Concierge - Winter 2025/2026 Seasonal

Job Description

Job DescriptionSalary $22.28/hrWe are hiring a Seasonal Concierge to join our outstanding Front Office team. Looking for a rewarding job that still allows you to enjoy Telluride living? The Mountain Lodge Telluride is looking for a few energetic, detail minded, outgoing and fun-loving people to join our fast-paced Front Office team. Ready to make a change? With a job here, you can apply your knowledge and positive attitude to helping our guests and visitors. We offer great pay plus tips, ski pass/end of season bonus. Employee housing opportunities are also available.
Purpose of Position

To ensure the highest standards of the guest experience are met and execute the guest experience to the fullest extent. Will ensure that all contact and communication with guests is seamless and leaves the guest feeling they have received exceptional customer service. The concierge will be the main contact for all guest needs.

Essential Job Functions/Responsibilities to include the following (Other duties may be assigned. Management also reserves the right to change or modify position descriptions from time-to-time to meet the needs of the business with or without notice):

• Provide guest services in a courteous and friendly manner.
• Answer phone calls and assist guests with area information and trip planning.
• Provide accurate and complete operations according to Mountain Lodge policy.
• Computer operation and maintenance.
• Petty cash disbursement and accounting.
• Put together guest itineraries for arrival.
• Ensure all guest amenity requests are taken care of in a prompt and timely manner.
• Schedule guest transportation as requested by incoming and in-house guests.
• Perform proper reconciliation of all guest bookings.
• Phone operation and service.
• Supervision, direction and assistance to Bellmen.
• Assist front desk with check-ins and check-outs.
• Assist the front desk in maintaining a communication center for the entire property and staff, with smooth, friendly, and efficient operations.
• Provide reservation information and take accurate reservations.
• Provide accurate information about The Mountain Lodge, the community, and special attractions and activities.
• Follow up with all special requests in a timely manner to provide excellent guest service and the protection and safety of the property.
• Solve problems courteously and efficiently, and to alert the appropriate supervisor for follow-through if necessary.
• Process all mail, messages, and deliveries for guests and homeowners. Including logging all outgoing and incoming packages.
• Keep the office clean and neat at all times, monitor all work areas for safety and sanitation.
• Employ safe lifting techniques at all times.
• Have a working knowledge of the emergency and safety manuals to provide a safe environment. Know the safety and emergency procedures.
• Correct any dangerous situation that may present itself. Initiate action and follow through until situation is rectified.
• Upon observation of any unusual activity, report immediately thereon to the Assistant General Manager, or General Manager.
• Have a working knowledge of the Front Desk, Bell Stand and Concierge Training Manuals.

Required Position Skills

• Diversity
• Leadership/Ethics
• Oral Communication
• Planning/Organizing
• Problem Solving
• Service Orientation
• Team Work

Other Skills / Abilities

• Strong interpersonal skills and ability to develop personal relationships in a professional manner
• Desire and ability to work within a diverse staff
• Ability to devise solutions to guest problems in a timely manor in high stress situations
• Strong desire to want to help guests fulfill their needs
• Ability to consistently “go the extra mile”
• LANGUAGE SKILLS
• Fluency in English is required, additional language ability is a bonus
• Ability to read, speak and write English

Language Skills

• Fluency in English is required, additional language ability is a bonus
• Ability to read, speak and write English

Reasoning Ability

• Must be able to think freely and make decisions on own pertaining to job responsibility
• Able to perform duties without great supervision
• Ability to keep calm, responsive and friendly under pressure
• Able to handle a variety of different tasks at once as well as challenges that may arise with guests, customers and/or employees
• Knows when to request help or assistance from supervisor

Work Environment

• This is a very fast paced busy environment
• Regular attendance in conformance with the standards, which may be established by The Mountain Lodge at Telluride from time-to-time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Employees may be required to work varying schedules to reflect the business needs of the Hotel
• Multitasking
• This position is monitored by direct/indirect supervision to ensure all unit procedures are adhered to.
• Upon employment, all employees are required to fully comply with The Mountain Lodge at Telluride’s rules and regulations for the safe and efficient operation of the Hotel. Employees who violate any rules and regulations or policies and procedures will be subject to disciplinary action up to and including termination of employment

Safety and Sanitation

At all times safety and health hazards should be foremost in the minds of all employees. All employees must acquaint themselves with OSHA Standards regarding proper use, disposal and storage of chemicals, must practice common sense and not expose themselves to any work procedures which are not within the bounds of good safe practice or in the Hotel Safety Procedures.

General Responsibilities

• To acknowledge, greet, smile and show respect to every guest, customer and fellow employee
• To cooperate with all Departments
• To maintain your work environment at its best, according to your duties. (Cleanliness, order, etc.)
• To keep yourself informed

Education / Vocational Experience

The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:

• High School Diploma minimum.
• At least one year related experience.

NOTE: This job description is not intended to be all-inclusive and may change from time to time. Employees may perform other related duties as needed based on business needs and management discretion.