Client Network Support Specialist

Job Description

Job DescriptionBenefits:

• 401(k) matching
• Company parties
• Competitive salary
• Health insurance
• Paid time off

CLASSIFICATION TITLE: Client Network Support Specialist

GENERAL DESCRIPTION: IT Specialist needed to service business computers and networks for an IT Managed Services company. Specialist are required to provide remote and onsite services to small and medium business networks.

DUTIES AND RESPONSIBILITIES:

Level 1 Network Skills ( Required )

• Provide telephone & remote control desktop support to end users
• Be able to establish immediate rapport with users and make them comfortable
• Open tickets and document problems and resolutions effectively
• Ability to travel onsite and resolve desktop and network infrastructure issues
• Install cable media from jack to patch panel if necessary
• Install & configure NAT routers, switches, printers, cameras and other network devices
• Install and configure wireless devices, access points, repeaters, etc
• Install windows servers onsite and join PCs and users to domains
• manage active directory users and computers
• Establishes and maintains user e-mail accounts; provides e-mail training and software support
• Repairs computer & server hardware
• Remove threats from computers and servers
• Firm understanding of network protocols such as http, ssl, ftp, pop, smtp
• Establishes and maintains user accounts, profiles, file sharing, access privileges and security

Level 2 Network Skills ( Required )

• Plans, designs and implements data connectivity for local area networks (LAN) and wide area networks (WAN) systems
• Assists in coordinating special projects including LAN design, wiring plans, hardware/software purchases, system installations, backup, maintenance and problem solving
• Research and recommend network and server hardware and software
• Assists in installing, configuring, and maintaining windows server systems including windows server 2019, 2022, and 2025
• Windows Server migrations
• Experience with Domain Controllers, DNS, and DHCP technologies

* Experienced with installing and maintaining VMware & HyperV hypervisors

• Performs disaster recovery backups and restores of servers
• Assists and provides support to level 1 support staff
• Advanced understanding of network protocols such as VPN configuration, VLAN, PAT, SFTP, SCP, and other protocols
• Firm understanding of routing, switching and methods to troubleshoot routing issues down to IP packet level
• Install, configure, and troubleshoot server applications such as MS exchange, MSSQL, Sharepoint, etc.
• Experience with Voice Over IP protocol (VOIP)
• Knowledge of LAN and WAN products and protocols

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to formulate detailed plans and scopes of work
• Ability to prioritize and manage individual and departments task
• Ability to understand and follow complex and written instructions
• Ability to convey complex information to others in training situations
• Ability to communicate both verbally and in writing
• Ability to analyze and troubleshoot technical and computer-related problems
• Ability to do what it takes to meet established suspense's
• Ability to successfully interact with customers

*This position requires occasional after hours migrations and repairs.

OTHER REQUIREMENTS

• Must pass a screening test for this skill level to be hired.
• *This position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in this classification

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Experience required:

• Installing & Configuring Business Routers: 3 years
• Installing & Repairing Computers: 5 years
• Managing & Repairing Servers: 3 years
• Fanatical Customer Service: 2 years
• Excellent communication skills (written and verbal)
• Ability to understand and follow complex written and oral instructions
• Strong comprehension and expression skills for tasks like reports, emails, and discussions

Education\Certification:

• Associates Degree in IT or current IT Certification
• BS in Information Computer Technology (Preferred)
• Driver's License (Required)