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Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We have new training classes starting every month.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a&nbsp;shift differential of 15%&nbsp;for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
After six months in-office, you’ll have the opportunity to work offsite 2 days per week.&nbsp;The actual onsite days are settled between each employee and their manager.&nbsp;Military veterans and spouses are highly encouraged to apply.&nbsp; Relocation assistance&nbsp;is not&nbsp;available for this position.
Phoenix candidates must successfully prepare for and pass the Property &amp; Casualty (P&amp;C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts.
[For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment.]
Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property &amp; Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park &amp; ride location to the Phoenix Campus.
<h2>What you'll do:</h2>
<ul>
<li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li>
<li>Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.</li>
<li>Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs.</li>
<li>Use available tools and resources to support members with some assistance.</li>
<li>Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li>
<li>Maintain required Property &amp; Casualty licenses and state registrations.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
<h2>What you have:</h2>
<ul>
<li>High School Diploma or GED equivalent</li>
<li>Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products</li>
<li>Successfully acquire Property &amp; Casualty license before date of hire and successfully complete state registrations within 90 days of hire</li>
</ul>
<h2>What sets you apart:</h2>
<ul>
<li>1 year of customer contact experience in a needs-based sales environment</li>
<li>US military experience through military service or a military spouse/domestic partner</li>
<li>Prior experience in a fast-paced contact center environment</li>
</ul>
Compensation range:&nbsp;The hiring range for this position is:&nbsp;$46,135 - $48,635
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Insurance Agent, Location: Phoenix, AZ - 85013

Insurance Professional Member Service and Sales - Entry Level Tier III (Signing Bonus)

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated AVP, Property Claims Operations, you will be accountable for our property claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim’s strategies supporting enterprise objectives. Collaborates and influences property claims strategies coordinating with peers to affect property claims mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, or Tampa, FL. Relocation assistance is available for this position.
What you'll do:
<ul>
<li>
Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated).
</li>
<li>
Identifies and evaluates internal and external issues of strategic importance to a product line.
</li>
<li>
Demonstrates executive level thought leadership, strategy development, and financial and operational planning.
</li>
<li>
Leads broad functional Claims and P&amp;C projects and may serve as an executive sponsor for projects.
</li>
<li>
Oversees the development and implementation of functional policies, procedures and guidelines.
</li>
<li>
Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities.
</li>
<li>
Engages with and represents USAA with external partners as appropriate.
</li>
<li>
Works with internal partners to establish appropriate controls within operational area.
</li>
<li>
Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives.
</li>
<li>
Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&amp;C product competitiveness
</li>
<li>
Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy
</li>
<li>
Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.
</li>
<li>
Hires, develops, and coaches claims leaders for results delivery.
</li>
<li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
</li>
</ul>
What you have:
<ul>
<li>
Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
</li>
<li>
10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&amp;C proficiency and experience.
</li>
<li>
6 years of people leadership experience in building, managing and/or developing high-performing teams.
</li>
<li>
Experience in developing P&amp;C business solutions to include building a business case, creating influence and delivering results.
</li>
<li>
Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.
</li>
<li>
Proven ability to influence leaders across multiple disciplines and executive levels.
</li>
<li>
Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan.
</li>
<li>
Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling.
</li>
<li>
Experience using data insights and making recommendations decision-makers.
</li>
</ul>
What sets you apart:
<ul>
<li>
Experience articulating a vision, aligning to strategic outcomes and tactically leading the executing to completion
</li>
<li>
Strategic problem solver with proven ability to lead change effectively
</li>
<li>
Business analytics experience and/or experience working with data and analytics to measure and drive business results
</li>
<li>
Leadership experience with a distributed office, diverse workforce and/or remote employees
</li>
<li>
Proven claims-oriented project and process improvement experience
</li>
<li>
Technical Property knowledge and expertise including an Advanced degree or industry certification such as MBA/CPCU
</li>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
</ul>
<h2>Salary: </h2>
The salary range for this position is: $195,230 - $351,410.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Claims Manager, Location: Phoenix, AZ - 85013

AVP, Executive Level, Property Claims Operations

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Sr. Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust attorney involved moderately complex bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.
This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Phoenix, AZ or Colorado Springs, CO. &nbsp;Relocation assistance is not available for this position.
For new hires starting, we are offering a signing bonus of $2,500. &nbsp;Bonus will be paid in one lump sum (minus applicable taxes) after 45 days of employment.
What you'll do:
<ul>
<li>
Identifies and manages existing and emerging risks that stem from business activities and the job role.
</li>
<li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
</li>
<li>
Follows written risk and compliance policies, standards, and procedures for business activities.
</li>
<li>
Adjusts attorney-involved moderately complex bodily injury claims with demonstrable injuries (e.g. torn meniscus, broken bones, disc herniations), as well as all auto physical damage associated with those claims.
</li>
<li>
Identifies, confirms, and makes coverage decisions on moderately complex bodily injury claims.
</li>
<li>
Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
</li>
<li>
Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
</li>
<li>
Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates.
</li>
<li>
Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
</li>
<li>
Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
</li>
<li>
Supports workload surges and/or Catastrophe Operations as needed.
</li>
<li>
May act as an informal resource for team members with less experience.
</li>
</ul>
What you have:
<ul>
<li>
High School or General Equivalency Diploma.
</li>
<li>
1 year of injury adjusting experience.
</li>
<li>
2 years of auto liability claims adjusting experience
</li>
<li>
Deep knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations.
</li>
<li>
Proficient negotiation, investigation, communication, and conflict resolution skills.
</li>
<li>
Demonstrated time-management and decision-making skills.
</li>
<li>
Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.
</li>
<li>
Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims.
</li>
<li>
Ability to exercise sound financial judgment and discretion in handling insurance claims.
</li>
<li>
Proficient knowledge of coverage evaluation, loss assessment, and loss reserving.
</li>
<li>
Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts
</li>
</ul>
What sets you apart:
<ul>
<li>
4 or more years auto liability/casualty adjusting experience&nbsp;
</li>
<li>
1yr Medical experience to include coding and billing or EMT&nbsp;
</li>
<li>
Ongoing Professional Development with a focus on Insurance&nbsp;
</li>
<li>
Bachelors degree or higher
</li>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
</ul>
Compensation Range: The salary range for this position is: $63,590 - $117,990.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Insurance Examiner, Location: Phoenix, AZ - 85013

Sr. Injury Adjuster (Sign-On Bonus)

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated AVP, Property Claims Operations, you will be accountable for our property claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim’s strategies supporting enterprise objectives. Collaborates and influences property claims strategies coordinating with peers to affect property claims mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, or Tampa, FL. Relocation assistance is available for this position.
What you'll do:
<ul>
<li>
Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated).
</li>
<li>
Identifies and evaluates internal and external issues of strategic importance to a product line.
</li>
<li>
Demonstrates executive level thought leadership, strategy development, and financial and operational planning.
</li>
<li>
Leads broad functional Claims and P&amp;C projects and may serve as an executive sponsor for projects.
</li>
<li>
Oversees the development and implementation of functional policies, procedures and guidelines.
</li>
<li>
Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities.
</li>
<li>
Engages with and represents USAA with external partners as appropriate.
</li>
<li>
Works with internal partners to establish appropriate controls within operational area.
</li>
<li>
Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives.
</li>
<li>
Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&amp;C product competitiveness
</li>
<li>
Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy
</li>
<li>
Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.
</li>
<li>
Hires, develops, and coaches claims leaders for results delivery.
</li>
<li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
</li>
</ul>
What you have:
<ul>
<li>
Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
</li>
<li>
10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&amp;C proficiency and experience.
</li>
<li>
6 years of people leadership experience in building, managing and/or developing high-performing teams.
</li>
<li>
Experience in developing P&amp;C business solutions to include building a business case, creating influence and delivering results.
</li>
<li>
Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.
</li>
<li>
Proven ability to influence leaders across multiple disciplines and executive levels.
</li>
<li>
Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan.
</li>
<li>
Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling.
</li>
<li>
Experience using data insights and making recommendations decision-makers.
</li>
</ul>
What sets you apart:
<ul>
<li>
Experience articulating a vision, aligning to strategic outcomes and tactically leading the executing to completion
</li>
<li>
Strategic problem solver with proven ability to lead change effectively
</li>
<li>
Business analytics experience and/or experience working with data and analytics to measure and drive business results
</li>
<li>
Leadership experience with a distributed office, diverse workforce and/or remote employees
</li>
<li>
Proven claims-oriented project and process improvement experience
</li>
<li>
Technical Property knowledge and expertise including an Advanced degree or industry certification such as MBA/CPCU
</li>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
</ul>
<h2>Salary: </h2>
The salary range for this position is: $195,230 - $351,410.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Claims Manager, Location: San Antonio, TX - 78212

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
What you'll do:
<ul>
<li>Applies appropriate coverage and handles simple liability, evaluates, and settles high volume and low complexity auto claims with repairable vehicles.</li>
<li>Resolves claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing the workload.</li>
<li>Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li>
<li>Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.</li>
<li>Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li>
<li>Acquires and applies a foundational knowledge of P&amp;C insurance industry products, services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.</li>
<li>Applies basic knowledge of Auto Physical Damage. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li>
<li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li>
<li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li>
<li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or General Equivalency Diploma.</li>
<li>1 year or more of military experience.</li>
<li>Acquisition and maintenance of insurance adjuster license within week 2 of training and 3 testing attempts.</li>
<li>Demonstrated ability to prioritize and multi-task, including navigating through multiple business applications.</li>
<li>Successful completion of a job-related assessment may be required.</li>
</ul>
What sets you apart:
<ul>
<li>Current participant in a DOD SkillBridge program</li>
<li>Junior Military Veteran (E-6 and below, 0-3 and below)</li>
<li>Recently transitioned or currently transitioning out of the military.</li>
</ul>
Compensation range: The salary range for this position is: $ 48,340.00 - $81,580.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
THIS IS A NON-FEDERAL ENTITY. IT IS NOT A PART OF THE DEPARTMENT OF DEFENSE OR ANY OF ITS COMPONENTS AND IT HAS NO GOVERNMENTAL STATUS. 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Insurance Examiner, Location: San Antonio, TX - 78212

Associate Auto Adjuster (DOD Skillbridge)

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. 
Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in May, June or July we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property &amp; Casualty (P&amp;C) active producer/agents with an ACTIVE P&amp;C personal lines or producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property &amp; Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
What you'll do:
<ul>
<li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li>
<li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li>
<li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li>
<li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li>
<li>Maintain required Property &amp; Casualty (P&amp;C) licenses and state registrations.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or GED equivalent</li>
<li>Currently active Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li>
<li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li>
<li>Ability to prioritize and multi-task, including navigating through multiple business applications</li>
</ul>
What sets you apart:
<ul>
<li>US military experience through military service or a military spouse/domestic partner.</li>
<li>Prior experience in a fast-paced contact center environment.</li>
<li>1+ years of direct sales or upselling/cross selling experience.</li>
</ul>
Compensation range: The hiring range for this position is: $46,370 - $50,300.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Insurance Agent, Location: Tampa, FL - 33603

Licensed P&C Insurance Representative (Signing Bonus)

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Property Adjuster Specialist, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Recognizes and empathizes with members’ life events, as appropriate.
This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.
The ideal candidate will possess strong virtual estimating skills for complex Condo claims, determine liability, litigation, and reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. 
What you'll do:
<ul>
<li>
Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.
</li>
<li>
Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
</li>
<li>
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
</li>
<li>
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.
</li>
<li>
Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
</li>
<li>
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
</li>
<li>
Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
</li>
<li>
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
</li>
<li>
May be assigned CAT deployment travel with minimal notice during designated CATs.
</li>
<li>
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
</li>
<li>
Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
</li>
<li>
Adjusts complex claims with attorney involvement.
</li>
<li>
Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
</li>
<li>
May require travel to resolve claims, attend training, and conduct in-person inspections.
</li>
<li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
</li>
</ul>
What you have:
<ul>
<li>
High School Diploma or General Equivalency Diploma.
</li>
<li>
2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
</li>
<li>
Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
</li>
<li>
Proficient knowledge of residential construction.
</li>
<li>
Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
</li>
<li>
Proficient negotiation, investigation, communication, and conflict resolution skills.
</li>
<li>
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
</li>
<li>
Ability to travel 50-75% of the year (local &amp; non-local) and/or work catastrophe duty when needed.
</li>
<li>
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
</li>
<li>
Successful completion of a job-related assessment may be required.
</li>
</ul>
What sets you apart:
<ul>
<li>
US military experience through military service or a military spouse/domestic partner 
</li>
<li>
Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimXperience, Hover, or EagleView
</li>
<li>
2+ years of experience handling complex Condo, litigation, and liability claims
</li>
<li>
Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
</li>
<li>
Xactimate Level 1 and/or Level 2 certification
</li>
<li>
Currently hold an active Adjuster License
</li>
<li>
Bachelor’s degree
</li>
<li>
Experience in a call center environment
</li>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
</ul>
Physical Demand Requirements:
<ul>
<li>
May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.&nbsp;
</li>
<li>
May need to meet all USAA safe driving requirements including verification of driving record through MVR &amp; possession of valid driver’s license.
</li>
<li>
May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
</li>
<li>
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
</li>
</ul>
Compensation range: The salary range for this position is: $69,920 - $125,850.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Insurance Examiner, Location: Tampa, FL - 33603

Inside Property Adjuster Specialist - Specialty Team

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Auto Adjuster you will proactively handle the complete end to end claims process. Taking statements, policy and coverages, determination of liability and complete services needed. &nbsp;
Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and compassion.
We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position is based in the Phoenix, AZ location. Relocation assistance is not available for this position.
What you'll do:
<ul>
<li>
Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
</li>
<li>
Negotiates liability for comparative negligence (claimant or adverse carrier).
</li>
<li>
Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
</li>
<li>
Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
</li>
<li>
Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
</li>
<li>
Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
</li>
<li>
Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
</li>
<li>
Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
</li>
<li>
Applies developing knowledge of P&amp;C insurance industry products, services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.
</li>
<li>
Applies intermediate knowledge of Auto Physical Damage to adjust claims.
</li>
<li>
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
</li>
<li>
May be assigned CAT deployment travel with minimal notice during designated CATs.
</li>
<li>
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
</li>
<li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
</li>
</ul>
What you have:
<ul>
<li>
High School Diploma or General Equivalency Diploma.
</li>
<li>
1 year of customer service experience.
</li>
<li>
Dynamic experience handling low complexity auto non injury liability claims.
</li>
<li>
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
</li>
<li>
Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
</li>
<li>
Demonstrated negotiation, investigation, communication, and conflict resolution skills.
</li>
<li>
Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
</li>
<li>
Successful completion of a job-related assessment may be required.
</li>
</ul>
What sets you apart:
<ul>
<li>
Recent Guidewire experience
</li>
<li>
Current adjusters license
</li>
<li>
1-2 years recent end to end claims handling experience
</li>
<li>
2 years current experience handling liability claims
</li>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
</ul>
Compensation range: The salary range for this position is: $ 51,370.00 - $86,680.00. 
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Insurance Examiner, Location: Phoenix, AZ - 85013

Auto Adjuster

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
The Auto Pricing Modernization is looking for a Lead Actuary to lead the development and deployment of the new Auto class plan, utilizing pricing, product, and modeling skillsets to shape the future of auto pricing.&nbsp; 
As a Credentialed Actuary Lead you may also leverage expert, broad actuarial knowledge in at least one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to identify, define, and design solutions for complex, thought-provoking problems that drive business results at the LOB level.
<h2>This position can work remotely in the continental U.S. with occasional business travel.</h2>
<h2>What you'll do:</h2>
<ul>
<li>Apply deep and broad actuarial knowledge to identify, define, and design solutions to complex problems with ambiguous requirements (e.g., end-to-end design of rate level indications process for a new product; independently shapes and transforms all aspects of machine learning and AI for a product: (data selection, model selection, stakeholder communications, performance monitoring, etc.); independently runs catastrophe models for advanced ad-hoc analyses; provides guidance and training to peers for running and validating the catastrophe models; enhances current methodologies to tailor catastrophe model results to better represent USAA’s risk; designs and performs broad and complex actuarial analyses that produces actionable insights for company-level decision-making designs reserving methodology and technical platform for new product.</li>
<li>Utilize advanced actuarial, mathematical, or statistical techniques to augment actuarial work product, methodologies, and procedures.</li>
<li>Lead special actuarial projects, such as the development of new pricing methodologies or reporting tools to impact LOB-level initiatives.</li>
<li>Provide thought and/or technical expertise on complex topics and influences key stakeholders on business decisions.</li>
<li>Lead cross-functional actuarial initiatives.</li>
<li>Strategically partner with IT to influence the design, alignment, and implementation of technical business standards.</li>
<li>Manage USAA vendor relationship(s).</li>
<li>Assist the business unit with translating strategic objectives into tactical solutions.</li>
<li>Maintain current knowledge of market trends and emerging risks and proactively develops strategies, policies, and processes to address them.</li>
<li>Develop written communication and presentations that effectively to convey data-driven solutions to broad audiences including cross-functional executive leadership.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li>
<li>8 years of Actuarial or analytical business experience + Associate of the Casualty Actuarial Society (ACAS) Credential held for 3 years; OR 6 years of Actuarial or analytical business experience + Fellow of the Casualty Actuarial Society (FCAS) Credential.</li>
<li>Demonstrated expertise with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.</li>
<li>Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data &amp; methods and ability to connect external insights to business problems.</li>
<li>Demonstrated experience communicating complex solutions and analysis to cross-functional audiences, including executive leadership.</li>
</ul>
What sets you apart:
<ul>
<li>Experience leading teams through effective communication, learning, and mentorship</li>
<li>A passion for creative and innovative actuarial work and developing that mindset in less experienced analysts through projects related to this work</li>
<li>Expert Actuarial pricing with experience in using a variety of pricing methodologies and models to include Auto pricing.</li>
<li>Strong experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership</li>
<li>Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with multiple business partners.</li>
<li>Working knowledge of data analytic tools and Python/R/SQL or other language and high level of ability to oversee others in their use of these tools</li>
<li>Expert problem-solving, critical thinking, and analytic skills</li>
<li>US military experience through military service or a military spouse/domestic partner</li>
</ul>
Compensation range: The salary range for this position is: $164,780 - $314,960.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Actuary, Location: Phoenix, AZ - 85013

Actuary Lead

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Property Adjuster Specialist, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Recognizes and empathizes with members’ life events, as appropriate.
This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.
The ideal candidate will possess strong virtual estimating skills for complex Condo claims, determine liability, litigation, and reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. 
What you'll do:
<ul>
<li>
Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.
</li>
<li>
Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
</li>
<li>
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
</li>
<li>
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.
</li>
<li>
Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
</li>
<li>
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
</li>
<li>
Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
</li>
<li>
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
</li>
<li>
May be assigned CAT deployment travel with minimal notice during designated CATs.
</li>
<li>
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
</li>
<li>
Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
</li>
<li>
Adjusts complex claims with attorney involvement.
</li>
<li>
Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
</li>
<li>
May require travel to resolve claims, attend training, and conduct in-person inspections.
</li>
<li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
</li>
</ul>
What you have:
<ul>
<li>
High School Diploma or General Equivalency Diploma.
</li>
<li>
2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
</li>
<li>
Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
</li>
<li>
Proficient knowledge of residential construction.
</li>
<li>
Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
</li>
<li>
Proficient negotiation, investigation, communication, and conflict resolution skills.
</li>
<li>
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
</li>
<li>
Ability to travel 50-75% of the year (local &amp; non-local) and/or work catastrophe duty when needed.
</li>
<li>
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
</li>
<li>
Successful completion of a job-related assessment may be required.
</li>
</ul>
What sets you apart:
<ul>
<li>
US military experience through military service or a military spouse/domestic partner 
</li>
<li>
Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimXperience, Hover, or EagleView
</li>
<li>
2+ years of experience handling complex Condo, litigation, and liability claims
</li>
<li>
Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
</li>
<li>
Xactimate Level 1 and/or Level 2 certification
</li>
<li>
Currently hold an active Adjuster License
</li>
<li>
Bachelor’s degree
</li>
<li>
Experience in a call center environment
</li>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
</ul>
Physical Demand Requirements:
<ul>
<li>
May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.&nbsp;
</li>
<li>
May need to meet all USAA safe driving requirements including verification of driving record through MVR &amp; possession of valid driver’s license.
</li>
<li>
May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
</li>
<li>
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
</li>
</ul>
Compensation range: The salary range for this position is: $69,920 - $125,850.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Insurance Examiner, Location: Phoenix, AZ - 85013

47 Insurance Jobs