Resident Services Coordinator

Job Description

Job Description

Join a team that values professionalism, collaboration, and supporting our residents. As a Resident Services Coordinator, you’ll play a key role in ensuring our owners and residents feel welcomed and well-managed.

Our mission is to provide residents with seamless service and exceptional living experiences. We’re seeking a Resident Services Coordinator to help bring that mission to life through daily interactions and property support.

We’re looking for a self-motivated, disciplined team member who takes ownership of their work, eagerly learns new skills, and actively develops their knowledge to grow within the company for the greater good of others.

Compensation:

$20 - $23 hourly

Responsibilities:

Resident Interaction & Support

• Serve as a point of contact for residents, both in-person, via phone, and via email.
• Respond promptly to resident inquiries, complaints, and maintenance requests.
• Provide guidance to residents regarding lease terms, policies, and community rules.
• Coordinate resolutions to resident issues, escalating when necessary to management.

Leasing & Application Processing

• Assist prospective residents with rental inquiries.
• Process rental applications, including screening, documentation, and approvals.
• Prepare and execute lease agreements in compliance with company policies and regulations.
• Coordinate move-ins and move-outs, including documentation, keys, and orientation.

Property Visits & Inspections

• Conduct site visits to both occupied and vacant units. Must have reliable vehicle and be current on registration and insurance.
• Document property conditions and report maintenance or safety issues.

Administrative & Record-Keeping

• Maintain accurate records, application files, and correspondence.
• Aid in tracking lease expirations, performing lease renewals, and resident communications.

Qualifications:

• Real Estate License is a PLUS.
• Rental/ Property Management background preferred.
• Proficient in Microsoft programs.
• In office- no remote work.

About Company

At Penner Property Management, we believe in showing up, working hard, and putting people first. Every team member plays a role in creating a welcoming environment for our residents and a supportive environment for each other. When you join our team, you’ll be part of a company that values dedication, accountability, and a culture of care. Where hard work is recognized and helping people is at the heart of everything we do.