Job Description
Job Description
PART-TIME PATIENT CARE COORDINATOR
Busy ENT office is seeking a part-time, pleasant, detail oriented, and customer service driven individual to join our front desk. We are a practice consisting of two physicians and an audiologist who see patients in our main office at Mercy Medical Center, Baltimore, Maryland, as well as our Lutherville and Overlea locations. This position is mainly located at our Mercy Medical Center location, with occasional travel to Lutherville, Overlea, and Reisterstown. This is a part-time, 20 hours per week position working full days on Mondays and Tuesdays at Mercy, and a full day on Thursdays at Overlea. The salary range is $16-$18hr.
PRIMARY RESPONSIBILITIES
The Patient Care Coordinator is responsible for maintaining the doctor's daily schedule, greeting patients as they enter the office and providing them with a pleasant check-in experience. Communication skills are a must as the ideal candidate will be responsible for correspondence between patients and their doctor. Duties include:
· Registering and scheduling new patients
· Answering phones through our multi-line phone system
· Verifying insurance coverage
· Scanning paperwork into our EMR system
· Assisting patients with scheduling outside imaging and tests
· Sanitizing the front desk and waiting room area as needed
· Collecting copays and other payments
· Updating patient accounts as needed and scheduling follow up appointments
· Coordinate communication between providers and patients regarding questions about care, post-surgery needs, etc.
· Other duties as assigned.
REQUIRED QUALIFICATIONS
· High School Diploma or Equivalent
· Proficiency with Microsoft (Outlook, Office Word, and Excel)
· 3 years of experience in a healthcare setting, including insurance verification
· Ability to multi-task, attention to detail, and work under pressure
· Experience with EMR System Aprima is a plus
· Reliable transportation
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
ENTBaltimore is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits for full-time employees, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.