Walmart Retail Operations Specialist - Bentonville, AR

Job Description

Job Description

Summary:

The Walmart Retail Operations Specialist provides vital support to the retail operations, sales, and decorating teams and defined accounts. This role is responsible for leading administrative and program management duties including the planning, implementation, and execution of programs, special projects, and initiatives specific to key or national accounts at the Bentonville office. This role will directly supervise the part-time office administrator and will be required to provide subject-matter guidance to coworkers in ways that enhance efficiency and teamwork.

Responsibilities:

• Product testing coordination and support. Responsible for leading product testing activities and documenting results.
• Online cake ordering and operational tablet execution including online accuracy audits, online cake ordering asset transfers, asset management, supporting data combination builds, supporting data uploads, in store and online program continuity audits.
• Marketing program timeline management and coordination with other marketing program initiatives including sample tracking, team/resource coordination, partner support, and item drop off.
• Program readiness timeline leadership and coordination including team assignments, printed material availability, seasonal presentation (initial builds, social listening, local market pictures and in-store-bakery (ISB) flyer gathering/archiving), asset management, sample coordination, store messaging and communication, and compiling technical notes for distribution.
• Store/club issue resolution. Collaborate with appropriate partners at Walmart and Sam’s Club to report and align on incoming issues and compile data on opportunities.
• Offsite event planning, including yearly business meetings, holiday events, shareholder events and photoshoots. Prepare sample and ensure product is ready to ship, shipments are finalized, schedules are coordinated and provide logistic support as needed.
• Sample ordering and testing support. Coordinate samples with defined programs, vendor partner items, vendor supplies, office supplies and log/receipt reporting.
• Act as the Bentonville facilities coordinator. Provide direct supervision to the part time office administrator to ensure facility needs are met including pest control services, sample kitting coordination, printed material coordination and schedule coordination of external vendors.
• Communicate with external partners for training, sample/kitting coordination, printed material coordination and schedule coordination.
• Other duties as assigned.

Qualifications:

• 5+ years of experience in a related role/field including project or product coordinator, customer management, or sales administration.
• Previous supervisory experience is strongly preferred.
• Experience working with in or with retail stores is strongly preferred.
• Bakery experience and/or cake decorating experience a plus.
• Experience with Microsoft Office products (Outlook, Word, Teams, PowerPoint, Excel). Experience coordinating webinars or online meetings required.

Required Skills:

• Project management skills – including exceptional administrative and organization skills required.
• Must be able to manage multiple projects and priorities and meet deadlines.
• Ability to self-motivate and work independently but also be able to collaborate and work well within cross functional teams.
• Passion for the business and strong sense of urgency with thorough follow-up.
• Exceptional communication skills. Must be able to clearly and professionally with internal and external business partners.
• Ability to effectively address day-to-day operational issues while staying focused on long-term objectives.
• Strong critical-thinking, problem-solving, time management and decision-making skills.

Physical & Mental Demands:

While performing the duties of the job, the employee is frequently required to sit, talk, and hear/listen. Frequent use of hands to finger, handle or touch objects. Occasionally required to stand and move about while standing. Frequent lifting and carrying over 10 pounds while moving about. Occasionally required to lift and/or carry up to 25 pounds. Frequent driving of a car may be required. Work in excess of 40 hours per week may be required. Mental requirements include constant reading and interpretation of information and data, making decisions, organization, problem solving and time management. This role interfaces with customers via phone and in person and therefore must demonstrate clear and professional verbal and written communication. Incumbent must be able to listen and anticipate customer needs and meet customer expectations as well as identify and elevate issues rapidly.

Work Environment:

Work is performed onsite, in an office environment (Bentonville, AR). Remote work is limited and infrequent. Work may be performed at customer store locations.

All full time employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package.

DecoPac, Inc. is committed to providing equal employment opportunity to all applicants and employees according to all applicable laws, directives and regulations of federal, state, and local governing bodies and agencies. In keeping with this commitment, DecoPac, Inc. will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.