Family Adventure Manager

Job Description

Job Description

Position Overview

Lead a team to provide unique and enriching vacation experiences for families. This position manages a variety of housekeeping, hospitality, and adventure activities.

Key Responsibilities

• Plan, organize, and lead operational plans providing a glamping environment to guests
• Provide leadership to the FAC (Family Adventure Camp) team, including program and hospitality staff, to meet the needs and expectations of our customers
• Resolve concierge/customer service challenges in a timely manner
• Partner with the full time program team to provide all activity schedules to guests
• Knowledge expert for sitewide operations, programs, and local attractions
• Compile reports, build/modify SOPs, and maintain inventories
• Model the Scout Oath and Law in daily interactions

• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership

• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18+
• Preferred: Outdoor recreation experience
• Required 2+ yr. leading teams, prefer 2+ Summit employment
• Ability to complete USA Archery Level 1 Instructor or BSA range master
• Proficient computer skills (Excel, Word, Email, registration software, POS software)
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical Requirements

• Ability to stand, walk, and hike up to 8 hours daily and ability to lift/move up to 50 pounds
• Complete the Annual Health and Medical Record, including height/weight guidelines
• Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55

Desired Traits

• High emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds