Job Description
Job Description
We are looking for a detail-oriented Guest Services Coordinator to join our team in Walnut Creek, California. This contract to permanent position answers resident phone calls and emails to resolve maintenance, landscaping and pest control issues; creates associated service order; performs data entry to maintain records, notes & billing; schedules and dispatches RPM technicians and vendors to perform work.
Guest Services Coordinator Requirements:
Job-related knowledge, skills and abilities:
• Skilled in providing exceptional customer service with a focus on efficient time and priority handling.
• Proven ability to work effectively in team environments and foster collaboration.
• Demonstrates active listening and communicates clearly in writing and speech.
• Demonstrated ability in CRM and /or ERP systems, NetSuite is a plus.
• Three years’ customer service experience, preferably in a call–center environment.
• Fast and accurate typing (ideally 40+ WPM)
• Strong computer skills (MS Office: Outlook, Word, Excel)
• Ability to switch between multiple applications: windows or tabs
• Be able to manage chat, email and call systems simultaneously
Job functions:
• Answers calls/email, using CRM or ERP system experience to resolve maintenance, landscaping and pest control issues for residents.
• Creates, manages, tracks and closes service orders in accordance with established policies of relevant Mutual, and RPM practices.
• Schedules technicians and vendors for maintenance/repair work, revising priorities as required.
• Maintains current knowledge of Mutual requirements for billing, work preparation, approvals, etc., obtaining authorizations as required.
• Closes service orders, including appropriate billing, database updating, etc.
• Completes assigned shared responsibility (including and not limited to such things as filing; processing invoices and/or payments; processing building permits; scanning; special mailings; special projects).
If you are interested in this Guest Service Coordinator position, please apply today.
• At least three years of customer service experience, preferably in a call center setting.
• Demonstrated ability to provide outstanding customer service with efficient time management skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Fast and accurate typing skills (minimum of 40 words per minute is preferred).
• Experience working with organizational systems such as NetSuite is a plus.
• Strong verbal and written communication skills, with active listening capabilities.
• Ability to multitask and switch between multiple windows or applications effectively.
• Proven ability to work collaboratively in team settings and support team goals.