Field Service - East Coast

Job Description

Job Description

MUST LIVE ON EAST COAST!!!!

Job Title: Technical Service Ambassador

Position Overview

• The Technical Service Ambassador will act as an essential bridge between our organization and customer sites, ensuring customers are fully equipped with the necessary knowledge, resources, and expertise to utilize products safely, effectively, and efficiently. This position offers a unique opportunity to contribute to customer success by providing valuable technical insights and ensuring our products continue to meet and exceed client expectations.

Key Responsibilities

• Site Visits
• • Travel to customer sites across the region/country
  • Identify, document and report on damaged components that are out of safety or functional compliance
  • Provide quotations for parts that need to be replaced
  • Ensure timely issuance of purchase orders for the quoted components by managing relationships with key stakeholders on-site
• Training
• • Collaborate with on-site management to deliver training on equipment operation, maintenance, and best practices.
  • Deliver hands-on demonstrations and technical guidance to on-site teams, ensuring understanding of new and existing product features and functions
  • Communicate how to access training materials, manuals, and support resources as needed
• Technical Support & Consultation
• • Serve as the first point of contact for technical questions or concerns during site visits
  • Identify equipment needs, usage inefficiencies, and provide consultative recommendations for improvement
  • Gather site-specific data and customer feedback to support future product and service improvements
  • Provide hands-on technical services, including break/fix support, hardware upgrades, and new equipment implementations
  • Collaborate with and support all functions of the Technical Support team as required

Qualifications

• Education & Experience
• • Technical degree or equivalent experience in mechanical, electrical, or industrial equipment.
  • 3+ years of experience in technical field service, sales engineering, and equipment training.
• Skills & Competencies
• • Strong mechanical aptitude and understanding of industrial equipment.
  • Excellent presentation and interpersonal communication skills.
  • Ability to translate complex technical information into clear, understandable guidance.
  • Proficiency in Microsoft Office Suite; CRM or quoting software experience a plus.
  • Highly organized, self-motivated, and comfortable working independently while traveling.
• Other Requirements
• • Willingness and ability to travel up to 75% of the time.
  • Valid driver’s license and ability to obtain travel documentation if international travel is required.

Company DescriptionBlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.

Company Description

BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.