Job Description
Job Description
At Quality Claims Management Corp., and within our Enterprise group of companies, we bring years of experience in providing comprehensive hazard insurance recovery solutions and claims negotiation services for mortgage servicers, investors, and consumers. Since 2007, we've expanded our capabilities to include a range of specialized services, including private investigations, all while maintaining a focus on integrity, accuracy, and client-centered support. With our headquarters in San Diego and remote staff across Arizona, Arkansas, California, Colorado, Nevada, New Mexico, Oregon, Texas, Nebraska, and Washington, we offer opportunities in multiple locations.
Our workplace fosters a welcoming, team-oriented environment where employees are supported and encouraged to grow. We offer performance-based bonuses, competitive compensation packages, and additional incentives for eligible employees. Our benefits program includes enhanced employer contributions, generous paid time off, and initiatives designed to support the overall well-being of our team members. At QCMC, your contributions make a difference—and we’re excited to grow together.
Summary:
Quality Claims is seeking a Junior Private Investigator to support our investigative team. Candidates are not required to hold an individual investigator’s license but must be able to successfully complete a background screening to meet eligibility requirements. This entry-level position offers hands-on training and experience in real case work for a private investigative and hazard claims adjustment firm. Responsibilities include skip tracing, background research, locating individuals, and other investigative tasks.
This role is ideal for those interested in developing a career in private investigation or who have transferable experience in areas such as research, analysis, law enforcement, military service, insurance, or related fields.
Description of Duties:
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Gather information, documentation, and physical evidence related to investigations.
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Conduct online research, including genealogy research.
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Request and obtain records from online platforms and public agencies.
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Interview individuals to obtain relevant information.
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Prepare professional reports and email communications.
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Compile and organize supporting documents.
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Track billable hours and assist in invoice preparation.
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Maintain detailed case notes and update case files.
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Assist in sourcing field investigators for in-person assignments nationwide.
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Provide support to the investigative team throughout the case process.
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Perform additional tasks as needed to support team goals and operational needs.
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May perform other duties as assigned to support department goals.
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May occasionally work extended hours based on operational needs.
Experience and Skills:
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High school diploma or equivalent required.
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Some college coursework preferred (fields such as Criminology, Journalism, or related studies) or submission of a cover letter or writing sample.
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Strong written and verbal communication skills.
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Comfortable conducting phone interviews and professional conversations.
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Strong interpersonal and relationship-building skills.
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Curious, analytical thinker with problem-solving skills.
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Proficient in conducting thorough online research.
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Spanish-English bilingual proficiency preferred but not required.
Work Schedule:
This is a 100% office position requiring your physical presence Monday through Friday, with business hours from 8:00 AM to 5:00 PM.
Salary Range:
The salary for this position typically ranges from $21.00-$23.00 per hour, depending on qualifications, experience, and other factors. Please note that the final offer may differ based on the candidate's specific qualifications, skills, and experience, as well as internal equity and business needs.
Benefits:
Quality Claims Management Corp promotes work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (where available). Full-time employees become eligible for benefits following a 30-day waiting period, with benefits offerings that include medical, dental, vision, life, AD&D, EAP, STD, and LTD. Additionally the firm provides parental leave for both primary and non-primary caregivers as well. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances, as well as a 401(k)-retirement plan with a company match. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.
Security Requirement:
While performing the duties of this job, the employee is required to ensure the security and confidentiality of all sensitive information, including but not limited to threats or hazards to the security or integrity of sensitive information that could result in any harm or inconvenience to any customer, employee or company.
Work Environment:
A corporate office environment with a professional setting, characterized by a quiet to moderate noise level. Employees may work in individual or shared workspaces, with standard office equipment such as computers, printers, and telephones. Occasional meetings, collaborative discussions, and business activities may contribute to variations in noise levels.
Next Step:
Ready to take the next step? Apply now and be part of our thriving team! https://qualityclaimsmanagement.hrmdirect.com/employment/job-openings.p…
Notices:
The above information on this job description has been described to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent.
Quality Claims Management Corp and our affiliate companies are Equal Opportunity Employers. We are committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Quality Claims Management Corp and our affiliate companies will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Quality Claims Management Corp and our affiliate companies are concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Stands and Enforcement webpage.
As part of our commitment to maintaining a lawful and compliant workforce, Quality Claims Management Corp and our affiliate companies participate in the E-Verify program. All candidates who accept a job offer will be required to complete the E-Verify process to verify their employment eligibility in the United States.
Applications will be accepted until the closing date of 08/03/25.