Field Service Technician IT Support and Remote Hand

Job Description

Job DescriptionBenefits:

• 401(k)
• Bonus based on performance
• Free uniforms
• Health insurance
• Training & development

Why Join Us

At GDS Technology, were a trusted technology partner serving businesses across the East Coast and Midwest. We design, build, and support IT and network infrastructure that powers modern organizations. Youll work hands-on with Meraki and Fortinet systems, supporting clients in diverse environments where no two days are the same.

We Offer

• Competitive pay based on experience
  
  
• Flexible scheduling and hybrid opportunities
  
  
• Career advancement into engineering or operations roles
  
  
• Ongoing training and certification support
  
  
• Team culture focused on professionalism and growth
  
  

The Role

The Field Service Technician provides on-site and remote IT support for client environments handling desktop, network, and infrastructure tasks with minimal supervision. This role is client-facing and requires strong troubleshooting skills, professionalism, and independence.

The technician will also coordinate with third-party vendors managing cameras, access control, and building management systems (BMS) to maintain integration within Meraki and Fortinet networks.

Responsibilities

• Provide on-site and remote desktop, network, and hardware support
  
  
• Configure and maintain Meraki switches, access points, and Fortinet firewalls
  
  
• Troubleshoot connectivity, endpoint, and VPN issues
  
  
• Deploy new workstations and assist with network upgrades
  
  
• Serve as remote hands for servers, switches, and infrastructure tasks
  
  
• Communicate clearly with clients and document work accurately
  
  
• Collaborate with vendors to validate connectivity and integrations
  
  

What You Bring

• 24 years of IT field support or network operations experience
  
  
• Hands-on experience with Meraki and Fortinet hardware
  
  
• Strong troubleshooting and communication skills
  
  
• Ability to work independently and manage multiple priorities
  
  
• Valid Indiana drivers license and clean driving record
  
  
• Capable of lifting up to 50 lbs. and working in varied environments
  
  

Preferred

• Experience with Microsoft 365, Windows 10/11, and endpoint tools
  
  
• Familiarity with Meraki Dashboard and FortiGate GUI/CLI
  
  
• Certifications such as Network+, CCNA, or Fortinet NSE
  
  

Schedule

Full-time, MondayFriday, 8:00 a.m.5:00 p.m.
Occasional evenings or weekends for projects or critical support.
When not traveling, the technician will work from our Carmel, Indiana office with our engineering and operations teams.

Additional Information

We maintain a smoke-free and drug-free workplace.
Pre-employment background screening required.
This position offers advancement into Field Engineer, Network Specialist, or Operations Lead roles.

Ready to Build Your Future

If youre a mid-level IT professional who loves solving problems and working with modern network technology, apply today and grow your career with GDS Technology where expertise, integrity, and innovation lead the way.