Field Services Technician (IT & Cabling) | NYC Area

Aspiris

New York, NY, USA

Published: 6/14/2022

Engineering

Full Time

Job Description

Overview
We are seeking a versatile Field Services Technician who combines Tier 1/2 IT support skills with strong hands-on experience in structured cabling and onsite technology installations. This role involves a mix of technical troubleshooting, physical installation work, and customer-facing service across New York City and the greater NYC metropolitan area.

Key Responsibilities

Perform cable runs (Cat6, coax, snake cable) including punch-downs, keystone terminations, patch panels, toning, and labeling.
Terminate and test Cat6 cabling; fiber termination experience is a strong plus.
Install, configure, and troubleshoot network equipment including switches, routers, firewalls, and wireless access points.
Handle onsite hardware tasks such as device setup, office reconfigurations, and equipment relocations.
Mount and install office and AV equipment (TVs, cameras, speakers, etc.).
Provide support for copier/printer installation and troubleshooting.
Deliver desktop and end-user support including hardware issues, printer/copier setup, and basic Microsoft 365 troubleshooting.
Ensure professional, timely customer service during onsite visits in NYC and regional client sites.

Qualifications

2+ years of experience in a Managed Service Provider (MSP) or field services role.
Proven ability in structured cabling installation, termination, and troubleshooting.
Familiarity with network equipment installation and configuration.
Strong troubleshooting skills for desktop hardware, networking, and peripherals.
Basic Microsoft 365 administration ability (account setup, password resets, Outlook issues).
Excellent communication skills with a customer-first mindset.
Ability to work independently, follow instructions, and maintain high attention to detail.
Physically capable of lifting 50+ pounds, working on ladders, and performing manual installation work.
Ability to travel throughout New York City and the greater NYC metropolitan area for onsite assignments.
Valid driver’s license required for regional travel.

Preferred but not required

Fiber termination experience.
Relevant certifications (CompTIA A+, Network+, BICSI, OSHA).
Experience with AV system setup and troubleshooting.

Benefits:

Competitive salary and benefits package.
Opportunities for professional growth and development, including 100% training and certification reimbursement.

Company DescriptionAt Aspiris, we transcend the conventional IT Managed Service Provider business model to become our customer’s trusted technology partner. As a leading IT Solutions provider, we are dedicated to simplifying IT complexity and leveraging technology innovation to transform businesses and their operations. Our expertise spans service, consulting, implementation, design, and strategy, ensuring that we deliver best-in-class solutions tailored to meet our customers’ unique enterprise needs. Aspiris was born out of a desire to redefine the customer experience in industry. While we stay at the forefront of technology advancements, our true success lies in the relationships we build—with our clients and associates being our utmost priority. We are not just here for those seeking more; we are here to exceed expectations and forge genuine partnerships that support our customers’ culture.

Company Description

At Aspiris, we transcend the conventional IT Managed Service Provider business model to become our customer’s trusted technology partner. As a leading IT Solutions provider, we are dedicated to simplifying IT complexity and leveraging technology innovation to transform businesses and their operations. Our expertise spans service, consulting, implementation, design, and strategy, ensuring that we deliver best-in-class solutions tailored to meet our customers’ unique enterprise needs. Aspiris was born out of a desire to redefine the customer experience in industry. While we stay at the forefront of technology advancements, our true success lies in the relationships we build—with our clients and associates being our utmost priority. We are not just here for those seeking more; we are here to exceed expectations and forge genuine partnerships that support our customers’ culture.