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Customer Service Representative/Office Manager Local insurance Agency has a position available: Title: Customer Service Rep/Producer Location: Gilford, NH Compensation: Competitive pay depending on level of experience and knowledge plus 25 days PTO, health benefits and short-and long-term disability insurance. Start Date: Immediately Reason for the Opening: Position just opened up Book of Business: Mix of small commercial business and personal lines Responsibilities: Client engagement, renewal marketing &amp; team leadership (training and managing workflows for junior Account Managers and Account Assistants on your team), strong organizational and time management skills. High attention to detail and accuracy Please submit cover letter and resume to: James Crowley 25 Country Club Road Suite 203 Gilford, NH 03249 Email to: <a href="mailto:jim@holbrookinsurance.com" target="_blank">jim@holbrookinsurance.com</a> 603 293-0044

Customer Service Representative/Office Manager

Department:&nbsp;Alumni Relations and Development 
Reporting to:&nbsp;VP of External Affairs 
Schedule:&nbsp;Full-time year-round 
Location:&nbsp;Remote, major metropolitan areas (New York City or Washington, D.C.) strongly preferred 
Travel required: Approximately 20 - 30 days per year 
 
Summary 
SSP International, Inc. (SSPI) is a non-profit organization that is synonymous with excellence in science education. At SSPI, we are guided by a mission to offer students transformational opportunities to learn, do, and belong in science. Since 1959, SSPI’s flagship program, the Summer Science Program, has offered immersive summer research experiences that ignite curiosity and inspire a lifelong passion for discovery. Our vision is to inspire and inform humanity through science, fostering a world where discovery and innovation drive progress. To achieve our mission and vision, SSPI is focused on embracing collaboration, building a lifelong community, and cultivating a diverse and inclusive environment. SSPI places a strong emphasis on belonging and connection among participants, alumni, staff, and stakeholders, wherein individuals feel valued, supported, and empowered.&nbsp;With a legacy spanning more than six decades, and a global&nbsp;network of over 3,700 alumni, we continue to pave the way for the next generation of leaders.&nbsp;More information on our mission, vision, values, and programs can be found at <a href="http://www.ssp.org" target="_blank">www.ssp.org</a>. 
 
SSPI is seeking a detail-oriented Director of Corporate and Foundation Giving with deep experience in donor research and data-driven decision making to play a key role in identifying and researching new funding opportunities. This non-supervisory role will be responsible for prospect research, pipeline development, and early-stage engagement strategies to expand the organization’s corporate and foundation donor base. The ideal candidate will be analytical, proactive, and highly skilled in leveraging research tools and databases to identify new funding prospects. 
 
Essential Duties and Responsibilities
<ul>
<li>Collaborate with the VP of External Affairs to manage a comprehensive institutional giving program that aligns with organizational priorities.</li>
<li>Conduct in-depth research to identify prospective corporate and foundation donors aligned with the organization’s mission, priorities, and funding needs.</li>
<li>Analyze and monitor giving trends, philanthropic priorities, and funding cycles to identify emerging opportunities and adjust strategies to maintain alignment with organizational goals.</li>
<li>Develop and maintain a robust pipeline of new funding opportunities by evaluating prospects and, together with the VP of External Affairs, prioritize further research efforts and potential outreach.</li>
<li>Prepare detailed donor research profiles, briefing documents, and tailored cultivation strategies for leadership and development team members.</li>
<li>Maintain and update donor database records and create an annual grant solicitation calendar to track prospecting efforts, funding deadlines, and key contacts</li>
<li>As assigned by the VP of External Affairs, manage a portfolio of institutional funders, collaboratively developing long-term stewardship strategies to deepen relationships and increase support over time.</li>
</ul>
<ul>
<li>Track and steward prospects through the funding pipeline to ensure effective communication, timely follow up, and target deadlines are met.</li>
</ul>
<ul>
<li>Track and report key performance metrics related to new donor identification and engagement.</li>
<li>Collaborate with the development team to support grant application strategies by providing background research and prospect insights.</li>
<li>Assist in drafting compelling letters of inquiry, concept papers, and initial outreach communications to potential funders. Work closely with internal stakeholders to align funding opportunities with organizational programs and priorities.</li>
<li>Perform other appropriate and reasonably required duties as assigned.</li>
</ul>
 
Education/Experience
<ul>
<li>Bachelor’s degree in Non-profit Administration, Philanthropy, Public Relations, Marketing, or a related field.</li>
<li>Minimum of five years of experience in development, or an equivalent combination of education and experience.</li>
</ul>
<ul>
<li>Advanced degree and/or CFRE certification preferred.</li>
<li>Experience working in a nonprofit or development setting with a strong track record in prospect research, institutional giving, and grant writing.</li>
<li>Understanding of philanthropic trends and best practices in corporate and foundation fundraising.</li>
</ul>
 
Skills and Abilities
<ul>
<li>Strong background in building partnerships and engaging with community stakeholders.</li>
</ul>
<ul>
<li>Strong research skills, with experience using prospect research tools such as Foundation Directory Online, LinkedIn, iWave, ResearchPoint, or similar platforms.</li>
<li>Excellent written and verbal communication skills, with the ability to synthesize and present research findings clearly and communicate organizational vision and priorities in a compelling and persuasive manner</li>
<li>High level of attention to detail and ability to manage multiple priorities and meet deadlines effectively.</li>
<li>Knowledge of corporate social responsibility (CSR) trends and foundation grantmaking processes.</li>
<li>Proficiency in donor database management and CRM systems such as Salesforce, Raiser’s Edge NXT, Spotler CRM, etc.</li>
<li>Ability to work independently, think strategically, and proactively identify funding opportunities.</li>
</ul>
 
Working Conditions 
The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Constantly operates a computer.</li>
<li>The ability to observe details at a close range and the ability to adjust focus.</li>
<li>The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.</li>
<li>Travel to twice yearly in-person staff meetings plus occasional travel to conferences, donor meetings, and alumni events.</li>
</ul>
 
Clearance Requirements
<ul>
<li>Authorization to work in the United States</li>
<li>Background clearance</li>
</ul>
 
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. SSPI values a diverse and inclusive workplace. If you are excited about this role but your experience does not align perfectly with all the qualifications, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

Director of Corporate and Foundation Giving

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a&nbsp;shift differential of 15%&nbsp;for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. 
After six months in-office, you’ll have the opportunity to work offsite 2 days per week.&nbsp;The actual onsite days are settled between each employee and their manager.&nbsp;Military veterans and spouses are highly encouraged to apply.&nbsp; Relocation assistance&nbsp;is not&nbsp;available for this position.
Phoenix candidates must successfully prepare for and pass the Property &amp; Casualty (P&amp;C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts.
[For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment.]
Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property &amp; Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park &amp; ride location to the Phoenix Campus.
<h2>What you'll do:</h2>
<ul>
<li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li>
<li>Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.</li>
<li>Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs.</li>
<li>Use available tools and resources to support members with some assistance.</li>
<li>Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li>
<li>Maintain required Property &amp; Casualty licenses and state registrations.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
<h2>What you have:</h2>
<ul>
<li>High School Diploma or GED equivalent</li>
<li>Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products</li>
<li>Successfully acquire Property &amp; Casualty license before date of hire and successfully complete state registrations within 90 days of hire</li>
</ul>
<h2>What sets you apart:</h2>
<ul>
<li>1 year of customer contact experience in a needs-based sales environment</li>
<li>US military experience through military service or a military spouse/domestic partner</li>
<li>Prior experience in a fast-paced contact center environment</li>
</ul>
Compensation range:&nbsp;The hiring range for this position is:&nbsp;$46,135 - $48,635
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Phoenix, AZ - 85013

Customer Service Advisor

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Advocacy Advisor II, you will within defined guidelines and framework, provides timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies. Considers the outstanding situation and provides an appropriate resolution that balances the need of the company and the individual.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO or Tampa, FL. Relocation assistance is not available for this position.
Work Schedule: Monday-Friday 8:30 am-6 pm (Time zone based on your location)&nbsp;
What you'll do:
<ul>
<li>Acquires and applies industry knowledge of products, services, and processes to serve as the primary point of contact in the resolution of complainant concerns, submitted to Advocacy for sophisticated handling.</li>
<li>In accordance with business mentorship and leadership oversight, examines the work performed by team members and vendor partners for any process or service failures identified within moderately sophisticated complaints that could encompass member harm concerns and/or failures.</li>
<li>Performs the end-to-end lifecycle to resolve logged consumer complaints and delivers outcomes verbally or written to complainants, leadership, and, on occasion, to regulators defined by Bank Advocacy procedures, to include detailed documentation requirements.</li>
<li>In collaboration with partners applies knowledge of Bank Advocacy products, services, and processes to serve as a resource and advocate in the resolution of complaints of a routine nature.</li>
<li>Identifies business process opportunities and develops summaries to mitigate risks and bring up process gaps through proper internal channels for resolution.</li>
<li>Communicates optimally in multiple platforms with complainants, executives, legal, other internal and external team members, and handles all interactions with professionalism and care.</li>
<li>Maintains knowledge of applicable Enterprise and Bank Advocacy policies, procedures, and regulatory guidelines.</li>
<li>Effectively handles and prioritizes workload to consistently meet individual service level objectives.</li>
<li>Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li>
<li>2 years of relevant customer service experience in a financial services, fraud, or insurance industry.</li>
<li>2 years of demonstrated experience in conflict resolution and documentation to include researching and resolving complainant issues and member customer concerns in financial services.</li>
<li>Active Bank specific licenses and state registrations as the need arises.</li>
<li>Demonstrated experience in difficult verbal communications and developing written communications through open discussion and proactive business partner engagement.</li>
<li>Experience multi-tasking and prioritizing in a fast-paced working environment ranging in complexity, while maintaining attention to detail.</li>
</ul>
What sets you apart:
<ul>
<li>Current USAA Banking Servicing skillset with MRT/ERT experience.&nbsp;</li>
</ul>
<ul>
<li>Highly skilled in de-escalating consumers/members and exceptional written communication skills.&nbsp;</li>
</ul>
Compensation range: The salary range for this position is: $51,370 - $92,060.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Phoenix, AZ - 85013

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Advocacy Advisor II, you will within defined guidelines and framework, provides timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies. Considers the outstanding situation and provides an appropriate resolution that balances the need of the company and the individual.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO or Tampa, FL. Relocation assistance is not available for this position.
Work Schedule: Monday-Friday 8:30 am-6 pm (Time zone based on your location)&nbsp;
What you'll do:
<ul>
<li>Acquires and applies industry knowledge of products, services, and processes to serve as the primary point of contact in the resolution of complainant concerns, submitted to Advocacy for sophisticated handling.</li>
<li>In accordance with business mentorship and leadership oversight, examines the work performed by team members and vendor partners for any process or service failures identified within moderately sophisticated complaints that could encompass member harm concerns and/or failures.</li>
<li>Performs the end-to-end lifecycle to resolve logged consumer complaints and delivers outcomes verbally or written to complainants, leadership, and, on occasion, to regulators defined by Bank Advocacy procedures, to include detailed documentation requirements.</li>
<li>In collaboration with partners applies knowledge of Bank Advocacy products, services, and processes to serve as a resource and advocate in the resolution of complaints of a routine nature.</li>
<li>Identifies business process opportunities and develops summaries to mitigate risks and bring up process gaps through proper internal channels for resolution.</li>
<li>Communicates optimally in multiple platforms with complainants, executives, legal, other internal and external team members, and handles all interactions with professionalism and care.</li>
<li>Maintains knowledge of applicable Enterprise and Bank Advocacy policies, procedures, and regulatory guidelines.</li>
<li>Effectively handles and prioritizes workload to consistently meet individual service level objectives.</li>
<li>Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li>
<li>2 years of relevant customer service experience in a financial services, fraud, or insurance industry.</li>
<li>2 years of demonstrated experience in conflict resolution and documentation to include researching and resolving complainant issues and member customer concerns in financial services.</li>
<li>Active Bank specific licenses and state registrations as the need arises.</li>
<li>Demonstrated experience in difficult verbal communications and developing written communications through open discussion and proactive business partner engagement.</li>
<li>Experience multi-tasking and prioritizing in a fast-paced working environment ranging in complexity, while maintaining attention to detail.</li>
</ul>
What sets you apart:
<ul>
<li>Current USAA Banking Servicing skillset with MRT/ERT experience.&nbsp;</li>
</ul>
<ul>
<li>Highly skilled in de-escalating consumers/members and exceptional written communication skills.&nbsp;</li>
</ul>
Compensation range: The salary range for this position is: $51,370 - $92,060.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Tampa, FL - 33603

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Advocacy Advisor II, you will within defined guidelines and framework, provides timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies. Considers the outstanding situation and provides an appropriate resolution that balances the need of the company and the individual.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO or Tampa, FL. Relocation assistance is not available for this position.
Work Schedule: Monday-Friday 8:30 am-6 pm (Time zone based on your location)&nbsp;
What you'll do:
<ul>
<li>Acquires and applies industry knowledge of products, services, and processes to serve as the primary point of contact in the resolution of complainant concerns, submitted to Advocacy for sophisticated handling.</li>
<li>In accordance with business mentorship and leadership oversight, examines the work performed by team members and vendor partners for any process or service failures identified within moderately sophisticated complaints that could encompass member harm concerns and/or failures.</li>
<li>Performs the end-to-end lifecycle to resolve logged consumer complaints and delivers outcomes verbally or written to complainants, leadership, and, on occasion, to regulators defined by Bank Advocacy procedures, to include detailed documentation requirements.</li>
<li>In collaboration with partners applies knowledge of Bank Advocacy products, services, and processes to serve as a resource and advocate in the resolution of complaints of a routine nature.</li>
<li>Identifies business process opportunities and develops summaries to mitigate risks and bring up process gaps through proper internal channels for resolution.</li>
<li>Communicates optimally in multiple platforms with complainants, executives, legal, other internal and external team members, and handles all interactions with professionalism and care.</li>
<li>Maintains knowledge of applicable Enterprise and Bank Advocacy policies, procedures, and regulatory guidelines.</li>
<li>Effectively handles and prioritizes workload to consistently meet individual service level objectives.</li>
<li>Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li>
<li>2 years of relevant customer service experience in a financial services, fraud, or insurance industry.</li>
<li>2 years of demonstrated experience in conflict resolution and documentation to include researching and resolving complainant issues and member customer concerns in financial services.</li>
<li>Active Bank specific licenses and state registrations as the need arises.</li>
<li>Demonstrated experience in difficult verbal communications and developing written communications through open discussion and proactive business partner engagement.</li>
<li>Experience multi-tasking and prioritizing in a fast-paced working environment ranging in complexity, while maintaining attention to detail.</li>
</ul>
What sets you apart:
<ul>
<li>Current USAA Banking Servicing skillset with MRT/ERT experience.&nbsp;</li>
</ul>
<ul>
<li>Highly skilled in de-escalating consumers/members and exceptional written communication skills.&nbsp;</li>
</ul>
Compensation range: The salary range for this position is: $51,370 - $92,060.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Colorado Springs, CO - 80909

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. 
Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in May, June or July we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property &amp; Casualty (P&amp;C) active producer/agents with an ACTIVE P&amp;C personal lines or producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property &amp; Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
What you'll do:
<ul>
<li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li>
<li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li>
<li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li>
<li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li>
<li>Maintain required Property &amp; Casualty (P&amp;C) licenses and state registrations.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or GED equivalent</li>
<li>Currently active Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li>
<li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li>
<li>Ability to prioritize and multi-task, including navigating through multiple business applications</li>
</ul>
What sets you apart:
<ul>
<li>US military experience through military service or a military spouse/domestic partner.</li>
<li>Prior experience in a fast-paced contact center environment.</li>
<li>1+ years of direct sales or upselling/cross selling experience.</li>
</ul>
Compensation range: The hiring range for this position is: $46,370 - $50,300.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: San Antonio, TX - 78212

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. 
Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in May, June or July we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property &amp; Casualty (P&amp;C) active producer/agents with an ACTIVE P&amp;C personal lines or producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property &amp; Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
What you'll do:
<ul>
<li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li>
<li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li>
<li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li>
<li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li>
<li>Maintain required Property &amp; Casualty (P&amp;C) licenses and state registrations.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or GED equivalent</li>
<li>Currently active Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li>
<li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li>
<li>Ability to prioritize and multi-task, including navigating through multiple business applications</li>
</ul>
What sets you apart:
<ul>
<li>US military experience through military service or a military spouse/domestic partner.</li>
<li>Prior experience in a fast-paced contact center environment.</li>
<li>1+ years of direct sales or upselling/cross selling experience.</li>
</ul>
Compensation range: The hiring range for this position is: $46,370 - $50,300.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Tampa, FL - 33603

25 Customer Service Jobs