Job Description
Job Description
We’re seeking an energetic and hospitality-driven General Manager to lead a café operation known for delivering a daily escape to the local community. This is an opportunity to oversee a beautiful, high-volume café where hospitality, efficiency, and financial performance come together to create an unforgettable guest experience.
General Manager – Benefits & Compensation
- Competitive base salary (commensurate with experience)
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Employee dining discounts
- Career growth and professional development opportunities
- Supportive leadership and collaborative work environment
General Manager – Requirements & Qualifications
- Minimum 2 years of experience as a manager in a quick service or full-service restaurant, or 2 years as a Team Captain
- Demonstrated success achieving KPIs (sales, labor targets, guest satisfaction) and ability to articulate the actions taken to deliver results
- Strong leadership and team development skills with a passion for coaching and mentoring
- Excellent organizational, communication, and interpersonal skills
- Ability to perform in high-pressure environments while keeping teams calm and focused
- Experience using a Point of Sale (POS) system
- Embodies the 5Cs of leadership: Competency, Commitment, Courage, Candor, and Consistency
Must Haves
- Lead café operations daily, visible on the floor to welcome guests, monitor service, and support the team
- Drive financial performance by meeting sales and average check targets, managing labor costs, and reducing waste
- Train, coach, and onboard new team members while maintaining high-performance standards
- Build strong community connections by engaging with locals, knowing their names, and participating in neighborhood events
- Ensure Department of Health compliance, sanitation, and safety standards at all times
- Maintain a clean, organized, and inviting café environment with consistently beautiful food and beverage presentation
General Manager – Preferred Background & Skills
- Experience in both quick service and full-service restaurant environments
- Strong understanding of local community engagement and guest loyalty building
- Proven ability to partner cross-functionally (Ops, Supply Chain, People Ops) for smooth execution
- A passion for creating memorable guest experiences and inspiring teams to do the same