Job Description
Job DescriptionSalary: $15-$16
Outbound Call Specialist
Open Desk, Inc. Wake Forest, NC
Open Desk, Inc. is a growing firm located just north of Raleigh in Wake Forest, NC. We focus on
information gathering for the insurance, legal, and HR industries. We are seeking a professional, highly
motivated candidate to join our team as an Outbound Call Specialist. This is a full-time, entry-level
position with great benefits and growth opportunities, including paid training.
Summary:
This position will play a critical role in meeting deadlines to ensure superior customer service. Our
team is comprised of skilled, professionally trained researchers and analysts with curious minds who
explore, analyze, and consolidate findings for our clients. Ideal candidates must be able to research,
review online and telephonic findings, and simplify any obtained information into a usable report
template for customers. Candidates should be very organized, pay attention to detail, and have good
verbal and written communication skills. This position is located in our Wake Forest, NC office.
Responsibilities and Duties:
Locating appropriate medical facilities online based on client needs and formatting
report templates
Making outbound calls to various medical facilities and specialties
Documenting telephonic research in a report template
Maintain strong data integrity with keen attention to detail
Communicate meaningful and authenticated information to clients in concise reports
Consistently meet deadlines with superior quality and customer service
Employ the use of various programs and forms of technology, including Microsoft
Office and web research
Qualifications and Skills:
Ability to communicate professionally, politely, and concisely, especially on the
telephone
1-2 years experience in an office or call center environment, preferred but not
required
Associates degree or Bachelors Degree preferred
Ability to establish priorities and work independently with little supervision
Maintain a high level of accuracy while balancing changes in workload
Possess excellent computer and research skills
Ability to adapt to changing priorities based on organizational needs
Sense of urgency and proactiveness
Motivated self-starter
Benefits:
Health, Dental, and Vision Insurance
401K
Short Term Disability, Long Term Disability, and Life Insurance
Flexible Spending Account
PTO and Paid Holidays
Workplace Culture:
Open Desk, Inc. has invested in creating and maintaining a positive, upbeat work environment. We
invest in our employees and always seek to promote from within. We celebrate our employees with
recognition for performance, personal and professional milestones and host social and volunteer
opportunities monthly.