Job Description
Job Description
Job Overview:
This fast-paced position includes a lot of phone and email time working with clients in our web application. It also provides exposure to a variety of web technologies with opportunities to further develop professional skills as-needed within the company.
Responsibilities:
-
Learn our system inside-out; training provided
-
Answer clients’ inquiries via phone, emails and/or chat. Gather appropriate information regarding client issues
-
Train clients in using various aspects of our software
-
Assist clients in troubleshooting; escalate calls to Tier 2 support, as needed
-
Timely resolution of issues, following up with clients to ensure satisfaction
-
Collaborate with other team members to resolve complex technical issues
-
Assist with documentation; test new products/feature updates
-
Other duties as assigned by the support manager
-
Proactively provide feedback regarding potential improvements
Qualifications:
-
Minimum 3 years computer/customer support experience
-
Extremely comfortable in general computer usage
-
Eagerness and aptitude to learn new technology skills
-
Strong integrity and work ethic
-
Positive attitude
-
Proficiency in basic Microsoft Excel
-
Excellent problem-solving skills and attention to detail
-
Strong communication and customer service skills
-
Understanding of HTML & web graphics a plus
-
Understanding Photoshop a plus
-
Previous experience in education a plus
Additional Perks:
-
Friendly team setting with a casual office environment
-
Exciting startup-like environment with a stable and growing client base
-
Fantastic opportunities to connect with each other and our loved ones through company-sponsored activities
-
Company-provided snacks and meals
-
Coffee lovers welcome!
-
Growth potential for those who excel
-
401(k) matching
-
HSA and FSA
Company DescriptionGradelink® has been a leading provider of online school administration systems since 2002, connecting students, parents, teachers, and administrators through our award-winning platform. We pride ourselves not only on our innovative software but also on the close-knit, positive, and team-oriented work environment we have cultivated over the years.
Company Description
Gradelink® has been a leading provider of online school administration systems since 2002, connecting students, parents, teachers, and administrators through our award-winning platform. We pride ourselves not only on our innovative software but also on the close-knit, positive, and team-oriented work environment we have cultivated over the years.