software and hardware, and ensuring customer satisfaction. If you possess strong communication skills, technical knowledge, and a passion for helping others, we want to hear from you!
<h3>Key Responsibilities</h3>
<ul>
<li>Provide technical support to Italian-speaking clients via phone, email, and chat.</li>
<li>Troubleshoot and resolve hardware and software issues efficiently.</li>
<li>Educate customers on best practices and product features to optimize their experience.</li>
<li>Document all support interactions accurately in the CRM system.</li>
<li>Collaborate with IT teams to escalate complex issues and implement solutions.</li>
<li>Participate in ongoing training and development to stay updated on latest technologies.</li>
<li>Offer feedback and suggestions to improve support processes and customer experience.</li>
</ul>
Requirements
<ul>
<li>Fluency in Italian and English, both written and spoken.</li>
<li>Proven experience in IT support or a related technical field is preferred.</li>
<li>Exceptional problem-solving skills and a technical mindset.</li>
<li>Strong communication abilities with a customer-focused approach.</li>
<li>Experience with troubleshooting common software and hardware issues.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>A positive attitude and eagerness to learn and grow within a collaborative team.</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>Fully Paid Training</li>
<li>Great Salary</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel )</li>
</ul>

Italian Speaking IT Support Specialist - Athens, Greece

Step into a rewarding career as an Italian Speaking Sales Advisor with Patrique Mercier Recruitment JP in the vibrant city of Athens, Greece! In this role, you will leverage your sales skills and fluency in Italian to connect with clients and offer tailored solutions that meet their needs. You'll be part of a dynamic team, driving sales growth while enjoying the rich culture and history that Athens has to offer. If you're passionate about sales, customer relations, and seeking an exciting opportunity in a stunning location, this is the perfect job for you!
<h3>Responsibilities</h3>
<ul>
<li>Engage with Italian-speaking clients to understand their needs and recommend appropriate products and services.</li>
<li>Utilize sales techniques to build strong relationships and drive product sales.</li>
<li>Maintain a thorough understanding of product offerings to effectively address customer inquiries.</li>
<li>Document customer interactions and track sales performance in the CRM system.</li>
<li>Collaborate with the sales team to achieve targets and develop strategies for growth.</li>
<li>Participate in training and development initiatives to enhance sales skills and product knowledge.</li>
<li>Provide feedback from customers to help improve products and services.</li>
</ul>
Requirements
<ul>
<li>Fluency in Italian and English, both written and spoken.</li>
<li>Proven experience in sales or customer service, ideally in a related field.</li>
<li>Excellent communication and interpersonal skills with a strong customer focus.</li>
<li>Ability to work in a fast-paced environment while managing multiple clients.</li>
<li>Strong persuasive and negotiation skills.</li>
<li>Desire to succeed and achieve sales targets.</li>
<li>Willingness to relocate to Athens and embrace a new cultural experience.</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>2 Extra Salaries Per Year</li>
<li>Fully Paid Training</li>
<li>Great Salary</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel )</li>
</ul>

Italian Speaking Sales Advisor - Athens, Greece

Patrique Mercier Recruitment JP is seeking an Italian Speaking Content Moderator to join our dynamic team remotely from Greece. This role offers a unique opportunity to work from the comfort of your home while contributing to the safety and quality of user-generated content online. As a content moderator, you will be entrusted with reviewing various online materials to ensure they meet community standards and are appropriate for users. Your Italian language skills will be essential as you help maintain a respectful and engaging online environment for Italian-speaking audiences. If you are detail-oriented and passionate about internet safety, we would love to hear from you!
<h3>Responsibilities</h3>
<ul>
<li>Review and moderate content in Italian to uphold community guidelines.</li>
<li>Identify, report, and manage any content that violates platform policies.</li>
<li>Provide detailed feedback on content quality and compliance.</li>
<li>Collaborate with the moderation team to enhance processes and best practices.</li>
<li>Document moderation activities and decisions accurately.</li>
<li>Stay informed about relevant issues affecting user content and community standards.</li>
<li>Engage with team members to share insights and improve overall moderation efforts.</li>
</ul>
Requirements
<ul>
<li>Fluency in Italian and English, both written and verbal.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Excellent communication skills, with a focus on user engagement.</li>
<li>Prior experience in content moderation or a similar role is advantageous.</li>
<li>A meticulous eye for detail and a commitment to quality.</li>
<li>Ability to work independently and manage time efficiently.</li>
<li>Interest in maintaining a positive online community.</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>2 Extra Salaries Per Year</li>
<li>Fully Paid Training</li>
<li>Great Salary</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel )</li>
</ul>

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