Job Description
Job DescriptionField Service TechnicianLocation: Travel-based (Primarily U.S., Canada, and Mexico)
Travel Requirement: Up to 90%
Employment Type: Full-TimeHourly Pay Rate: $30-$35/hr
Position Overview:
Under the direction of the Aftermarket Service Manager, the Field Service Technician will be responsible for installing, maintaining, testing, and repairing a wide range of electrical, mechanical, and melting systems at customer sites. This position requires strong troubleshooting skills, customer service abilities, and a willingness to travel extensively to support clients in various industries.
Key Responsibilities:
- Troubleshoot and diagnose component-level issues with company products in the field.
- Perform static checks to determine the root cause of technical problems.
- Repair electronic and mechanical components and replace faulty parts as needed.
- Document repair steps and provide detailed feedback to management and engineering teams.
- Deliver remote and on-site technical support to customers, resolving issues efficiently.
- Conduct equipment operation and maintenance training sessions for customer personnel.
- Complete all service documentation, reports, and customer records accurately.
- Identify and communicate opportunities for aftermarket parts or product sales.
- Adhere to all safety policies, work rules, and regulations at all times.
Qualifications:
- Associate degree in Electronics or related technical field, or equivalent hands-on experience.
- 3–5 years of experience working with electrical and mechanical systems.
- Experience with induction heating/melting and hydraulic systems is a plus.
- Proficiency in using diagnostic tools such as oscilloscopes, multimeters, and signal generators.
- Strong computer literacy for documentation and reporting.
Skills:
- Ability to read and interpret blueprints, schematics, and technical specifications.
- Excellent verbal and written communication skills to interface with customers and internal teams.
- Strong analytical and problem-solving abilities.
- Basic math proficiency for technical measurements and calculations.
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.