Payment Systems Specialist III (Baytown, Tx)
Job Description
Job Description
Department: Payment Systems
Classification: Non-Exempt
Grade: 10
Role:
Supervises the daily operations of the Payment Systems department. Highly skilled and experienced in all facets of card operations, including but not limited to, dispute process management, fraud analysis, and technical support. This role requires a detail-oriented strong analytical person with excellent communication skills who can manage complex issues, provide high-level support to both internal teams and cardholders, navigate regulatory requirements, recommend and implement process improvement to foster a high-performing team.
Essential Functions & Responsibilities:
E
30%
Oversees the accuracy and thoroughness of the work performed by the department. Problem solves and trouble shoots departmental issues including Settlement & General Ledger outages. Works with team to maintain current departmental procedures. Manages department work schedules and approves time sheets. Will assist the team with all daily processes if deemed necessary; settlement posting, etc.
E
25%
Monitors tickets submitted via TrackIT to evaluate the accuracy of the responses provided, conducts routine Quality Control of calls and provides coaching and training to improve department performance. Prepares monthly report of tickets completed and call volume reports.
E
10%
Identifies trends in disputes and fraud activity, collaborating with internal teams to develop and implement proactive strategies to mitigate risk and improve operational efficiency.
E
10%
Serve as primary point of contact for internal stakeholders and providing expert guidance and support on intricate payment systems issues. Will also serve as a Liaison with the Network Fraud team to review fraud rule recommendations and approve if needed in the absence of department head.
E
10%
Maintains an up-to-date understanding of industry trends, regulations, and best practices.
E
10%
Organizes monthly branch huddles and provides direction on department processes.
5%
Performs other job-related duties as assigned.
Performance Measurements:
1.
Provides prompt and professional service to all members.
2.
Maintains the integrity of confidential information.
3.
Performs all duties in a timely manner and ensure all deadlines are met with minimal errors.
4.
Adheres to generally accepted safety rules/procedures and a high level of safe work practices.
5.
Maintains a professional work environment and businesslike appearance.
6.
Works as a team player.
7.
Demonstrates an understanding of, and follows the requirements of all regulation compliance, including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Employee shall be trained annually in BSA/AML compliance.
Knowledge and Skills:
Experience
Three years to five years of similar or related experience.
Education
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills
Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills
Demonstrates competency on computer keyboard. Basic knowledge of Microsoft Word and Excel.
Physical Requirements
While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required of this job include close vision and ability to adjust focus.
Work Environment
Work Environment Work Environmentu2003Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow in order to minimize risk.
In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.