IT Project Manager

Job Description

Job Description

Key Responsibilities:

• Under broad supervision, manages projects through full life cycle from project definition through implementation of project deliverables.

• Creates collaborative partnership with all internal and external team members to accomplish the deliverables.

• The IT Project Manager will be responsible for overseeing and coordinating all aspects of IT project planning, execution, and delivery, with a strong focus on IT operations and infrastructure modernization for the Dept. of Early Care & Learning (DECAL)

• Will lead cross-functional teams, manage resources, ensure that projects are completed on time, and maintain compliance with cybersecurity standards.

• The role also involves significant stakeholder and vendor management, as well as risk management and change control.

• Develop and manage project plans, schedules, and budgets.

• Coordinate internal resources and third parties/vendors for project execution.

• Ensure all projects are delivered on time, within scope, and within budget.

• Develop project scopes and objectives, involving all relevant stakeholders.

• Track project performance using appropriate tools and techniques.

• Report and escalate issues to management as needed.

• Manage relationships with clients and stakeholders.

• Perform risk management to minimize project risks.

• Create and maintain comprehensive project documentation.

• Create reports and presentations for project status, present to management and leadership.

• Serve as a member of the PMO group and support the work of other team members as needed.

• Foster a collaborative and inclusive team environment and promote a culture of open communication and transparency.

• Build and maintain effective relationships with stakeholders, including project sponsors, team members, and customers.

• Business Analyst Responsibilities:

• Gather and analyze business requirements from stakeholders.

• Document business processes and workflows.

• Identify areas for improvement and propose solutions.

• Collaborate with development teams to ensure accurate implementation of business requirements.

• Conduct user acceptance testing and ensure solutions meet business needs.

• Create detailed reports and presentations to communicate findings and recommendations.

Qualifications:

• Bachelor's degree in Business Administration, Management, Computer Science, or a related field.

• 5+ years of proven experience in IT project management.

• Certified PMP and Certified ScrumMaster (CSM).

• Proficiency in Project Management methodologies (Agile, Waterfall, Hybrid, SAFe).

• Experience in IT Operations & Infrastructure Modernization.

• Knowledge of Cybersecurity Compliance (NIST, HIPAA).

• Proficiency with Tools & Platforms (Jira, Azure DevOps, ServiceNow, Salesforce, Asana).

• Strong skills in Requirements Gathering & Documentation (BRD, FRS, User Stories, Use Cases).

• Expertise in Risk Management, Change Control & Mitigation Strategies.

• Strong Stakeholder & Vendor Management skills.

• Experience with ITSM, Incident & Problem Management.

• Proficiency in Test Planning (System, UAT, Integration, Regression, Performance).

• Proven ability in Cross-Functional Team Leadership & Collaboration.

• Strong Data Analysis, Troubleshooting, and Reporting skills.

• Proficiency in Microsoft Office Suite (Project Plan, Excel, Word, PowerPoint, OneNote, Project, Visio).

• Excellent client-facing and internal communication skills.

• Strong organizational skills and attention to detail.

• Ability to manage multiple projects simultaneously.

• Strong emotional intelligence, with the ability to empathize with team members and stakeholders, and to manage conflict and difficult situations.

• Ability to work in a fast-paced environment, with multiple priorities and deadlines.

• Experience working with different stakeholders across multiple state agencies such as DHS, DPH, GTA and IV&V

• Experience in working with cross-functional teams across IT operations, cybersecurity, infrastructure, and application development

• Experience with CAPS Business Process, Gateway Integrations is a plus.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.