Job Description
Job Description
Job Description:
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We are seeking a dynamic and skilled In-House / Field Service Technician to become an integral part of our team.
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This role involves servicing and maintaining our state-of-the-art measuring instruments, ensuring optimal performance and customer satisfaction.
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The ideal candidate will be a problem-solver, enthusiastic about technology.
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We are dedicated to delivering outstanding customer service, with customer satisfaction as our top priority.
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Provide comprehensive service and support to customers during field visits and in-house repairs.
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Efficiently use the company CRM for service quotes, tracking repair statuses, and maintaining a troubleshooting log.
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Conduct onsite installations, repairs, and preventive maintenance with precision and expertise.
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Manage a travel schedule of up to 50%, including planning, customer issue documentation, ordering parts, and travel arrangements.
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Diagnose and solve technical issues, offering timely and effective solutions.
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Maintain thorough service and expense reports, and actively promote our service offerings.
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Adhere to all company procedures and protocols, fostering teamwork and information sharing within the technical team.
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Understand and meet customer needs, providing high-quality recommendations and briefings.
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Cultivate positive customer relationships, enhancing customer satisfaction and loyalty.
Requirements:
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2 years of demonstrated field service experience, with a strong foundation in troubleshooting and servicing technical equipment.
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Fluent in English
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Excellent communication skills, both verbal and written.
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Flexibility and openness to adapt to changing schedules.
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Willingness to travel, including overnight stays, for service and maintenance tasks.
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Team-oriented mindset with a focus on collaboration and problem-solving.
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Ability to work with electronic schematics, test equipment, and repair tools.
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Associate's degree in engineering or related technical field.
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Valid driver's license.