Senior Manager, Endpoint Engineering - law firm IT bkgd

Job Description

Job Description

Our client, an Am Law 50 firm, is seeking a Senior Manager, Endpoint Engineering, to lead the firm's global endpoint technology strategy and drive innovation across its digital workplace environment. This role is a key leadership position within the Office of Digital Workplace, ensuring secure, compliant, and high-performing digital workspaces that support seamless legal service delivery across global offices.

About the Role

The Senior Manager, Endpoint Engineering will oversee the architecture, optimization, and security of endpoint systems while ensuring compliance with ISO 27001 and other regulatory standards. This individual will play a strategic role in advancing the firm's digital transformation, leveraging telemetry, predictive analytics, and automation to anticipate issues, enhance user experience, and improve system reliability.

This is an ideal opportunity for a hands-on leader who thrives in fast-paced, global environments and enjoys collaborating across technology, business, and legal functions to implement forward-thinking solutions.

Key Responsibilities

• Lead a global team of endpoint engineers and administrators, providing strategic direction and mentorship.

• Oversee the architecture, deployment, and lifecycle management of endpoints across Windows, macOS, iOS, Android, and Linux platforms.

• Deploy and manage Microsoft Autopilot, Intune, and SCCM for zero-touch provisioning and automation at scale.

• Standardize endpoint configurations to meet ISO and cybersecurity standards; maintain audit documentation and compliance evidence.

• Partner with IT, Security, and business teams to drive adoption of modern cloud and endpoint technologies.

• Use telemetry and predictive analytics to monitor endpoint health, anticipate failures, and optimize global performance.

• Establish robust asset management, licensing, and decommissioning processes.

• Support audits, troubleshoot complex issues, and provide Tier 3 escalation support.

• Contribute to the firm's digital transformation roadmap by identifying opportunities for process improvement and innovation.

Qualifications

• Bachelor's degree in IT, Computer Science, Cybersecurity, or related field.

• 10+ years of endpoint management experience, including 4+ years in a global leadership role.

• Advanced expertise with Microsoft Intune, SCCM, Autopilot, and endpoint security tools such as Defender for Endpoint, BitLocker, Absolute, and CrowdStrike.

• Proficiency with enterprise platforms: Active Directory, Azure Virtual Desktop, Citrix XenDesktop, Microsoft 365, Entra ID, and Group Policy.

• Deep knowledge of software packaging, imaging, and deployment (InstallShield, App-V, Altiris, Symantec Ghost).

• Familiarity with ISO, NIST, and RMF compliance frameworks and experience supporting audit and regulatory processes.

• Certifications such as ITIL Foundation, Microsoft Endpoint Administrator (MD-102), or Microsoft Intune Administrator are preferred.

• Strong communication, stakeholder management, and team leadership skills.

This is an exceptional opportunity to shape a global endpoint strategy, lead enterprise-scale modernization, and play a pivotal role in advancing digital transformation at one of the world's premier law firms.