Access control support Technician / Electrical / mechanical systems

Taylor Nicole Professional

Inglewood, CA, USA

Published: 6/14/2022

Retail

Full Time

Job Description

NOTE: This is not an IT Computer Support Position please read job description

Access Control Support Technician (Electrical/Mechanical Systems)

Support Technician Gate Operator & Access Control

you will Provide support to distributors, dealers, and end users on our products.

Specific Responsibilities Include:

Answer phone calls from customers who need assistance with their systems.
Trouble-shoot our equipment problems with dealers and end-users.
Provide installation support for Dealers.
Provide technical support on our products to other departments.
Research problems that are being reported in the field and interact with Engineering.
Document “tech calls” using the “Tech Ticket” program.
Understand how to research Illustrated Parts Breakdown (IPB) and provide replacement part recommendations to customers.
Will Call Department: assist walk in customers who questions or issues.
7:00am - 3:30pm

Experience and Background:

Experience in Access Control, Card Access Systems, Vehicular Gate Systems or telephone equipment is beneficial but not a requirement. Product training is provided.

General knowledge of electricity and electronics low voltage exp
strong telephone communication abilities and good interpersonal skills.
must be able to interact effectively with individuals and work well with teams.
experience in the technical support field is preferred.
general knowledge of high and low voltage electronics
able to comprehend technical wiring diagrams and manuals.
good understanding of windows-based software programs,
basic trouble shooting skills for computer hardware, TCP/IP converters, com ports, etc.
Experience with basic electrical, electronic or mechanics needed.
Bi-lingual English/Spanish is a plus.

See some of the benefits package below for warehouse associates

Medical, Rx, Dental, and Vision
401K + profit sharing
Basic life insurance ($25,000) is provided to you at no cost
Provides eight (8) paid holidays as listed below: New Year’s Day (Jan), Day after Thanksgiving Memorial Day (May), Thanksgiving Day (Nov)Independence Day (July) Christmas Day (12/25)Labor Day (Sept.) Floating Holiday (once hired on by company)
PTO is accrued on a monthly basis based on years of service:
1 to 4 years ......... 2 wks (3.076 bi-wkly accrual)
5 to 14 years......... 3 wks (4.615 bi-wkly accrual)
15+ years............ 4 wks (6.153 bi-wkly accrual)

Company DescriptionFull service Staffing firm. Filling jobs for well established companies in the LA, and Orange County areas. Most of our jobs are temp to hire or direct hire placements. We are looking for Individuals seeking full time permanent work.

Company Description

Full service Staffing firm. Filling jobs for well established companies in the LA, and Orange County areas. Most of our jobs are temp to hire or direct hire placements. We are looking for Individuals seeking full time permanent work.