Job Description
Job Description
The Lifestyle & Operations Support Coordinator is a full-time position responsible for providing a high level of operational support to the property, with a primary focus on front desk coverage, receiving operations, and day-to-day functionality of the building. This role works directly under the Operations Manager and serves as a flexible on-site resource to ensure continuity of operations and resident services. The position also provides limited support for resident engagement and amenity use, including basic coordination of approved community activities and amenity rentals in accordance with Association guidelines.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As a key on-site employee supporting the Operations Manager, KW Property Management, residents, and internal support staff, the Lifestyle & Operations Support Coordinator plays a critical role in ensuring the smooth, professional, and efficient daily operation of the property. This position requires a strong service mindset, flexibility, and the ability to step into operational roles as needed, including front desk and receiving coverage.
The coordinator must always project a professional and competent image. Customer service delivered in a courteous, solution-oriented, and timely manner is essential, along with consistent professional appearance and communication.
This position is operationally focused and supports community engagement and limited programming only as a secondary function. The role prioritizes coverage, coordination, communication, and operational continuity across departments.
The Lifestyle & Operations Support Coordinator reports directly to the Operations Manager and works under their direction to support building operations, resident services, and administrative needs.
Essential Functions
Operational & Administrative Support
- Provide direct support to the Operations Manager to ensure daily building operations run smoothly.
- Act as front desk and/or receiving staff as needed to ensure proper coverage.
- Assist with package receiving, logging, and coordination with residents and vendors.
- Support coordination of vendors, contractors, and on-site service providers.
- Assist with operational tracking, documentation, and follow-ups as directed by management.
- Identify operational issues proactively and communicate concerns or solutions to the Operations Manager.
- Ensure common areas, meeting rooms, and amenity spaces are properly scheduled, set up, and maintained.
- Maintain calendars for amenity use, meetings, and limited community functions.
- Serve as an on-site point of contact for residents regarding general questions, operational needs, or service requests.
Resident & Community Support (Secondary Function)
- Provide limited coordination support for community activities, meetings, and room rentals in accordance with Association guidelines.
- Respond to amenity rental inquiries in a timely and professional manner.
- Administer rental agreements, required documentation, and follow-ups.
- Coordinate room setup needs such as seating, tables, audiovisual equipment, and basic room readiness.
- Assist with internal communications such as newsletters, flyers, or website updates as assigned.
- Serve as a liaison between residents, volunteers, vendors, and management for approved activities.
Professional & Communication Responsibilities
- Communicate clearly and effectively with residents, vendors, coworkers, and management—both verbally and in writing.
- Maintain confidentiality and professionalism in all interactions.
- Represent the community and KW Property Management with integrity and professionalism.
- Support a collaborative team environment and assist other departments when operational needs require.
Work Environment
This position is located within a residential community and involves both indoor and outdoor work. The environment may be busy at times, particularly during peak operational hours or community use of amenities.
Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this position.
The employee may be required to sit, stand, walk, reach, lift, bend, kneel, stoop, push, and pull items weighing up to 30 pounds. The role requires manual dexterity, visual and auditory acuity, and the ability to follow written and verbal instructions. At times, the employee may work independently and be responsible for basic room setups including tables, chairs, and equipment.
Position Type / Expected Hours of Work
This is a full-time, non-exempt position. Days and hours of work will be scheduled weekly based on the operational needs of the property, including flexibility to cover shifts as needed.
Schedule
40 hours a week
Monday through Friday from 10 am to 6 PM
Travel
Limited local travel may be required for operational purposes, such as coordinating with vendors, purchasing supplies, or supporting property needs.
Required Education and Experience
- Prior experience in a residential, hospitality, administrative, or operations support role preferred.
- Minimum of 1 year of experience in customer service, building operations, or community support.
- Ability to work a flexible schedule based on property needs.
- Strong organizational, communication, and problem-solving skills.
- Ability to work under pressure, multitask, and adapt to changing operational priorities.
- Comfortable working within established procedures, budgets, and guidelines.