Job Description
Position Details:
Title: Field Service Technician
Location: Kansas City, MO / Springfield, MO (Must reside in or near these areas)
Shift: Primarily day shift, with flexibility to work weekends and off-hours as needed to support customers. 25% home office / 75% in the field.
Compensation: Competitive base pay + OT eligibility
Benefits: Comprehensive benefits package including medical, dental, vision, 401(k) with company match, pension plan, 13 paid holidays, 15 PTO days, 5 sick days, 5 Days of Family Vacation, company vehicle (FLEET program), travel reimbursement, and career growth opportunities.
Position Description
As a Field Service Technician, you will provide hands-on technical support to medical professionals, ensuring high performance and reliability of advanced electro-mechanical medical laser equipment. You will work closely with physicians, nurses, and internal field service teams to install, service, maintain, and troubleshoot cutting-edge vision technology used in ophthalmic care.
Key Responsibilities:
- Provide technical support to physicians, nurses, and medical staff on company products and services.
- Install, maintain, troubleshoot, and repair complex electro-mechanical laser and medical systems.
- Provide on-site support and technical problem resolution for sales teams, customers, and field service representatives.
- Ensure installation, training, and service work is completed on time and to standard.
- Identify and recommend resolutions for product issues and support new product evaluations.
- Accurately document service activities and promote process improvements.
- Contribute to the development of technical bulletins, operating procedures, and service guidelines.
- Collaborate with cross-functional teams (sales, clinical, service) to enhance field performance and customer satisfaction.
- Participate in equipment development, maintenance, and process improvement projects.
- Support customers with short notice travel, including weekend and off-hours coverage when needed.
Requirements:
Education / Certifications:
- Technical certification in Electronics, Biomedical, Optical, or Mechanical OR
- Associate’s degree in Electronics Engineering or Technology (required)
Experience & Skills:
- Minimum 2 years of technical field service experience in a regulated industry.
- Proficient with standard test equipment (digital multimeters, oscilloscopes, etc.).
- Strong knowledge of servicing principles, practices, and procedures.
- Ability to work independently and manage customer-facing situations professionally.
- Excellent communication and teamwork skills.
- Ability to lift up to 50 lbs., stand for prolonged periods, and work in clinical environments.
- Valid U.S. driver’s license; ability to travel on short notice and occasionally by air.
- Willingness to work flexible hours and weekends as required.