Job Description
Job DescriptionSalary: $45,0000 - $55,000 experience based
Position Summary
We are seeking a field technician with beginner level experience with repairing commercial coffee equipment to join our growing technical department. The ideal candidate will have a background in coffee with a desire to grow as a technician, excellent team skills, and a customer-centric mindset.
A field technician will be responsible for maneuvering, installing, maintaining and removing coffee equipment as needed.
Essential Duties and Responsibilities
- Installation and maintenance of client owned and loaned coffee equipment according toRival Bros standards
- Installation and maintenance of coffee equipment in Rival Bros retail locations
- Documentation of daily activity in the form of a service ticketing system
- Assists in keeping track of parts inventory
- Assists in monitoring customer equipment maintenance schedules
- Occasionally may be asked to assist sales team with urgent coffee deliveries to customers
- Position may require off hours and weekends at times (rotating weekend on-call schedule)
- Ensure timely and effective resolution of customer service requests and technical issues.
- Collaborate with cross-functional teams, including account management and sales, to address customer needs.
- Implement safety protocols and ensure compliance with regulatory requirements for field service operations.
- Rebuilding equipment at the workbench for refurb projects and re-introduction of equipment into client spaces.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Proven experience in field technical service or a similar role, with at least 1 year of experience in said position.
- Established technical background, with expertise in commercial coffee equipment.
- Strong problem-solving and decision-making skills, with the ability to address complex issues in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to interact professionally with customers and team members.
- Basic knowledge of field service management software and systems i.e. ticketing systems, repair order systems, etc.
- Knowledge of safety regulations and best practices for field service operations.
- Great organizational and time management skills
- Great oral and written communication skills
- Valid Driver's License with a clean record (required)
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Compensation Package
- Competitive Base Salary
- Eligible for medical, vision and life without a long waiting period
- 401(k) retirement plan + company match!
- Company Vehicle
- Phone reimbursement
- Generous PTO program
- Passionate and energetic employees
- Strong company culture and values
- Collaborative work environment
- FREE COFFEE!