Job Description
Job DescriptionAt Stretch Zone, wellness is our top priority. As a Studio Experience Concierge, you will inspire and support individuals in achieving their goals through our innovative membership model centered around practitioner-assisted stretching. You’ll engage with members, guests, and prospective clients both in-studio and throughout the community.
Responsibilities & Expectations:
Membership Sales
- Convert guests into valued members by confidently communicating Stretch Zone’s benefits and executing our sales close process.
Customer Service
- Greet every visitor with a smile, schedule appointments, answer calls, and resolve member concerns with professionalism and care.
Member Retention
- Follow daily operation guides, provide exceptional service, and maintain consistent follow-ups to support long-term member success.
Sales Goals
- Highlight the value of practitioner-assisted stretching and uphold our high service standards. Encourage add-ons and upgrades.
Team Culture
- Foster positive, supportive, and professional relationships with members and colleagues. We are very collaborative and innovative.
Outreach & Community Engagement
- Source and connect with leads at events and through cold canvassing with confidence, warmth, and professionalism.
Qualifications:
- 2+ years of membership sales or concierge experience strongly preferred. (Retail/cashier experience does not count).
- Strong communication skills and a consistently positive mindset. Ability to stay excited about what we offer while making 50+ phone calls per day.
- Self-motivated, innovative, and empathetically determined. You must be able to work independently and with teammates, using your training and sound judgment to make client-centered decisions.
- Ability to commit to a schedule including 3–4 weekday afternoon/evening shifts, two or more Saturdays per month, and occasional morning/afternoon availability for events or studio coverage.
About Stretch Zone
Using patented and proprietary equipment, certified Stretch Zone practitioners follow science-based protocols to position, stabilize, and manipulate muscles, leveraging neuromuscular principles to deliver effective results.
Client Benefits
- Enhanced athletic performance and range of motion
- Reduced stiffness and tightness
- Improved reaction time and athletic performance
Learn more about Our Method: Explore Practitioner-Assisted Stretching | Stretch Zone Method
Apply TodayA highly qualified candidate can expect to begin work within one week of applying. Our hiring process starts with a phone screening. Please be prepared to share what you know about Stretch Zone and our method—we will ask during the call.