Job Description
Job Description
Insight Global is currently seeking a Field Support Engineer in the Grand Rapids, MI area. The Field Support Engineer will provide in depth technical and customer support of our client's suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.
Key Responsibilities
- Deliver outstanding customer service and technical problem resolution at client sites
- Maintain equipment and proactively resolve potential issues to maximize uptime
- Train customers on operation and maintenance of pharmacy automation systems
- Respond to service requests within SLA requirements
- Collaborate with service teams to resolve complex technical issues
- Assist with new automation installations as needed
- Document issues and resolutions in Salesforce Field Service Lightning
- Provide product feedback to drive continuous improvement
- Work independently with minimal direction
Requirements
- High School diplomas plus 3-5 years field service experience
- Strong customer service orientation
- Proficiency with Windows operating systems and Microsoft Office
- Knowledge of computer networking, router/switch configuration, and file management
- Strong mechanical aptitude and ability to use hand tools for sophisticated equipment service – Industrial Copiers
- Experience with digital multi-meters and electrical testing equipment
- SQL knowledge a plus
We Provide
- Fleet vehicle
- Corporate credit card for expenses
- Company laptop and phone
- Complete tool kit
- Comprehensive benefits package