Field Service Technician

Job Description

Job DescriptionDescription:

About us:

At Pacific Equipment Solutions, we’re committed to helping our clients run their businesses and warehouses with speed, efficiency, and accuracy. Our clients value top performance forklifts and trucks, and they want to ensure their vehicles are being used to increase productivity all around. With branches in Salinas, Hayward, Sacramento, Fresno, Modesto and Las Vegas, we represent some of the biggest names in the forklift industry including Hyundai, Noblelift, Comblift, and more.

Every member of PMHSI abides by our 5 key core values: satisfaction, urgency, inclusion, transparency and innovation.

About the role:

We are seeking a dedicated and skilled Field Service Technician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing equipment at customer locations. This role requires strong technical skills, excellent problem-solving abilities, and a commitment to customer satisfaction.

Responsibilities:

· Installation: Setting up and testing new equipment to ensure it functions correctly.

· Maintenance: Performing routine checks and preventive maintenance to keep equipment in optimal working order.

· Repair: Diagnosing and fixing equipment issues by replacing parts or making necessary repairs.

· Troubleshooting: Using diagnostic tools and knowledge to identify the root cause of a problem.

· Customer service: Communicating with clients, explaining how to use products, and answering questions.

· Documentation: Completing accurate paperwork, work orders, and reports in a timely manner.

· Customer support: Follows up with customers, handles complaints, and ensures customer satisfaction.

· Collaboration: Collaborating with team members to improve service processes. Staying up to date on all industry trends and advancements in technology.

Requirements:

Candidate requirements:

· Experience: Proven experience as a Field Service Technician or similar role.

· Technical knowledge: Strong mechanical and electrical troubleshooting skills.

· Communication: Excellent verbal and written communication skills are essential for interacting with customers and staff.

· Customer service: The ability to provide friendly, professional, and patient service, especially when dealing with customer concerns.

· Organizational skills: The ability to manage multiple tasks, schedules, and work orders simultaneously. The ability to work independently and manage time effectively.

· Computer proficiency: Proficiency in using diagnostic tools and software.

· Driver’s License: A valid driver’s license and willingness to travel to client sites.

Education

requirements:

· A high school diploma or equivalent is typically required. Some technical or vocational training is a plus.

Experience

requirements:

· Requires a minimum of 2-5 years’ experience in the equipment service industry as a Field Service Technician or similar role.