POS Service Technician

Job Description

Job DescriptionPOS Service Technician – Ft. Walton Beach, FLExpert Technical Solutions has an outstanding opportunity for a POS Service Technician with a fast-growing company in Ft. Walton Beach, FL.This is a Permanent opportunity offering competitive salary, excellent benefits, and growth opportunities!Your role will be to provide reliable on-site service to keep POS and Payment systems running smoothly with minimal customer disruption.There will be regular travel within a 90-mile radius of office location; occasional overnight orweekend travel required.Duties and Responsibilities:

• Respond to and resolve service tickets related to POS hardware and software failures
• Perform on-site diagnostics, repairs and component replacements when necessary
• Communicate clearly and professionally with customers throughout the service process.
• Conduct scheduled preventative maintenance and system upgrades
• Perform system health checks and resolve configuration issues.
• Work with the Support Team to identify recurring issues.
• Track service requests using ConnectWise Manage
• Ensure all work is logged with detailed notes, resolutions, products, and time.
• Escalate major issues effectively while keeping customers informed.
• Contribute to standard operating procedures (SOPs) and service playbooks.
• Provide insight to help reduce repeat service calls and improve service efficiency.
• Collaborate with Installation and Support teams to ensure long-term client satisfaction
• Maintain installation tools and company equipment in working order
• Track and restock service hardware and supplies as needed
• Ensure company vehicles are clean, organized, and maintained weekly

Skills:

• Field service, Low-voltage, maintenance and repair, and troubleshooting skills
• Strong communication and customer service abilities
• POS and payment system experience preferred
• Proficiency with remote supports tools (e.g., ConnectWise)
• Restaurant or hospitality experience