Job Description
Job Description
EPIC HR IS NOW HIRING: IT Tech Support – $19/hr
Must be available for weekends, holidays, and mandatory overtime
Job Purpose
We are a 24/7/365 warehouse operation. Our IT Tech Support team is responsible for ensuring that all technical systems, devices, and equipment function properly at all times. This role is critical to keeping warehouse operations running smoothly by troubleshooting issues, maintaining equipment, and providing support to all levels of staff.
Essential Duties & Responsibilities
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Help Desk Support
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Respond to IT support requests via email and phone in a timely manner
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Log, track, and resolve tickets, escalating when necessary
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Hardware & Software Support
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Set up, install, and maintain desktop/laptop PCs
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Perform operating system installations, updates, and user application setups
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Troubleshoot and resolve hardware and software issues
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Perform routine maintenance and data recovery when needed
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Install and manage antivirus/anti-spyware protection
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Mobile & Communication Devices
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Set up, maintain, and troubleshoot company mobile phones
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Support mobile and wireless device connectivity
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Printers & Peripherals
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Configure, maintain, and troubleshoot printers (laser, thermal, and impact)
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Network & Infrastructure
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Configure, maintain, and troubleshoot network devices and connections
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Support wireless access and connectivity issues
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User Account Management
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Process approved IT request forms
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Create and manage Active Directory/domain accounts
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Create and link shared folders with correct permissions
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Update user access for warehouse software as required
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Assist with relocating users and IT hardware within the facility
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Administrative Duties
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Maintain accurate IT inventory and asset tracking
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Ensure workstations and IT areas remain clean, neat, and organized
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Document procedures and solutions for future reference
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Perform other duties as assigned to support operations
Qualifications
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High school diploma or equivalent; IT certifications preferred
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Prior professional IT support experience required
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Strong technical and analytical skills with ability to troubleshoot effectively
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Knowledge of Microsoft applications and Windows operating systems
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Ability to communicate and work with all levels of personnel
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Strong written and verbal communication skills
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Knowledge of warehouse operations is a plus
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Ability to work independently or in a team environment
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Flexible to work varied schedules, including weekends, holidays, and mandatory OT
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Ability to lift up to 50 lbs and safely work around warehouse equipment (forklifts, pallet jacks, reach trucks, scissor lifts, etc.)
Work Environment
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Fast-paced warehouse/distribution center environment
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Exposure to heavy equipment and constant activity on the floor
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Requires adaptability, attention to detail, and safety awareness at all times
✅ Join our IT team and play a key role in keeping warehouse operations running 24/7!
Company DescriptionEpic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit.
We do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.
We have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.
Visit us at epicpp.com to discover more about our organization.
Epic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company Description
Epic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit.\r\n\r\nWe do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.\r\n\r\nWe have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.\r\n\r\nVisit us at epicpp.com to discover more about our organization.\r\n\r\nEpic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.