Job Description
Job Description
Ohio Alcohol Monitoring Systems, LLC
Field Technician I
Job Title: Field Technician – Southwest Territory
Department: Field Services
Supervisor: Director of Operations
Status: Non-exempt
Work Schedule: M-F; 40 hours per week, 8 AM - 4 PM, occasional weekend work
Compensation: see compensation section
Business Travel Expense
Reimbursement Plan: Fuel Purchase reimbursement via company credit card, $300 monthly vehicle reimbursement
Time off Eligibility: This position is eligible for paid vacation and sick time or paid company holidays.
Position Summary
The position of SCRAM Field Technician I is responsible for the completion of equipment-related tasks assigned by the Equipment Logistics Specialist or Department Director, which may include installations, maintenance, replacement and removal of alcohol monitoring equipment and the provision of related components for court-ordered and volunteer SCRAM CAM, RB, GPS/HA clients. This position performs these tasks primarily in public settings, such as courthouses, jails, other public locations, and may go to client homes, within an assigned territory. In addition, this position also requires a working knowledge of all products offered by OAMS and the ability to install, maintain, and remove them as assigned. This position is reviewed through observation, conferences, customer reports, and annual evaluations.
Essential Duties
The SCRAM Field Technician I will perform the following general duties as outlined below:
o Manage assigned case load efficiently
o Contact client or other responsible party to schedule an appointment to perform assigned tasks
o Attach, assign, replace all monitoring equipment using assigned direct connect equipment and software, ensuring a secure fit and equipment functionality
o Direct Connect equipment to upload stored data
o Perform equipment maintenance, routine or otherwise to check its functionality
o Remove the monitoring equipment and return to inventory or deliver to other location following instructions
o Ensure assigned clients receive and complete appropriate documentation, including exit surveys
o Verify client contact information is complete
o Coordinate the retrieval of equipment
o Sterilize equipment before installing on another client; performing basic maintenance as needed to ensure optimal functionality
o Accurately follow all equipment related AMS policies and procedures
o Communicate outstanding and unresolved assignment concerns to the Territory Manager on a daily basis
o Document all client/client related contact, including any form of written correspondence, in SCRAMNet, Insight or other applicable software.
o Adhere to all Ohio AMS Policies and Procedures
o Track their own work hours
o Other Duties as Assigned
Qualifications, Education and/or Experience
Education:
A candidate for the position of Field Technician 1 must have High School Diploma or its equivalent. A Bachelor’s degree in any field is preferred, with additional preference given to a related field.
Experience:
Two (2) or more years’ experience in either Electronic Monitoring, Criminal Justice or technician work. The education requirement may be waived for a candidate with six (6) or more years of related experience.
Other Qualifications:
The candidate must have reliable transportation and automobile insurance with a minimum $100,000/$300,000 bodily injury and $100,000 property damage coverage.
A candidate for this position must have excellent interpersonal, organization, written and oral communication skills; ability to work reliably without close supervision; ability to exercise discretion and a sound non-judgmental approach while interacting with staff and customers, and the ability to calmly handle multiple assignments for multiple departments.
Supervisory Responsibilities
This position is responsible for supervisory responsibilities as delineated in accordance with the Ohio AMS organizational chart.
Key Competencies
· Organizational, Prioritization & time management skills
· Understanding and empathy for customers
· Independently motivated
· Strong understanding of Electronic Monitoring Technology
· Strong verbal and written communicator
Typical Mental and Physical Demands
The candidate must have the ability to read and comprehend technical and legal communications. The ability to write simple correspondence correctly is required. Bi-lingual ability in Spanish a plus, but not required. The candidate must have the basic skills of general mathematical computation required for the analysis of industry specific alerts and violations. The candidate must have the ability to apply common sense understanding to carry out written and/or oral instructions. The ability to deal with problems involving several concrete variables in standardized situations is required.
Proficiency with phone systems, computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment, computer database software and word processing software (Microsoft Word preferred). Strong organizational skills, basic knowledge of English grammar, spelling, punctuation and word definitions. Ability to communicate both verbally and in writing. Ability to perform basic typing duties. Computer literate with proficiency in database management. Work requires continual attention to detail.
Ability to give, receive and analyze information, formulate work schedules, and prepare written materials. Must understand people from all walks of life and be able to communicate effectively with them. The work to be performed will be in a multitude of different environments and will require travel in a motor vehicle, standing, kneeling, sitting and walking. Some lifting of office supplies, equipment weighing generally less than 15 pounds will be required. The work mainly involves reading, writing, and use of a computer. Position requires manual dexterity sufficient to operate standard office machines, i.e. computers, fax machines, telephone and other office equipment as well as the operation of tools specific to the technology utilized by Ohio AMS. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in these work environments is usually quiet.
The physical demands and work environment described are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Cross-Training and Future Duties
Each employee will be cross trained in various skills and responsibilities of other positions within the organization. No single employee will be trained to cover another’s position entirely. It is the goal of Ohio AMS to cross training its employees to perform various essential functions of the organization's work to provide each employee the opportunity to learn new skills, to combat boredom and provide added value to their skill sets. Cross training also provides the organization with the ability to navigate extended leaves of absence without compromising customer service. It is the responsibility of each supervisor to determine, in conference with employees, how staff shall be cross-trained and in which skills and responsibilities. This position’s duties may change periodically and are subject to annual, or more frequent, modifications in accordance with changes within the territory.
Territory and Compensation Plan
Territory
Greene, Fayette, Pickaway, Ross, Clinton, Warren, Butler, Hamilton, Clermont, Brown, Montgomery, Clark counties
Compensation/Commission Plan
$30.00 per job fee
$300 per month vehicle reimbursement
$750 annual car repair reimbursement
Fuel card provided for fuel cost reimbursement
$20.00 per hour for training events
Company DescriptionOhio AMS is an Ohio based small business specializing in the creation and management of monitoring and supervision programs. We have been in business for 20 years and work closely with courts, probation departments, and law enforcement agencies throughout the state, providing state-of-the-art monitoring technologies and services to our customers.
Company Description
Ohio AMS is an Ohio based small business specializing in the creation and management of monitoring and supervision programs. We have been in business for 20 years and work closely with courts, probation departments, and law enforcement agencies throughout the state, providing state-of-the-art monitoring technologies and services to our customers.