Job Description
Job DescriptionDescription:
Title: Farm Shop Sales Associate
Reports to: Farm Shop Assistant Manager
Position Type: Full or Part-time, Non-exempt
Why you'll love it here:
At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship—driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.
Job Summary:
Provide outstanding service and salesmanship to all customers. May also serve customers by performing coffee/barista duties at our Quick Serve as well as help in all areas of the store including shipping.
Duties & Responsibilities:
- Act as an ambassador and representative for the property, the Village of Los Ranchos, and Albuquerque
- Surprise and delight all customers, providing the highest level of service possible
- Serve all shareholders each day – customers, fellow team members, vendors, owners
- Practice 10/4 rule of service for our customers at all times
- Perform barista duties and serve customers in our Farm Foods market
- Fulfill online orders and prepare items for shipments
- Maintain clean work areas throughout the shop (POS, back room, etc.)
- Maintain a clean, well-stocked, and well-merchandised farm shop, including appropriate signage
- Practice proper stock rotation at all times
- Learn and use Shopify Point of Sale system in an expedient manner
- Maintain strong product knowledge throughout the shop
- Perform any other job related duties as assigned
Essential Job Functions:
- Greet customers, patrons, or visitors.
- Answer customer questions about goods or services. Gather customer or product information to determine customer needs
- Distribute promotional literature or samples to customers. Market products, services, or events
- Collect payments for goods or services
- Represent the organization in external relations
- Resolve customer complaints or problems
- Inspect items for damage or defects
- Clean work areas
- Set up merchandise displays. Attach identification information to products, items or containers
- Stock products or parts. Stock supplies or merchandise
- Monitor inventories of products or materials
- Study product information to acquire professional knowledge
- Confer with organizational members to accomplish work activities
Requirements:
- 1 year of retail experience
- Passionate about Los Poblanos mission, vision, and values
- Able to clearly communicate with customers, vendors, and team members
- Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day
- Able to grasp, lift, carry. Must be able to lift up to 50 lbs. in short intervals throughout the day
- Must be willing and have the ability to work a varied schedule to include evenings, weekends, and holidays
Preferred:
- Interest in organic farming, agriculture, art, and architecture is a plus
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.