Job Description
Job Description
Job Overview:
We are seeking a motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our establishment, ensuring excellent customer service, and maintaining a positive work environment. If you have a passion for the food service industry and possess strong leadership skills, we would love to hear from you.
Responsibilities:
- Manage and supervise the shift operations, including opening and closing procedures
- Ensure exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Train and mentor team members on company policies, procedures, and standards
- Handle cash transactions accurately and responsibly
- Prepare and serve food and beverages according to established recipes and quality standards
- Maintain cleanliness and organization of the restaurant, including dining area, kitchen, and restrooms
- Monitor inventory levels and place orders as needed
- Conduct interviews and assist in the hiring process of new team members
- Resolve customer complaints or issues in a timely and satisfactory manner
Skills:
- Previous experience in shift management or supervisory role within the food service industry
- Strong cash handling skills with attention to detail
- Knowledge of coffee preparation techniques is a plus
- Ability to multitask in a fast-paced environment while maintaining composure
- Excellent communication and interpersonal skills
- Proficient in food service management, including food preparation, safety, and sanitation guidelines
- Familiarity with bartending techniques is preferred
We offer competitive pay rates and opportunities for career advancement within our organization. If you are passionate about delivering exceptional customer service, leading a team, and working in a dynamic restaurant environment, we encourage you to apply for the position of Shift Leader.
Job Type: Full-time
Salary: $13.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Ability to commute/relocate:
- Miami, FL 33180: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- Spanish (Preferred)
License/Certification:
- Food Handler Certification (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person