Manager, Business Intelligence

Job Description

Job Description

Manager, Business Intelligence

The Manager, Business Intelligence will oversee the Business Intelligence team in the optimization and modernization of the organization’s data through reporting and dashboards. The Manager is responsible for identifying process optimization and automation opportunities, implementing solutions that reduce manual efforts, resolving pain points, and improving member and employee experiences. The Manager will oversee, plan, and direct transformation efforts through continuous team member coaching and development to drive results.

S3 STAR Values:

• Service
• Teamwork
• Attitude
• Results

Department: Business Intelligence and Transformation

Location: Remote

TOP JOB RESPONSIBILITIES:

• Manage end-to-end enterprise level business processes i.e. conduct current state reviews, identify gaps and propose recommendations.
• Drive alignment and decision-making pertaining to strategic and transformation initiatives across the organization, ensuring clarity, feasibility, and measurable outcomes.
• Lead enterprise level business process transformation initiatives with the proven ability to assess situations.
• Align and understand company goals and be adept at translating strategy into execution.
• Coach and manage team members and project leads to ensure system changes or enhancements while considering controls and standards during design and through implementation.
• Lead and manage a team, including setting performance goals, providing feedback, coaching, and overall performance.
• Responsible for hiring and training new employees.
• Responsible for presenting reports, updates, and recommendations to Stakeholders and Senior Leadership.
• Monitor and Control team tasks including but not limited to:
  • Oversee data to understand:
    • Volumes
    • Trends
    • Research requests
  • Develop and maintain:
    • Dashboards
    • Reporting
    • Resource Models
    • SLAs
  • Identify and establish governance of S3 data and tools

Other responsibilities and opportunities:

• Influence, collaborate, and drive transformations across matrixed organizations.
• Create structured approach to projects and initiatives, while operating with speed and flexibility to deliver business impact on high priority projects.
• Organize and lead regular meetings, workshops, and forums to foster cross-functional collaboration and decision-making.
• Build a rapport along with consistent and balanced presence with stakeholders to understand and proactively mitigate risks and issues.
• Additional job-related projects and duties as assigned by management.

CORE COMPETENCIES:

• Knows the business
• Coaches & develops
• Manages performance
• Practices accountability
• Fosters engagement

QUALIFICATIONS & SKILLS:

• Bachelor’s degree in a business-related discipline such as Business, Information Systems, Accounting/Finance, Data Analytics, or Business Transformation is preferred.
• 5 years experience in Business analytics, understanding a variety of processes and using data to improve productivity in a streamlined manner.
• 5 years of project, process and/or people management experience.
• Proven track record in managing and championing change, and implementing large scale, global transformation.
• Expert in problem solving and analytical skills with complimentary written and verbal communication skills.
• Proficiency in Microsoft Word, PowerPoint, Visio, Excel, Project, SharePoint.
• Ability to pivot on demand based on priority.
• Ability to identify and manage risks that may impact the organization, including financial, legal, and operational risks. They may be responsible for developing and implementing risk mitigation strategies.
• Ability to communicate effectively at all levels within the organization.

FLSA: Exempt

PERKS AND BENEFITS:

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program
• Salary commensurate with experience with an expected range of $104,000 – $110,000/ annually.

About S3:

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Constantly: Perform basic mathematical computations; works independently, little supervision needed; effectively communicate verbally and in writing; comprehend materials and follow instructions; compile, copy and compare information; analyze and compute information; problem solving and critical thinking; exercise good judgement/reasoning and resourcefully solve routine problems; organize and handle multiple tasks and prioritize; motivate, lead, influence and collaborate with others both internally and externally; exhibit excellent customer service skills; facilitate meetings; speak to groups

Frequently: Perform advanced or non-routine mathematical computations; project planning and execution; handle confidential/sensitive information

Physical Requirements-

Constantly: Sit- Remaining in a seated position for long periods of time; use hand/fingers to handle and feel; use hands/fingers for repetitive keyboard & hand motion; speak coherently

Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress.

Internal/External Interaction- Steady and ongoing with occasional periods of low volume.