Job Description
Job DescriptionDescription:
Are you a hands-on problem solver who loves tackling challenges, helping others, and working with cutting-edge HVAC technology?
At Cambridge Air Solutions, we’re on a mission to make the world safer, healthier, and more comfortable. We’re looking for a Service Technician to join our team and support our innovative S-Series and V-Series product lines. If you’re passionate about customer service, thrive on troubleshooting, and want your work to make a real difference — this is the role for you.
What You’ll Do
As a key part of our customer experience team, you’ll:
- Provide technical support for our S-Series and V-Series HVAC systems — helping customers over the phone and in the field
- Diagnose and troubleshoot system issues to keep equipment running at its best
- Log customer interactions and solutions in our CRM platform to ensure a seamless experience
- Collaborate with our engineering, operations, and supply chain teams to improve product quality and reliability
- Help develop and deliver training for contractors and customers
- Support ongoing safety, quality, and continuous improvement efforts
- Travel up to 50% for field support, training, and hands-on problem solving
- Represent Cambridge’s values of excellence, integrity, and innovation in everything you do
Requirements:
What You’ll Bring
- High school diploma or equivalent
- 3–5 years of experience in HVAC, technical support, or customer service
- Strong mechanical aptitude and technical troubleshooting skills
- A knack for problem-solving remotely and building trust with customers
- Excellent communication and teamwork skills
- Experience with CRM systems and a commitment to accurate recordkeeping
Why You’ll Love Working Here
This isn’t just another tech support job — it’s an opportunity to:
- Grow your technical expertise and work directly with cutting-edge HVAC systems
- Shape the customer experience by being the go-to expert for real-world solutions
- Join a collaborative, people-first team that values innovation, learning, and doing what’s right
- Be part of a company that genuinely cares about its employees, customers, and community
If you’re ready to take your career to the next level and make a lasting impact, apply today and bring your talent to Cambridge Air Solutions.
Cambridge Air Solutions is an Equal Opportunity Employer.
We welcome and celebrate differences of all kinds — including gender, race, ethnicity, ability, age, religion, sexual orientation, gender identity, and veteran status. If you’re passionate about making a difference and growing your skills, we want to hear from you.
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