Lead operations support engineer
Job Description
Job Description
Job Title: Lead Operations Support Engineer - Remote - (Full time position)
Primary Skills: work in shifts, L1 & L2 Support, AWS cloud services, Java Spring boot microservices, cloud monitoring tools, Strong grounding in ITIL practices.
Location: Remote: Candidates must be from the east coast only of US or Canada.
Duration: Fulltime hire with Altimetrik ONLY, must be able to be hired directly.
Start Date: As soon as possible.
Interview: Web cam interview.
Work Arrangement: Remote: Shift Requirement: This position requires the flexibility to work in rotating shifts to ensure 24/7 support coverage, including nights, weekends, and holidays.
JOB DESCRIPTION
Required Skills & Qualifications:
Experience:
o L1 & L2 Support: Minimum of 8+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
o Solid hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.
o Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.
Required Skills
- Overall IT experience: Required. 8 + yrs.
- Education: Bachelor’s degree in computer science, Software engineering or a related field. Highly desired.
- Certification:
- Must have very good communications skills both verbal and written. Required.
- L1 & L2 Support: Experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
Required. 8 + yrs.
- Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools. Required.
- Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management. Required.
- Deep understanding of cloud-native application support in AWS. Required.
Education:
Bachelor's degree in information Technology or related field or equivalent experience required.
Company DescriptionHire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.
We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates
Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Company Description
Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.\r\n\r\nWe serve Government agencies, Fortune 500 and leading mid-market companies across every Industry\r\nOur candidate network includes thousands in our database and targeted networks including top social sites\r\nWe gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates\r\n\r\nOur cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent\r\nWe can provide experienced IT Professionals for your IT Projects covering most Technologies and roles