Donor Greeter (PT) - Stuart Square Bookstore

Job Description

Job Description

About the Role:

The Donor Greeter at Boynton GGC plays a vital role in creating a welcoming and positive experience for all donors visiting the facility. This position is responsible for ensuring that each donor feels valued, informed, and comfortable throughout their visit, which directly supports the organization's mission of social assistance and community health. The role involves managing the initial point of contact, providing clear guidance on donation procedures, and addressing any questions or concerns donors may have. By fostering a friendly and efficient environment, the Donor Greeter helps to encourage repeat donations and strengthens community trust. Ultimately, this position contributes significantly to the success of donor engagement and the overall effectiveness of the donation program.

Minimum Qualifications:

• High school diploma or equivalent.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Basic computer literacy for data entry and appointment management.
• Demonstrated reliability and punctuality.

Preferred Qualifications:

• Previous experience in customer service or a healthcare-related environment.
• Familiarity with donor management systems or scheduling software.
• Bilingual abilities to assist a diverse donor population.
• Training in first aid or basic health and safety protocols.
• Strong problem-solving skills and the ability to remain calm under pressure.

Responsibilities:

• Greet donors warmly upon arrival and provide a friendly, professional first impression.
• Verify donor appointments and assist with the check-in process to ensure smooth and timely flow.
• Provide donors with necessary information about the donation process, eligibility criteria, and any required documentation.
• Answer donor questions courteously and escalate any concerns to appropriate staff members when necessary.
• Maintain an organized and welcoming reception area, ensuring all materials and resources are readily available.
• Collaborate with medical and administrative staff to coordinate donor schedules and manage waiting times effectively.
• Document donor interactions accurately and maintain confidentiality in accordance with organizational policies.

Skills:

The Donor Greeter utilizes strong communication skills daily to engage donors warmly and clearly convey important information about the donation process. Organizational skills are essential for managing appointment schedules and maintaining an orderly reception area, ensuring donors experience minimal wait times. Problem-solving abilities help address donor concerns promptly and escalate issues appropriately, contributing to a smooth operational flow. Computer literacy supports efficient data entry and appointment tracking, which are critical for accurate record-keeping and coordination with medical staff. Additionally, empathy and cultural sensitivity enable the greeter to connect with donors from diverse backgrounds, fostering an inclusive and supportive environment.