IT Field Support Technician -- Dental Industry Focus

Job Description

Job Description

About Us

At DDS Tech Pro, we specialize in IT solutions for dental practices and small businesses. We’re a fast-paced Managed Service Provider (MSP) that values teamwork, professionalism, and exceptional customer service.

The Role

We’re looking for an IT Field Support Technician to join our team. In this hybrid role, you’ll spend about 60% of your time in the field handling installations, cabling, and hardware support, and the rest supporting our clients remotely as part of our help desk team. This position is a great fit if you enjoy hands-on work, solving problems on the fly, and being the face of the company at client locations.

What You’ll Do

• Travel to client offices and job sites to provide on-site IT support

• Install, diagnose, and repair desktops, laptops, servers, printers, and other hardware

• Run, terminate, and test low-voltage cabling (CAT6 and fiber)

• Scope and document job sites with photographs and notes for project planning

• Track and manage supplies in your company vehicle and document usage

• Work alongside senior field staff on more complex issues

• Provide Level 1 help desk support when not in the field (ticketing, remote troubleshooting, client communication)

• Assist with new user onboarding and workstation setups

• Document work in tickets and escalate issues when needed

What We’re Looking For

• 1–3 years of MSP field technician experience

• Strong troubleshooting skills for hardware and peripheral issues (printers, sensors, scanners, etc.)

• Customer service mindset and ability to communicate clearly with clients

• Ability to type 25+ WPM and create clear, accurate ticket notes

• Valid driver’s license and reliable transportation

• Willingness to work long days or extended shifts when client needs require it

• Comfortable working from ladders and occasionally in unconditioned spaces (attics, warehouses, retrofit sites)

Nice to Have

• CompTIA A+ or Network+

• BICSI certification or structured cabling experience

• Fiber optic cabling experience (running and terminating)

• Microsoft 365 experience (user/admin support)

• Experience with PSA/ticketing systems

• Prior field service role in an MSP environment

Why Join Us

• Be part of a growing MSP with a focus on dental offices and small businesses

• Work in a role that combines hands-on field work with help desk support

• Opportunity to grow your skills in cabling, hardware, and client-facing IT solutions

• Collaborative, team-oriented environment

Job Details

• Full-time position

• 8-hour shifts, with on-call rotation (limited early morning, evening, and Saturday hours)

• Compensation based on experience

Company DescriptionDDS Tech Pro is a white-glove tier IT specialist that has carved their niche as the premiere dental IT support company in Houston for over 15 years. Currently providing support to over 1900 active users, DDS Tech Pro assists their users with everything technology related to ensure their dental practices are running smoothly.

Company Description

DDS Tech Pro is a white-glove tier IT specialist that has carved their niche as the premiere dental IT support company in Houston for over 15 years. Currently providing support to over 1900 active users, DDS Tech Pro assists their users with everything technology related to ensure their dental practices are running smoothly.