Front Desk & Decompression Assistant
Job Description
Job Description
Join Ever Wellness and Be Part of a High-Performance, High-Impact Team
Ever Wellness is growing ––and we’re looking for a top-performing, detail-obsessed, people-first Front Desk & Decompression Assistant who thrives in a fast-paced environment, loves helping others, and takes pride in delivering exceptional experiences.
This role is not for someone who wants to “clock in and coast.”
It is for someone who shows up motivated, hungry to grow, and committed to excellence in every interaction.
At Ever Wellness, we value:
Intentional Care • Natural Healing First • Ownership • Growth Mindset • Team Alignment
We help people reclaim their health and live with lasting vitality through intentional care and natural healing.
About This Role
As the Front Desk & Decompression Assistant, you’ll be the first and last impression for every client that walks through our doors. You are responsible for creating a seamless, elevated client experience—from warm welcome to session support to ensuring our decompression area runs like a well-oiled machine.
Your performance is directly tied to client satisfaction, retention, and operational efficiency.
You will be expected to follow systems, contribute solutions, and bring a positive, professional attitude every single day.
You Are Perfect for This Role If:
- You are naturally warm, upbeat, and deeply service-oriented
- You thrive in a structured, system-driven workplace
- You keep your workspace—and mind—organized and calm under pressure
- You communicate clearly and confidently
- You understand how to own a client’s experience from start to finish
- You’re a self-starter who doesn’t wait to be told what to do
- You’re comfortable being held to high performance standards
- You want to be part of a mission-driven company making a meaningful impact on people’s health and well-being
Core Responsibilities
Client Experience & Front Desk Excellence:
- Greet every client with intention, confidence, and warmth
- Manage check-ins, scheduling, reminders, and follow-up communication
- Maintain a spotless, welcoming front desk and lobby environment
- Answer calls, messages, and inquiries promptly and professionally
- Anticipate client needs and proactively elevate their experience
Decompression Support:
- Guide clients through our decompression process with clarity and confidence
- Prep the space and equipment before each session
- Maintain a calm, optimized environment for decompression
- Uphold safety, cleanliness, and operational protocols
Operational Performance:
- Follow all systems and SOPs with precision
- Support membership and service education conversations
- Identify opportunities for improvement and communicate them
- Keep accurate records, logs, and daily checklists
- Work collaboratively with the team to meet KPIs and client satisfaction metrics
KPIs You Will Own:
- Client satisfaction scores
- Schedule accuracy & client flow efficiency
- Facility cleanliness & readiness
- On-time task completion (opening/closing checklists, inventory, etc.)
- Conversion of first-time visitors to returning clients
- Drive client engagements by gathering specific numbers of referrals, reviews and testimonials per month
Required Skills & Qualifications:
- Prior front desk, hospitality, wellness, fitness, medical office, or spa experience preferred
- Excellent verbal communication
- Strong organizational abilities
- Comfortable with technology & scheduling systems
- Professional appearance and demeanor
- Ability to stand, move, bend, and prep the facility throughout the day
- Dependable, punctual, and coachable
Compensation & Growth:
- Competitive hourly pay based on experience
- Opportunities for growth into senior front desk, case manager, or front desk leadership roles
- Ongoing professional development
- Team environment that values clarity, accountability, and excellence
Why Work With Us:
At Ever Wellness, we believe in high standards, high support, and high growth.
You’ll join a team that is committed to helping people feel their best—and committed to helping each other grow both personally and professionally.
If you want to be part of something meaningful, challenge yourself, and operate with excellence every day... We want to meet you.
How to Apply:
Send your resume and a brief note explaining why you’re the ideal candidate to:
dranthonypuglisi@gmail.com
Use the subject line:
“Front Desk + Decompression Assistant – I’m All In”
Company DescriptionWe help people reclaim their health and live with lasting vitality through intentional care and natural healing.
Intentional Care • Natural Healing First • Ownership • Growth Mindset • Team Alignment
Company Description
We help people reclaim their health and live with lasting vitality through intentional care and natural healing.\r\n\r\nIntentional Care • Natural Healing First • Ownership • Growth Mindset • Team Alignment