Property Manager (Powell)

Job Description

Job Description

Primary Function and Purpose:

Reporting to the Director of Tenant Services, the Property Manager has overall responsibility for the daily administrative management of property operations, marketing, rent-up, certification renewals, and compliance & monitoring. The Property Manager works to establish and maintain positive, productive relationships with the community, government agencies, industry professionals, suppliers, vendors, outside contractors servicing the community, maintenance personnel, members of management and other departments, and with all residents at the property—ensuring consistent application of policies and procedures.

Position Requirements and Minimum Qualifications:

Job-related knowledge:

• Knowledge of project-based FHEPS (Family Homelessness and Eviction Prevention Supplement) and other affordable housing programs
• Previous experience in property management, including Project-Based Section 8 and LIHTC program administration, is required
• Property managers need to be good with numbers, as they manage income and expenses while ensuring the property remains financially viable
• Must understand local and federal property laws to ensure the business remains compliant
• In collaboration with the Superintendent, quickly identify and address necessary repairs, maintenance issues, and keep the property in top condition

Job-related skills, including language, mathematical, and reasoning (analytical) skills:

• Utilize good judgment and discretion in handling confidential information
• Communicate effectively and establish credibility throughout the organization with senior management, department heads, and colleagues as a developer of staffing and operational solutions
• Ability to manage finances and work within a budget
• Demonstrated ability to use analytical tools, reports, and technology
• Bilingual (Spanish) is highly preferred
• Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe, with a high degree of proficiency in Excel
• High-level experience and proficiency working within a Property Management System is a plus

Intellectual, creative, and/or communication abilities:

• Excellent customer service and team management skills

• Ability to communicate effectively with property owners, vendors, and tenants
• Able to act as liaison across departments and manage by influence with strong communication and relationship skills
• Equally effective working independently or as part of a team; must show initiative and handle pressure well in a fast-paced environment with minimal direction
• Frequently collaborate with a wide range of colleagues to deliver results
• Ethical, motivated, and results-oriented—must be a creative problem solver with a proactive and respectful approach
• Highly detail-oriented and organized
• Excellent project and time management skills with strong follow-up
• Maintain a positive “can-do” attitude, professionalism, and enthusiasm
• Superior oral and written communication skills with strong interpersonal abilities

Licenses, certifications, and degrees:

• Associate’s degree from a two-year college or university and a minimum of three (3) years of professional experience in affordable property management, housing development, urban planning, community development, or a related field; or bachelor’s degree from a four-year college or university and minimum of two (2) years of experience in the above areas
• A minimum of three (3) or more years of multi-family residential management experience, including at least two (2) years in affordable housing
• Experience with low-income housing tax credits (LIHTC) is required
• Experience in the development and leasing of affordable housing for low-income populations is required

Essential Duties and Responsibilities:

• Ensure the program operates with a 95% occupancy rate and exceeds the minimum 75% rent collection rate
• Collaborate with the Director of Tenant Services to screen potential tenants; conduct apartment viewings and review initial subsidy packages for compliance
• Establish and monitor move-in and move-out procedures. Coordinate with Superintendent to ensure units are clean, repaired, and ready
• Co-lead lease signings with the Tenant Coordinator, reviewing lease terms, building policies, and move-in provisions

• Manage monthly rent collection, issue reminders for past due rents, and work with the Director of Tenant Services on follow-up actions
• Adhere to CRF’s rent collection and reporting procedures
• Monitor lease expirations and voucher re-certifications; collect documents for timely renewals
• Maintain and manage a waiting list of prospective tenants; organize screenings and viewings
• Meet with tenants or attend meetings alongside the Tenant Coordinator as needed
• Issue and manage lease violation notices, handle tenant legal cases appropriately
• Ensure accurate data entry in the Property Management System (Yardi)
• Pre-screen and interview concierges; assist AVP of Operations in hiring building and custodial staff
• Supervise concierges and superintendents to ensure 24/7 building coverage
• Develop required reports for funders and internal use; ensure accuracy
• Monitor compliance with tax credit, bond, and other agreements
• Work with the Director of Tenant Services and Quality Control to resolve operational issues
• Ensure financial performance and mission goals are met
• Handle tenant complaints and monitor the daily complaint log
• Assist with vendor bid collection and contracts for services or repairs
• Partner with AVP of Facility Operations in concierge recruitment and training
• Schedule and review semi-annual inspections with Superintendent
• Be on-call 24/7 to respond to emergencies (phone or in-person), including nights, weekends, and holidays
• Review and approve bills and invoices
• Process annual LIHTC re-certifications

• Attend tenant meetings and address property-related concerns
• Draft business letters and memos using correct grammar and spelling
• Represent the organization in court when necessary (e.g., rent disputes, evictions)
• Act as point of contact for city agencies when required
• Attend weekly staff meetings and manage resident relations
• Other duties as assigned by the supervisor

Position Parameters (Other Measurable Factors):

Decision-making responsibilities:
May involve making challenging decisions impacting operations. Must influence key and operational management effectively with strategic input

Problem-solving responsibility:
Must be creative and analytical, able to resolve issues with limited information and tight timelines

Working relationships and contacts:
Foster strong internal relationships across departments, with leadership, vendors, and residents. Maintain calm professionalism during conflicts or emergencies

Impact/Importance of Function:
Essential for service delivery, satisfaction, and productive coordination between Social Services and Operations. Timely issue resolution is critical

Other:

• May be required to work long hours and a flexible schedule
• Must travel throughout the New York City area
• Must be able to stand/walk for extended periods and climb stairs/ladders
• Must be able to lift/move up to 30 pounds multiple times per week
• Reasonable accommodations will be made for individuals with disabilities

EEO Statement:

Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

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