Job Description
Job Description
POSITION SUMMARY
Provide hands-on technical support leveraging automation and Microsoft 365 cloud technologies. Install, maintain, and troubleshoot desktops/laptops, peripherals, software, telecommunications equipment, and related services for office and field users.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Administer SharePoint Online (sites, permissions, content lifecycle).
- Deploy and configure laptops, desktops, phones, tablets, remote access, printers, and copiers; support imaging and onboarding/offboarding.
- Create and manage users, groups, security, and access controls across network and Microsoft 365 services.
- Perform software installations and upgrades via remote management tools; maintain patching and endpoint protection.
- Configure and support network equipment (firewalls, LAN switches, Wi-Fi access points), preferably Cisco Meraki; assist with VPN/remote access.
- Provide user training and new-hire orientation on devices, network access, and core applications.
- Maintain systems and processes for files, databases, data security, backups, and disaster recovery.
- Troubleshoot hardware/software issues proactively and reactively; document solutions and SOPs.
- Monitor logs for firewall, anti-virus, and anti-spam; escalate security events as needed.
- Track work in a ticketing system and maintain IT asset inventory.
REPORTING
IT Manager / HR Manager
EDUCATION, SKILLS & QUALIFICATIONS
- Associate degree in computer systems or related field, or equivalent training/experience.
- 3–5+ years of IT support/administration experience.
- Experience with Microsoft 365 (Exchange Online, Teams, OneDrive, compliance policies), Defender/AV, anti-spam monitoring/mitigation, and Intune/Autopilot for endpoint lifecycle.
- Solid knowledge of LAN/WAN, TCP/IP, Wi-Fi, and remote connectivity.
- Familiarity with field/remote work setups, including device and network readiness.
- Certifications in Microsoft 365/Azure or related technologies preferred.
- Excellent communication and customer service skills; ability to train non-technical users.
- Ability to prioritize, document, and close tickets in a fast-moving environment.
PHYSICAL DEMANDS
- Ability to remain in a stationary position for extended periods.
- Occasional driving between sites (2–5 hours as needed).
- Lifting/moving of computer equipment as required.
- Visual ability for data preparation/analysis and computer use; extensive reading.
- Ability to operate standard office equipment (laptop, phone, keyboard, mouse).
FCC is an Affirmative Action/Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetics, creed, veterans’ status, military status, or any other characteristic prohibited under Federal, State, or local laws.