Job Description
Job Description
Ready to level up your IT career? We're hiring our next tech superstar!
Job Overview- IT SPECIALIST
This is an on-site position that requires driving to various client locations daily.
We are seeking a skilled IT Technician to join our team. The ideal candidate will have a strong technical background and be proficient in various IT systems and technologies.
This position interfaces directly with client end-users to provide hardware, software, network and application problem resolution. Must be current with industry standard desktop operating systems and productivity applications. Common issues you will encounter include server, network & storage troubleshooting. You will work on problems that are intermittent & can be difficult to resolve.
Technicians will be required to clearly document data into the ticket system and need to be able to follow documented procedures for using this information to perform troubleshooting steps with various other personnel and companies.
You must be willing and able to represent yourself and Prodigy professionally to customers and vendors alike, through both verbal and written communications.
Local Candidates Only!
· Requirement
o MUST consent to/pass Level 2 fingerprint clearance
o At least 1 years of previous experience working as a PC Tech or Help Desk
o High School Diploma with 3 years of experience
o Punctual
o Safe driving record
o Reliable transportation (milage reimbursement)
· Qualifications
o Strong troubleshooting and problem solving skills with Windows Server, networking, and firewall issues.
- Strong system and network documentation skills
o Strong written & verbal communication skills Excellent communication and customer service skills.
o Strong organizational skills and attention to detail
o Must be able to follow detailed instructions and procedures.
o Must possess a logical troubleshooting ability to interpret alerts and alarms to assess root cause
o 3+ years of experience supporting enterprise-level end users with various Windows OS’s, Office 365, and other Microsoft family products
o Strong understanding and skills in SLA and KPI Management
· Key Responsibilities:
o Answers questions, resolves complaints, repairs equipment, changes software configurations, installs new hardware and peripherals and other duties to ensure that requests for service are addressed in an efficient, timely and courteous manner
o Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
o Installing and configuring application and operating system software and upgrades
o Troubleshoot and resolve complex Windows Server, networking, and firewall issues
o Troubleshooting and repairing hardware and network connectivity issues
o Troubleshoot VoIP/telephony problems and assists in the coordination of IT projects
o Perform laptop imaging and configuration utilizing Intune Autopilot
o Coordinate hardware warranty repair with vendors and external services such as Dell and Microsoft
o Document work performed in a clear and concise manner
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
No relocation
No recruiters
Job Type: Full-time
Pay: Starting at $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Company DescriptionProdigy Complete IT Solutions is a forward-thinking technology company dedicated to delivering comprehensive IT services that empower businesses to thrive in a digital world. We specialize in managed IT services, cybersecurity, cloud solutions, and strategic consulting tailored to meet the unique needs of our clients. At Prodigy, we foster a collaborative and innovative work environment where your skills are valued, your growth is supported, and your impact is real. Join us and be part of a team that’s redefining what IT excellence looks like.
Company Description
Prodigy Complete IT Solutions is a forward-thinking technology company dedicated to delivering comprehensive IT services that empower businesses to thrive in a digital world. We specialize in managed IT services, cybersecurity, cloud solutions, and strategic consulting tailored to meet the unique needs of our clients. At Prodigy, we foster a collaborative and innovative work environment where your skills are valued, your growth is supported, and your impact is real. Join us and be part of a team that’s redefining what IT excellence looks like.