Job Description
Job Description
Spark Car Wash Overview: Spark Car Wash is a high growth, institutionally backed express exterior car wash company serving the Northeast region. Our mission is to make car washing an energizing experience for everyone. We are focused on becoming the premier brand in the market by providing consistent excellence to our customers and an enriching environment for our employees. Spark is in the process of launching multiple new locations with a vision of becoming the largest chain in the market by 2027. Our team is ambitious, and we strive to give every car a clean owner and every employee a fulfilling career. You would be joining an innovative brand with lots of potential for growth.
Job Summary: The District Manager is responsible for all aspects of the operations of their sites including ensuring management is trained, Grand Openings are successful, site-level marketing is implemented properly, sites are well-maintained, and all locations are hitting KPI goals. The District Manager reports directly to the Vice President of Operations and is the primary bridge between the corporate office and the site-level teams.
What You will Be Doing:
· Team Development: Coach and develop General Managers to ensure the right people are in place and processes are executed with excellence at each site.
· Operational Excellence: Maintain a continuous presence at the sites to observe, coach, and set expectations. Ensure that sites are well-maintained, and equipment is functioning properly to deliver a consistent, high-quality customer experience.
· Customer Experience: Implement and uphold Spark’s brand standards, ensuring an exceptional customer experience and engagement at all locations.
· Financial Performance: Drive store profitability by training General Managers on P&L management and ensuring KPI goals are met.
· Market Insight: Understand the local market and competitive landscape to inform decision-making and share insights with the Vice President of Operations.
· Communication and Relationships: Function as the conduit between the corporate office and site-level teams, ensuring timely and effective communication. Build and maintain professional relationships within the community.
· Change Management: Lead the implementation and change for new initiatives, ensuring alignment and sustainability.
· Crisis Management: Resolve customer and vendor complaints efficiently, and handle crisis situations with speed and sensitivity.
Role Model: Demonstrate Spark’s Core Values and Brand Ambassadorship to associates, customers, and communities. Provide overall direction and support for the team, monitor individual performance, and participate in hiring decisions
Requirements
Skills/Abilities:
· Communicate effectively both verbally and in writing.
· Analyze information and effectively propose solutions.
· Ability to build and develop strong teams and individuals.
· Advanced consultative and facilitation skills.
· High degree of professionalism and confidentiality.
· Understanding of P&L reports, budgets, and basic financial evaluation skills.
· Ability to work in a fast-paced, team environment with shifting priorities and timelines.
· Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
· Work collaboratively with cross-functional teams.
Working Conditions:
· Perform physical activities requiring considerable use of your arms and legs and moving your whole body, such as walking, standing, bending, stooping, and handling tools/materials.
· Ability to lift up to 50 lbs.
· Ability to see details at close range.
· Work in all types of weather conditions and can work a flexible schedule, including some evenings, weekends, and holidays.
Benefits
- Competitive base salary plus annual bonus compensation package
- Excellent comprehensive health coverage, including medical, dental, and vision, as well as ancillary benefits
- 401K with contribution match
- 3 weeks paid vacation
- General holiday schedule
- Company laptop
- Branded company gear and free car washes