Job Description
Job Description
Desktop Support Technician I
Work Location: Camden, NJ 08103
Hourly Pay Rate: $23.00
Work Schedule: M – F, 8 – 5, Overtime possible but not expected
Duration: 10/20/2025 to 02/02/2026 - CONTRACT-TO-HIRE
We are seeking a skilled and motivated PC Desktop Technician to provide technical support, maintain and repair computer systems, and ensure smooth operations of end-user workstations. This role requires expertise in hardware and software troubleshooting, system setup, and user support to optimize business productivity and resolve technical issues.
Requirements
- Experience: 1 - 2 years
- TOP 2 required skills: Customer Service Skills, Basic Desktop Support Skills
- Must be able to climb stairs and walk short/long distances to assist users
- Must be squat down under equipment for installations
- Must be able to carry at time 50lbs of equipment for installation updates.
- Proven experience as a Desktop Support Technician, IT Technician, or similar role.
- Strong knowledge of desktop operating systems (Windows, macOS) and office software.
- Experience with computer hardware, including troubleshooting, repair, and upgrading.
- Familiarity with network configurations, Wi-Fi setup, and troubleshooting.
- Familiarity with Active Directory, SCCM and Intune for managing computers and user profiles.
- Excellent problem-solving skills and ability to work under pressure.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Knowledge of antivirus software, backup systems, and security best practices.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Educational Requirements:
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- •A degree or diploma in Computer Science, Information Technology, or a related field is preferred.
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other industry-recognized credentials are a plus.
Scope
- Installation and Setup: Install, configure, and maintain laptop and desktop computers, operating systems, and software applications.
- Hardware Maintenance: Perform regular maintenance and upgrades on laptops, desktops, printers, peripherals, and related systems to ensure optimal functionality.
- System Troubleshooting: Diagnose and resolve hardware, software, and network problems. Replace or set up repair of defective parts as necessary.
- End-User Support: Respond to support requests via phone, Teams, email, or in-person and assist in troubleshooting and resolving technical issues.
- Documentation: Maintain accurate records of support requests, technical issues, and resolutions in the help desk ticketing system.
- Security: Ensure systems are secure, up to date with patches, and meet company security standards.
- Network Assistance: Assist in managing network-related issues, including connectivity problems, setting up user access, and ensuring network stability.
- Collaboration: Work with other IT staff and departments to improve technology infrastructure and streamline troubleshooting procedures.
- Inventory Management: Track and manage IT equipment and spare parts inventory.
- Educational Requirements:
- A degree or diploma in Computer Science, Information Technology, or a related field is preferred. Technician (MCDST), or other industry-recognized credentials are a plus.
Work Environment
- Full-time position.
- Occasional on-call support or overtime may be required.
- Work in an office environment or at client locations as needed.
- Technical Support: Provide day-to-day support for end-users, troubleshooting hardware, software, and network issues.
Company DescriptionFor over 30 years, we’ve helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're seeking short-term flexibility or long-term growth, we’re committed to keeping our team members employed, advancing, and achieving success.
Company Description
For over 30 years, we’ve helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're seeking short-term flexibility or long-term growth, we’re committed to keeping our team members employed, advancing, and achieving success.