Onsite Training Specialist (GA) - no relocation

Job Description

Job Description

Job description

Hollis Cobb Associates, Inc. is a fast- growing, national based medical receivables management company seeking individuals with strong organizational skills, and proven background working in a high paced environment to join our team. We are a privately owned company that has been in business for over 40 years and not only offer a great work environment but also competitive pay and benefits.

ESSENTIAL RESPONSIBILITIES:

• Coordinating and managing internal employees career path/training and development program.
• Deliver basic New Hire Orientation training including; professional telephone etiquette, Healthcare and Debt Collection
• compliance courses using a variety of training delivery methods and tools.
• Deliver basic employee workplace skills training and career information as required.
• Coordinate Compliance training for FDCPA and other required training
• Utilize training best practices and education principles
• Coach and monitor new agents (ongoing side by side training, observation, modeling and feedback)Monitor and evaluate training program’s effectiveness, success and ROI periodically and report findings to the Director
• Resolve any specific problems and tailor training programs as necessary; develop and prepare educational/training aids and materials, as needed
• Assess employees’ skills, talents, performance and productivity and prepare written evaluations with advice for improvement
• Research new training materials and supplies that might enhance our training procedures and provide value to our employees
• Select the ideal training methods or activities for a particular purpose and audience (online, role playing, mentoring, on the job training, professional development classes, etc.)
• Assist in the creating and uploading new video/training content for the LMS
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE:

• Proven work experience as a training specialist, at minimum 2years, working in person or in a remote environment
• BS degree in education, or relevant field such as Call Center, Healthcare Revenue Cycle, Collections preferred
• Proven track record in designing and executing successful training programs

KNOWLEDGE, SKILLS & ABILITIES:

• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
• Familiar with the Healthcare Revenue Cycle
• Excellent communication and leadership skills
• Ability to work both in a team setting and on an individual basis
• Ability to plan, multi-task and manage time effectively
• Ability to motivate and engage employees of varying experience and skill sets
• Strong writing and record keeping ability for reports and training manuals
• Excellent computer and database skills
• Must be able to travel overnight occasionally

PHYSICAL SKILLS AND ABILITIES

While performing the duties of this job, the employee is required to stand or walk and occasionally lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; talk and hear.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent/Employee works in an office environment. Incumbent/Employee may sit at a desk during regularly scheduled work hours or may be required to stand a majority of the day teaching in a classroom like setting. Employee answers and makes telephone calls using a standard or computer soft phone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees may be required to be on camera a majority of the scheduled shift conducting remote training.

Illinois and Maryland residents click below for compensation and benefits:

https://www.holliscobb.com/illinois-maryland-residents/

Hollis Cobb is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• Bachelor's (Required or equivalent years of experience)

Experience:

• Training within all levels of an organization: 3 years (Required)
• Developing and creating content for LMS: 3 years (Required)
• Traditional and modern training methods: 3 years (Required)
• Training within a Call Center environment: 2 years (Required)
• Training in person or remote environment: 2 years (Required)
• Designing and executing successful training programs: 2 years (Required)

License/Certification:

• CPAR (Preferred)

Ability to Relocate:

• Duluth, GA 30096: Relocate before starting work (Required)
• Relocation assistance not provided

Willingness to travel:

• 25% (Required)

Company DescriptionHollis Cobb Associates Inc. (www.holliscobb.com) is a nationally established (Since 1977) accounts receivable management company based in Duluth, GA. HCA partners with hospitals, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions.

As we grow and evolve, we seek to locate the best talent matching them with opportunities to excel and creating a career where they can foster their skills.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Hollis Cobb is an Equal Opportunity Employer
"Winner - 2023 Best Places to Work in Collections" by insideARM

Company Description

Hollis Cobb Associates Inc. (www.holliscobb.com) is a nationally established (Since 1977) accounts receivable management company based in Duluth, GA. HCA partners with hospitals, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions.\r\n\r\nAs we grow and evolve, we seek to locate the best talent matching them with opportunities to excel and creating a career where they can foster their skills. \r\n\r\nQualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.\r\n\r\nHollis Cobb is an Equal Opportunity Employer\r\n"Winner - 2023 Best Places to Work in Collections" by insideARM