Motel/Hotel Property General Manager

Job Description

Job DescriptionAt Riverbend Hotel and Cabins, we are seeking an experienced and hands-on General Manager to oversee operations at our independently run hotel located in the heart of Helen, GA—a charming Bavarian-style mountain town known for its scenic riverfront, tourism events, and walkable village atmosphere. Our property sits right on the river and operates with a close-knit team. We value collaboration, accountability, and exceptional guest service.

Key Responsibilities

• Direct daily operational management of front desk, housekeeping, maintenance, and guest services.
  
  
• Lead, train, schedule, and support staff to maintain high service and cleanliness standards.
  
  
• Manage budgeting, forecasting, expense control, and revenue performance.
  
  
• Oversee reservations and OTA channels and utilize property management systems effectively.
  
  
• Resolve guest concerns promptly and professionally to ensure positive experiences and reviews.
  
  
• Maintain regulatory compliance, safety standards, and property upkeep.
  
  
• Implement strategies to increase occupancy, guest satisfaction, and repeat business.
  
  

Qualifications

• Prior hotel or motel management experience required.
  
  
• Strong leadership and communication skills with a hands-on approach.
  
  
• Experience with PMS, OTA platforms, and basic accounting or financial oversight.
  
  
• Flexible availability, including weekends and holidays.
  
  
• Reliable transportation required. This position is not live-in or on-site housing supported.
  
  

Compensation & Benefits

• Competitive salary based on experience
  
  
• Performance-based yearly bonus potential

Schedule

• Full-time, on-site management role (no remote work)

• Five-day work week, Monday–Sunday scheduling rotation
  
  
• Regular office hours: 9:00 AM – 5:00 PM
  
  
• Occasional, infrequent on-call availability for urgent after-hours questions
  
  
• May need to step in and cover operational duties if staffing coverage is unavailable
  
  

Work Culture
We are a small, family-owned business with a collaborative environment where every team member plays a vital role. We are proud of the positive and supportive workplace we maintain and expect all staff to uphold a respectful and guest-focused standard.

How to Apply
Please submit your resume and a brief summary of your relevant experience. We are looking to hire immediately.